Hardin Honda

Hi [redacted] ,I apologize my reply back on the Revdex.com website did not go through but hopefully this one should be just fine.We did receive and review [redacted] complaint to us regarding the [redacted] that was added onto her new car purchase.Just a little background of how the process worksafter the customer has made a deal with the sales person the customer is then greeted by a finance manager (in this case [redacted] ) and is brought into one of our finance offices The paperwork along with all our optional products are presented at that time Customer [redacted] did decline all other products besides the [redacted] After doing some back and fourth negotiating [redacted] did discount the System down to $ [redacted] to keep [redacted] happy with her purchase and to keep her 100% satisfied Our [redacted] retails at $*** A brochure was also shown to [redacted] explaining the benifits of the system We do not sell a Honda manufactured security system as Honda does not make one The brochure also shows the name [redacted] s on it None of the paperwork provided to [redacted] states that this alarm was a Honda made product.We did do everything we could to keep [redacted] happy as we discounted the new car vehicle as well as discounted the security system significantly None the less we would like to keep [redacted] 100% happy with us and customer service is a top priority for us As a form of goodwill we would like to offer [redacted] a free oil change (above the free oil change she already gets) in order to keep her satisfied and to apologize for any miss-understanding we may have caused her.Please let me know if there is anything else on our end we can do to close out this ticket Thank you [redacted] !

Customer was contact on Wedsregarding his concernsWe were emphatic that we completed the services that were paid for and offered to open the air box and show the new air filter and re-install the trans fluid while he watchedSince then, video evidence has shown that the entire service was performedThe customer was invited to view the video, but he refusedPlease close this caseIf there are any questions, please feel free to contact me at [redacted] Thank you, [redacted] ***

Warranty repairs can only be completed by an authorized dealer in order for Honda to pay any portion of any repair and in this case this repair was done by an outside company.However, we have agreed to submit his bill to American Honda on the customer's behalf to see if they will offer any kind of reimbursement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive a voice message from Mr [redacted] on 09/25/at 2:pm, the only phone call from him His message was that I contact him as soon as possible, that it was ‘fairly urgent’ For the record, I work in a government office, Monday through Friday We are not allowed to pick up our personal cell phones unless it’s our break or lunch times I provided a follphone call right after I got off work on 09/25/ I spoke to the receptionist and asked to speak to him I was told he was not in his office at the present time I told her that he had wanted to speak to me Since it was close to pm and I was leaving to get on the freeway to go home, I left a message with the receptionist if Mr [redacted] could call me during my lunch break the next day I asked the receptionist if he had a voicemail & that I could leave a direct message I was told that he did not have voice mail.I never received any phone call from Mr [redacted] the next day on 09/26/ The fact that he sent his Revdex.com response on 09/25/without really ever talking to me, and not even allowing for hrs, in order to make any contact between us is even more disappointing He states he tried to contact me to apologize, on the same day he sent you a message back that I hadn’t respondedIf he had given me a chance the next day as I had requested I would have been happy to discuss the matter with him [redacted] Honda reportedly sent the first check on 09/06/– if so, it was still 1/weeks after I sold my car to them That is not timely, per business protocol As stated in my original complaint, I have text messages inquiring on the status of my check If it wasn’t for Sean, the salesman who worked with me, I never would have gotten a response He checked for me with the business office and gave me response texts, per my concern There was no contact from the business office to follwith me I was the one to reach out to them, with no proper communication follin the momentAs a parting comment, if Mr [redacted] would like to provide Oil and Filter Changes as he offered this as an apology, I would accept his offer – as long as the certificates were for ‘Any Honda Dealership’ I live too far to drive into Orange County for the oil and filter changes and would like to go to a local Riverside County Honda DealershipWould you please add this email as my follto the 09/28/responseThank you very muchSincerely, [redacted]

On June 16, *** *** purchased a Hyundai that had been traded inThe vehicle had been reconditioned and found to be in good working order in our service department before being placed on the used vehicle lot for salePre-owned vehicles on our lot have a "Buyers Guide" that is clearly
placed in the window and notifies the potential buyer that the vehicle is used and what kind of warranty the vehicle comes withWhen the customer buys the vehicle, they sign the Buyers GuideIn Ms***'s case, her vehicle came with a specific day or 1,mile (whichever comes first) limited warranty that covered 50% of parts and labor on the engine, transmission and differentialOn all used vehicles we recommend customers purchase an extended service contractMs*** purchased a year / 24,mile service contract that would have paid for unexpected repairsUnfortunately, based on advice from their credit union, the customer cancelled the service contract which would have covered the repairsWe did not offer to buy back the vehicle, but as a gesture of goodwill we offered to honor the expired day 50% warranty, but the customer rejected the offerThe vehicle was safe and in good working order when it was sold and it must be pointed out that this is a pre-owned, not new, vehicleThe customer may want to contact the credit union that recommended they cancel their extended service contractPerhaps the customer purchased a service contract through the credit union in which case the repairs should be covered through thatAnother option for the customer is to discuss the problem with an authorized Hyundai dealer or Hyundai North America

