Hardee's

I went to hardees located in jackson TN and ordered two Frisco breakfast sandwich. Cashier was on her cell phone all the time, Giving poor customer service, the food preparer was terrible, bread was hard, burned and flavorless. Lately Hardee's needs to be more concerned when hiring personnel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Other than the cursory e-mail sent, there has been no follow-up by the business at all to date.
Regards,
[redacted]

Dear Ms. [redacted], Thank you very much for reaching out to me and to CKE Restaurants about your experience at our Greenfield, IN restaurant. We always strive not only to provide a delicious meal with great service, and we also make every effort to create a safe, clean, and friendly dining...

experience. I assure you that we are making every effort to address this situation. I have started by contacting the appropriate management regarding your visit and requesting follow-up for you. Again, I appreciate the time you have taken to express your concerns, giving us the chance to learn where we need improvement and to resolve any problems that may arise from time to time. We highly value guests like yourself, who provide us this feedback. If you have any other questions or concerns, please do not hesitate to email us back or call us at (877) 799-7827. Sincerely, Jacob A[redacted] Carl's Jr. & Hardees Guest Relations On the Web at www.ckr.com

I have responded to the guest and sent her a full refund even though by now she should have received all but the $2.00 back on her card. I have addressed the service issues as well as the expectations of how to handle guest complaints and situations. I have attached a copy of the...

money order as well as the letter I mailed her as of this date. If you have any questions please respond. The incident ID # was [redacted]
District Manager,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I accept this response as a resolution towards my concerns. Thank you.
Regards,
[redacted]

As requested, the District Manager contacted the guest to discuss the complaint and improvements being made at this location.

Please accept this a response to the complaint ID [redacted]. In the future please present additional information regarding the complaint such as cab number, date, time, location and ID badge name and number (all drivers have one) so that we can better address any issues or concerns....

Without any of this information it is challenging to investigate such complaints. We apologize for your unsatisfactory service. Please also keep in mind that you can call the business number at any time and ask to speak with the manager regarding any concerns.Thank you,[redacted]Authorized Representative###-###-####

Review: On August 28th @ approx 1833, I went in to the store and placed an order for 3 medium big bags (pd for by debit card.) One other person and I were in line. After I had waited over 20 minutes and still no food, I asked about it. The shift manager got attitude, told me I had to wait a few more mins or he would refund me. I opted for refund. He was very curt in responses when he was performing the transaction to refund the money to my card, but when he handed me the refund receipt, he made sure to smile as he told me how long it would take to be put back on my card. It was not until this morning that I realized he shorted me $2.00 on the refund. (refunding for 3 small bags instead). When I called the store manager today to have the situation resolved, she refused to refund the difference between what I paid and what was refunded. I asked her for the number to the corporate office and she refused, then hung up on me.Desired Settlement: I expect a full refund of the price I paid (I do have documentation via my bank statement that shows the amount they requested).. Not via gift card or free food, as I never intend on dining there again. I want my money back.

Business

Response:

I have responded to the guest and sent her a full refund even though by now she should have received all but the $2.00 back on her card. I have addressed the service issues as well as the expectations of how to handle guest complaints and situations. I have attached a copy of the money order as well as the letter I mailed her as of this date. If you have any questions please respond. The incident ID # was [redacted]

District Manager,

Review: I went to Hardees around 11:19:43 am to get some sandwiched my husband orders every other day and I went through drive thru and the cashier was playing with her hair and picking at her face and she handed me my order I called back to the store and the manager [redacted] said she would take care of the problem and then she just hung up on me that was rude of her to hang up on me like that also when I ordered my food thru drive thru they was cussing at each other the manager cj was on the name tag she was cussing at the cashier [redacted]. I got horrible service from there I will not be ordering from there anymore..Desired Settlement: Need better managers and better cashier to work there

Business

Response:

I supervise the Hardee’s restaurant in Pearisburg VA # 2921 and I am responding to the letter we received from your office. I apologize for the delay in responding but I was on vacation last week. After investigating the allegations we used our camera system to verify what had happened during the guests visit so we could take appropriate action to correct if needed with anyone involved. We did observe the guest placing her order, proceeding to the window and observed the entire transaction as well as all employees working on our front line area. We observed that the employee waiting on the guest did in fact have her hair put up per our policy and we did not observe her touching her face or hair at anytime during this guests visit. During this guests order the manager referenced was actually in the office counting down our change fund for shift change. I was unable to validate the issues claimed in this letter. We did meet with all parties involved and made our expectations very clear on what we consider great guest service. Please feel free to respond to this email if I may be of any further service. District Manager, [redacted]