Hardee's

Initial issue with vehicle repaired under implied warranty which is miles or days whichever comes first on major malfunctionConsumer now has another problem in which I stated to bring vehicle down for a diagnosisI also stated that if it is related to initial issue I would cover it Consumer never has brought vehicle downConsumer has now received documentation from our attorney regarding and unpaid balance of down payment and now makes a complaint against company

Please accept this a response to the complaint ID [redacted] In the future please present additional information regarding the complaint such as cab number, date, time, location and ID badge name and number (all drivers have one) so that we can better address any issues or concerns Without any of this information it is challenging to investigate such complaintsWe apologize for your unsatisfactory servicePlease also keep in mind that you can call the business number at any time and ask to speak with the manager regarding any concerns.Thank you, [redacted] Authorized Representative###-###-####

As requested, the District Manager contacted the guest to discuss the complaint and improvements being made at this location

Dear *** *** ***, I am the Director of Operations for the Hardee’s in Hutchinson, MN. I wanted to personally apologize for your sandwiches being made incorrectly on your visit on 4/7/of this year. I did look up your order and it was Frisco Combos (both Medium
upsized), one with Fries, and one with onion rings. Unfortunately there was a mix up on taking your order as the “No Bacon” for the Friscos were not rang up on the registers. The Big Chicken was rang up as “Plain” on the receipt 1/Frisco Combo MedFry, MedSoda $1/Frisco Combo Onion Ring, MedSoda $Big Chicken Combo ( Plain), MedFry, MedSoda $ Subtotal was $Tax $Total $ Since this was not rang in correctly the cook would not have known to leave the bacon off the burgers. We do make every effort to make every sandwich the way the customers want the first time. When they remade the burgers, I am not sure what happened as that cook is no longer employed with our company. Our policy is to remake sandwiches due to allergies and not just take ingredients off the sandwiches We do not make any assumptions of food likes / dislikes / allergies based on nationality, sex, or religious beliefs as we would not want to offend anyone by making such assumptions. But we do treat every guest with dignity and respect Again, thank you for bringing this to our attention, and this will be addressed with our management staff and crew. And I will be sending you out free combo meals to make up for your inconvenience. If your address is different than: *** *** *** *** *** Waconia, MN 55387, please let me know. I will be sending the coupons out in the mail on Monday Sincerely, Ron *** Director of Operations

I have responded to the guest and sent her a full refund even though by now she should have received all but the $back on her cardI have addressed the service issues as well as the expectations of how to handle guest complaints and situationsI have attached a copy of the
money order as well as the letter I mailed her as of this dateIf you have any questions please respondThe incident ID # was ***
District Manager,
*** ***

Please accept this a response to the complaint ID ***In the future please present additional information regarding the complaint such as cab number, date, time, location and ID badge name and number (all drivers have one) so that we can better address any issues or concerns
Without any of this information it is challenging to investigate such complaintsWe apologize for your unsatisfactory servicePlease also keep in mind that you can call the business number at any time and ask to speak with the manager regarding any concerns.Thank you,*** ***Authorized Representative###-###-####

I have reviewed the response made by the business in reference to complaint ID ***I accept this response as a resolution towards my concernsThank you
Regards,
*** ***