Customer was contact on Weds. regarding his concerns. We were emphatic that we completed the services that were paid for and offered to open the air box and show the new air filter and re-install the trans fluid while he watched. Since then, video evidence has shown that the entire service was...

performed. The customer was invited to view the video, but he refused. Please close this case. If there are any questions, please feel free to contact me at [redacted]. Thank you, [redacted]

Hi [redacted],I apologize my reply back on the Revdex.com website did not go through but hopefully this one should be just fine.We did receive and review [redacted] complaint to us regarding the [redacted] that was added onto her new car purchase.Just a little background of how the process works.. after...

the customer has made a deal with the sales person the customer is then greeted by a finance manager (in this case [redacted]) and is brought into one of our finance offices.  The paperwork along with all our optional products are presented at that time.  Customer [redacted] did decline all other products besides the [redacted].  After doing some back and fourth negotiating [redacted] did discount the System down to $[redacted] to keep [redacted] happy with her purchase and to keep her 100% satisfied.  Our [redacted] retails at $[redacted].  A brochure was also shown to [redacted] explaining the benifits of the system.  We do not sell a Honda manufactured security system as Honda does not make one.  The brochure also shows the name [redacted]s on it.  None of the paperwork provided to [redacted] states that this alarm was a Honda made product.We did do everything we could to keep [redacted] happy as we discounted the new car vehicle as well as discounted the security system significantly.  None the less we would like to keep [redacted] 100% happy with us and customer service is a top priority for us.  As a form of goodwill we would like to offer [redacted] a free oil change (above the free oil change she already gets) in order to keep her satisfied and to apologize for any miss-understanding we may have caused her.Please let me know if there is anything else on our end we can do to close out this ticket.  Thank you [redacted]!

As stated in our earlier response we did sent a check by US postal service that never made it to the customer and when it was brought to our attention we cancelled that check and overnighted a new check requiring a signature to insure delivery . I personally left at least 3 voice mails for the customer to call me to discuss the matter and never received a call back. We are and did mention we are sorry for the inconveience. We also offered to take care of her first 2 oil changes as a token of our appreciation. [redacted] Honda prides iteself on offering the best customer service and tries to keep of customers happy when unfortunate things occur . If the customer would like to call me back I would be more than happy to speak with her. At this time we would ask that this matter be closed. Please ask the customer to call me directly if she has any other concerns .Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a voice message from Mr. [redacted] on 09/25/17 at 2:40 pm, the only phone call from him.  His message was that I contact him as soon as possible, that it was ‘fairly urgent’.   For the record, I work in a government office, Monday through Friday.  We are not allowed to pick up our personal cell phones unless it’s our break or lunch times.   I provided a follow-up phone call right after I got off work on 09/25/17.   I spoke to the receptionist and asked to speak to him.  I was told he was not in his office at the present time.  I told her that he had wanted to speak to me.   Since it was close to 6 pm and I was leaving to get on the freeway to go home,  I left a message with the receptionist if Mr. [redacted] could call me during my lunch break the next day.   I asked the receptionist if he had a voicemail & that I could leave a direct message.  I was told that he did not have voice mail.I never received any phone call from Mr. [redacted] the next day on 09/26/17.   The fact that he sent his Revdex.com response on 09/25/17 without really ever talking to me, and not even allowing for 24 hrs, in order to make any contact between us is even more disappointing.   He states he tried to contact me to apologize, on the same day he sent you a message back that I hadn’t responded. If he had given me a chance the next day as I had requested  I would have been happy to discuss the matter with him. [redacted] Honda reportedly sent the first check on 09/06/17 – if so, it was still 2 1/2 weeks after I sold my car to them.  That is not timely, per business protocol.  As stated in my original complaint, I have text messages inquiring on the status of my check.   If it wasn’t for Sean, the salesman who worked with me, I never would have gotten a response.  He checked for me with the business office and gave me response texts, per my concern.  There was no contact from the business office to follow-up with me.  I was the one to reach out to them, with no proper communication follow-up in the moment. As a parting comment, if Mr. [redacted] would like to provide 2 Oil and Filter Changes as he offered this as an apology, I would accept his offer – as long as the certificates were for ‘Any Honda Dealership’.  I live too far to drive into Orange County for the oil and filter changes and would like to go to a local Riverside County Honda Dealership. Would you please add this email as my follow-up to the 09/28/17 response. Thank you very much. Sincerely, [redacted]

Warranty repairs can only be completed by an authorized dealer in order for Honda to pay any portion of any repair and in this case this repair was done by an outside company.However, we have agreed to submit his bill to American Honda on the customer's behalf to see if they will offer any kind of...

reimbursement.

