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Hardees Furniture Warehouse Inc

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Reviews Hardees Furniture Warehouse Inc

Hardees Furniture Warehouse Inc Reviews (3)

Bought a [redacted] Grandfather clock on 06/25/16 and the clock has not work well since I had it. It stops, don't chime/strike at all or strike wrong. The clock has been service after I owned it for only 30 days and the clock is still not working right. The clock has already stopped working two times so far. I first asked two times for a replacement clock but was refused. I then asked for a refund and was refused. I was then told if I get a replacement clock I would have to pay more money. Mr. [redacted] told me he no longer has anything to do with it; he told me it's between me and the finance company. Put in a complaint with[redacted] and sent a email to [redacted] troubleshooter with [redacted]. The clock is defeated and the clock has a two year warranty. I should be able to get a replacement clock or a refund so I can go somewhere else and buy another clock.Product_Or_Service: [redacted] Grandfather ClockDesired SettlementI want a new clock and I want my full 12 months to get the clock paid for as when I bought the clock it was 12 months same as cash. I made a down payment of $1000, and I made one payment of $700 by credit card.Business Response Contact Name and Title: [redacted]Contact Phone: XXX XXX XXXXI made a trip to customers home to inspect clock, it was working fine. A few days after my inspection customer called and advised that clock was not working. After conversation with customer I realized that she was not winding the clock every seven days as required to keep it running. I sent an authorized [redacted] clock technician to customers home to see if there was a problem with clock. He advised that the clock was working fine when he arrived and when he left her home. While at her home he did a complete inspection and lubricated the clock mechanism. I talked to customer on Thursday August 11 and she said the clock was working fine. I advised her to wind clock every Sunday and to call me on Tuesday August 15 to advise that the clock is OK. If customer winds the clock every seven days, all should be good. We will continue to help customer if there is a problem. [redacted] President Consumer Response Mr. [redacted] is not being truthful. The clock is being wind every week; however, the clock continue to stop. Since the clock has been worked on the clock has still stop working, but still Mr. [redacted] has refused to make a refund or to replace a defected clock but he want me to continue to pay for a defected clock which I refuse as I have to reset it about every two weeks. Final Business Response I talked to customer on X-XX-XX about her clock. She said clock is working. I advised her to call me if clock stops again.

The business refused to refund us for a damaged couch that was delivered, along with a table. On April 11, 2016, my mother and I purchased a floor model [redacted] sofa, item #[redacted], a chair and a half, item #[redacted], a floor model cocktail table ([redacted] Furniture)(item# [redacted]), and 2 [redacted] furniture round tables (item#[redacted]). The couch was delivered on April 15,2016 and was damaged. My mom was present when the couch was delivered and she asked that they take the couch back and order us a new one. The employee told her it would take 2 weeks before we would receive a couch. The cocktail table was also delivered and was left in our possession. On April 15, myself and my mother called the business hoping to speak to someone about cancelling the order and returning the defective couch and the table that had been delivered. Several employees, that we spoke with, stated that the owner, Mr. Hardee was the only person that could issue refunds and he would be in the store the following morning. On April 16, 2016, myself, my mother, and my boyfriend, went to the store to speak with the owner. We also brought the cocktail table back to the store. Mr. Hardee was advised of the situation, though he had been briefed by his employees prior to our arrival. Mr. Hardee stated that the couch they had delivered to my house had been repaired in their store and they would once again deliver it to my house. I told Mr. Hardee that I did not want the damaged couch and I did not want the table but would like to be refunded. Mr. Hardee would not agree to refund me despite the fact that our receipt clearly states that stock items may be returned within two days for a refund less shipping and handling fees plus a 20% restocking fee if no smoking or pets in the home. I do not want a chair that was 'special ordered,' as it goes with the couch that I don't have. Desired SettlementA refund for the couch, chair, and 3 tables. Business Response Customer made a purchase on April 11, 2016 of a sofa, chair, cocktail table and two end tables. The only item that was a stock item was the cocktail table that was in our warehouse. We had a sofa in stock but customer wanted the four accent pillows to be different than what we had in stock. We special ordered her a sofa with the accent pillows that she selected along with a chair to match one set of the pillows. Rather than wait the projected six weeks for special order sofa to arrive, customer chose to have us deliver the sofa we had in stock without the accent pillows. She would get her accent pillows from the sofa we special ordered for her when sofa and her chair arrived. We also ordered two end tables for her that we have never stocked.When we made delivery of sofa and cocktail on April 15 we discovered that the dust cover (black cover underneath sofa) had a small tear. We offered to return to her home later the same day to replace the dust cover at her home but was advised to return sofa to our warehouse and she would wait for her special order sofa to arrive.Customer's mother called and was advised by our warehouse manager that special orders could not be cancelled. Customer's boyfriend called and was advised by our assistant store manager that special orders could not be cancelled. Customer called the same afternoon and was advised by our store manager that special orders could not be cancelled. I advised customer, customer's mother and boyfriend that special orders could not be cancelled therefore we could not issue a refund.Customer's end tables that were special ordered arrived on April 19, so I called customer to schedule delivery of end tables and offered to deliver the sofa that had a new dust cover installed. She instructed me to call her boy friend which I did. Her boy friend advised me that customer would not accept delivery and demanded a refund. I once again advised that special orders could not be cancelled.In order to try and resolve the issue, I offered to include a five year product protection plan on all their purchase at no cost, this would be a $275 value. I called customer back and left her a message offering the same special.As of today, April 27, 2016, customer has not called to schedule delivery of sofa and two end tables.Customer's sofa and chair have been shipped and should arrive at our store next week. I will call her again to schedule delivery when the other special order pieces arrive.Our invoices clearly state "No refunds on special orders".

I have requested repair service and the company has not sent a technician in over three months. I purchased a sofa and loveseat in May/June 2013. In August 2013, we noticed that the loveseat had a slit in the cushion. Technicians repaired this defect. The next problem we noticed was that the arm of the chair is loose and seems as if it'll fall off. There are also problems with the cushions where the filling rolls into a ball. I was told that they were going to replace the cushions three months ago. They have never contacted me or sent a technician. I called them and they said that the technician picked the parts up six weeks ago, but no one ever contacted me or come to fix it.Desired SettlementI want the loveseat repaired or replaced immediately.Business Response We have ordered a replacement sofa for consumer that should be here in 6 to 8 weeks.

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Description: Furniture Retailers

Address: 4603 S US Highway 301, Rocky Mount, North Carolina, United States, 27803-8641

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