Contacted customer [redacted].   [redacted] purchased a vehicle but did not take delivery of it until his check from Orange County CU was cashed & cleared.  Hardin Honda did contract [redacted] and collected his check.  We deposited the check that same day in order to expedite the...

process for [redacted] so he can take delivery of the vehicle.  That afternoon [redacted] called in and canceled the transaction we advised [redacted] to call his CU and cancel the transaction with them since the check was already deposited.  [redacted] did cancel with OCCU.  Unfortunately the CU did not put a stop payment to the check and it then cleared a few days later.   Hardin Honda did pay OCCU the amount of the check back however they charged the customer [redacted] some sort of fee or interest of $195 for the canceled loan. Hardin Honda does not hold itself responsible for the charges that were incurred by his credit union however in a token of good will we went ahead and cut [redacted] a check back for $195.  We ask that you please close this complaint as this matter is satisfied.  Thank you.  Respectfully,  [redacted]

We sent out the original payment in a timely manner, but the check never made it to the customer. When it was brought to our attention, we sent another one in an overnight package that required a signature. After several attempts at delivery, the customer signed for the check on September 23, 2017...

(see attached). Have tried to contact customer to apologize, but have received no response. If she would like to contact us, we would like to extend an offer of 2 oil and filter changes to apologize for the inconvenience. Please contact [redacted] with any additional questions or concerns. [redacted]

Review: I purchased a car on 6-23-14. I was quoted $27632 for car with tax license and fees included. I had no Monroney Label on the car I ended up with. When asked, dealer told me they put it in with Honda Manual. It was not there. I feel that I was misled and taken for a ride so to speak. I was told the only way to receive lower financing was to take the extended warranties which increased the loan amount and length. I was told I was given $10k trade in value yet look to be paying $38,800 for a car that I now find is listed at $28k. After being at dealer over 6 hours and in a complete blur, I went home and reviewed my contract. I was sickened. I tried contacting dealer the next day to cancel all extended warranties and revisit this condition on obtaining such a great loan amount along with wanting to view Monroney Label to see what my specific vehicle included. I was told I would receive a call back, but did not. I went to dealer and was told by the manager they could not get me the Monroney Label, nor could they change the contract. I was however counter offered a lower amount for extended warranty. I declined. I was told they would cancel warranty and nothing would be changed on contract. And that I got a good deal. I tried calling the dealership owner. After no return calls I wrote Hardin Honda and Honda Corp. Honda Corp said dealer was the only one who could provide me the Monroney Label, and only the dealer could delete amounts from the loan. To date, I have yet to hear back from Hardin Honda. Honda Corp did have them retrieve a duplicate Monroney Label. Now that I see label on the car I received, I know I have been taken advantage of. And probably laughed at for being so naïve with car shopping.Desired Settlement: I want this contract rescinded or rewritten to what was originally quoted to me along with crediting the difference with loan company. I want Hardin Honda to respond, to apologize, to take responsibly for their lack of integrity on the part of their employees and provide honest customer service. This ordeal has been extremely costly, stressful and time consuming. I hope to help prevent others from being misled by Hardin Honda.

Business

Response:

This is in response to [redacted] complaint. Miss [redacted] is a case a buyers remorse. The statements that nobody has helped or returned her calls is highly untrue.

Miss [redacted] agreed to purchase a brand new Accord with an MSRP of 31135 , we agree to sell for 27426 plus tax , plus lic. When Miss [redacted] went in to do her final

paperwork she was shown what options she can purchase for protecting her vehicle from theft, repair bills, and so on. She decided to purchase several items both cancelable

and some are not cancelable . She came to us after she purchased the car and decided to try to cancel items. All the items were fully disclosed and signed for items on

several docs. We assisted her with the cancellation of the7\100 extended service contract . Being that the customer decided to have it in her financing the contract is already

at bank and funded. So with that being said I cannot send the refund to her it is sent to the lender and applied to her loan balance. Hardin Honda was built with customer

satisfaction as our main priority. We would like to take care of her first two services. the first one is at between 3500 -5000 miles. Her second come do around 7500

also with this I will let her have a complimentary loan car for these first two services. We would like to offer this to her as goodwill .

Sincerely

714-533-6200

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, please see the below, that I sent to owner on July 1st. I received no response from them. This is a timeline of events which led me to ask Honda Corp for assistance. I was told last Thursday by [redacted] from Honda Corp that the Extended warranty for the misrepresented bumper to bumper coverage had finally been removed and that they were still trying to get an answer as to what the Security Warranty was, from [redacted] at Hardin Honda. I asked If they too, experienced issues with return call from Management at Hardin Honda. [redacted], replied yes, she too had this same issue. These calls are recorded at Honda Corp. So the "highly untrue" seems to point to Hardin Honda and their lack of honesty and customer service. Even after my email to the owner, I had tried numerous times calling Hardin Honda asking for [redacted], as I was told he was also a Co-owner. I was told he was not in and had no voice mail box. I spoke with a [redacted] and an [redacted]. I finally left a message with [redacted]. I never head back from [redacted] either. Yesterday,SUNDAY afternoon, [redacted] left me a voice message to call him. I feel this is because I filed a complaint with the Revdex.com. Later todos day I receive the response to you from Hardin. And it appears they are still unprofessional and accusatory.

Review: I wanted to purchase a car. So I came into Honda Hardin, found the a car gave them a a check for $22,000. However, with in 24hrs I change my mind and cancel the transaction... The following day the sale rep. called me and left a message (which I have) saying that they had my check and that he will make sure the check goes back to the Leander ... Now fast foward (3weeks) my bank calls and tells me that they never got the check and now it had increase interest on the loan; total of $22,195. I pay the interest because I didn't want it to go to collection but I feel that since I never pick up the car and I had cancel less then 24hrs, I shouldn't be responsible for the difference ...Desired Settlement: $195.00 I have the receipt

Business

Response:

Contacted customer [redacted]. [redacted] purchased a vehicle but did not take delivery of it until his check from Orange County CU was cashed & cleared. Hardin Honda did contract [redacted] and collected his check. We deposited the check that same day in order to expedite the process for [redacted] so he can take delivery of the vehicle. That afternoon [redacted] called in and canceled the transaction we advised [redacted] to call his CU and cancel the transaction with them since the check was already deposited. [redacted] did cancel with OCCU. Unfortunately the CU did not put a stop payment to the check and it then cleared a few days later. Hardin Honda did pay OCCU the amount of the check back however they charged the customer [redacted] some sort of fee or interest of $195 for the canceled loan. Hardin Honda does not hold itself responsible for the charges that were incurred by his credit union however in a token of good will we went ahead and cut [redacted] a check back for $195. We ask that you please close this complaint as this matter is satisfied. Thank you. Respectfully, [redacted]

Review: DO NOT COME HERE FOR YOUR HONDA!! THEY ARE LIARS AND THIEVES!I came to Hardin Honda after finding out my CRV needed a new heat shield for the catalytic converter. I ordered the part through this dealer and then had them do an estimate on how much it would be to switch out the parts. I was told by another popular car place they would do it for $40 in 40 min. which they did after I left Honda. Honda wanted to charge me $174 and would keep it for at least a full day and over night.THAT IS JUST THE BEGINNING. When I went to leave I went to put the part that I ordered in my trunk. I then found that all of my belongings were no longer there. These are things I had in my car when I got there FOR SURE. I had a few things adding up to about $1500. All of which were hidden in my trunk under the shield that protects your things from being seen. The only reason they were in my car was because I was holding them for my fiance until his office was done being redone. When I went to talk to the service men they were very rude. They told me that it was impossible and their guys wouldn't do that. They also told me they wouldn't even question the man who had it because he had been working there so long. In the mean time the main service manager said he was looking at the video tapes (30 minutes later) he came back and said the system is down he cant view it but will have the GM take a look from home (CONVENIENT?) not to mention what was he doing for that whole 30 minutes? When he returned and I was asking him questions he was looking at his phone and texting almost the entire time. Rude and odd. Who are you talking to?Other fishy things:-Car was there just for an estimate yet they took it ACROSS the street to be washed. Conveniently there are no cameras in the parking lot, street or car wash so this is where I believe my property was stolen.- Manager/owner made up a fishy story on how maybe someone jumped over the fence opened my trunk and stole it (well why would a random person jump a fence in hopes there could be something in my trunk? Again they would have had to open the trunk to see the items)- No one ever called me back the next day. I had to call and ask for the GM. The assistant Gm ended up calling me back. He was rude from the start. I will 110% admit I was angry and rude but don't I have the right to be? I have worked in retail and the customer is always right/ you never yell back at them. This man also told me he had my car on camera for the full hour and it wasn't until I said I'd be in the next day to watch the full tape that he told me well I don't have it on camera during any of the time it was out of the shop going across the street and through the car wash. ANOTHER GOOD POINT THAT THESE PEOPLE ARE LIARS!-THE OWNER, GM AND ASSISTANT GM are all FAMILY so they are all covering each other when you try to talk to someone else.There were a few other things that happened but I can't continue to go on. In the end these people did nothing for me and my stuff is gone. I can only hope the police do their part. All I ever wanted from Honda was some sympathy or an "I'm so sorry this happened to you." but I never got that until I asked for it. I knew that I wouldn't get my stuff back but I needed someone to show that they were trying to help me or understand why I was upset. TRUST ME YOU DON"T GET THAT FROM THESE PEOPLE.POOR CUSTOMER SERVICE WHILE DEALING WITH LIARS AND THIEVES!I hope this helps anyone who is looking to go here.Desired Settlement: At this point all I wanted was an apology and some sympathy. Not to mention someone to act like they would investigate the situation. A police report has been filed and I claimed it under insurance.

Business

Response:

We appreciate the customer expressing her concerns and would like to assure her that we do take them seriously. We have investigated the situation to the extent that we are able and feel that we have put tighter controls in place to prevent situations like this from happening in the future. We apologize for the stress and inconvenience this has caused and appreciate the opportunity to resolve the situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am unsatisfied with their response because it does not sound heartfelt. What they have said and done to me can not be forgiven for the quick response that they gave. I have been in contact with the detective on the case and he told me the people of Honda were very uncooperative and gave him "shady" responses to his questions. Unfortunately the detective says that this is a private business so he can't do anything further but did say he'd keep the case open. I just find it crazy nothing can be done when even the police department thinks they are guilty.

Regards,

Business

Response:

We have shown interest and concern for the customer and her situation. We have apologized. It's unfortunate that this customer has not accepted the given apology. If the Anaheim police department contacts us, we will clearly cooperate fully to provide any information to them to assist in their investigation.

Review: I came in on Friday, November 28th, 2014 to purchase a vehicle from this dealership. Upon meeting the finance manager, [redacted], everything was fine until he started offering off the products. He sold me the [redacted] alarm BUT he said it was a HONDA product. He kept pushing the product and he failed to mention that it was indeed an aftermarket product. He told me it was an additional alarm ( which is true ) but he also said it was a HONDA product. If I was told upfront that it was an aftermarket alarm system, I would not have purchased it at an OVERPRICED amount. I only wanted to purchase it because it was another stock addition to the car. I do not want an aftermarket product in my vehicle that I paid a ridiculous amount for.

I am angry because I was lied to by this seller and was tricked into believing that this was a Honda product. If the dealer did not keep me in the waiting room for three hours BEFORE seeing the finance manager, I might have realized all the scams and lies he was making.Desired Settlement: I find it only fair to receive a refund for this product. I want this product to be deactivated and I want a refund for the product. Since I financed my vehicle, I would like an adjustment that will reflect that the amount for the [redacted] has been taken off.

Business

Response:

Hi [redacted],I apologize my reply back on the Revdex.com website did not go through but hopefully this one should be just fine.We did receive and review [redacted] complaint to us regarding the [redacted] that was added onto her new car purchase.Just a little background of how the process works.. after the customer has made a deal with the sales person the customer is then greeted by a finance manager (in this case [redacted]) and is brought into one of our finance offices. The paperwork along with all our optional products are presented at that time. Customer [redacted] did decline all other products besides the [redacted]. After doing some back and fourth negotiating [redacted] did discount the System down to $[redacted] to keep [redacted] happy with her purchase and to keep her 100% satisfied. Our [redacted] retails at $[redacted]. A brochure was also shown to [redacted] explaining the benifits of the system. We do not sell a Honda manufactured security system as Honda does not make one. The brochure also shows the name [redacted]s on it. None of the paperwork provided to [redacted] states that this alarm was a Honda made product.We did do everything we could to keep [redacted] happy as we discounted the new car vehicle as well as discounted the security system significantly. None the less we would like to keep [redacted] 100% happy with us and customer service is a top priority for us. As a form of goodwill we would like to offer [redacted] a free oil change (above the free oil change she already gets) in order to keep her satisfied and to apologize for any miss-understanding we may have caused her.Please let me know if there is anything else on our end we can do to close out this ticket. Thank you [redacted]!