Harding's Window Replacement Service

Thomas M*** took this man a check refund of $today 11/27/personally his self.?

I'm using his statement, " I specifically told them that my a/c unit is working but not throwing cool air so they knew I don't need a new a/c system." Free estimates is only to replace equipment not to fixThis is a standard through all HVAC company'sWe do not diagnose problems for freeThat service is considered a service call

We were never called for a free quoteWe were the first company there, and the dispatch was created from her initial phone call "unit doesn't work"We sent a service technician and he diagnosed the unit was completely out of freonHe then quoted her for a price of a new one, to fix existing, and
to run new gas lineWe charge for a diagnostic of a broken unitIf the customer would have called for a estimate only then the service would of been freeThe other companies most likely didn't charge because she called them after us asking for a estimate since she realized fixing her system probably was the best move after having us diagnose what was wrong

This complaint truly bothers meI understand the technician making a mistake on the breaker tripping and going straight for the compressorThat normally is the problem out times, and I would of gave a full refund for this call plus a free trip in the futureWhat bothers me is why this
wasn't addressed to my service manager Thomas M***You haven't received a call back because I'm not always in the office and I pay people to handle this type of issue for meSo these are internal mistakes that should of never affected you the customerThis customer will be receiving a full refund check by USPS in the mail, and will have a credit in our system for their next call to be free of charge if they choose to use us againThey have used us previously and was provided good service and would like to? continue to show them we provide good serviceThey were unfortunately a product of employee not looking into their problem the way it should of been addressed.?

To whom it may concern:I just recieved a letter from you guys saying I never folloewed up with the dispute but the reaseon is because I never recieved anything from you giys untill I got this letter.I still would like to file a complaint against Dor MarThey are absolutly lying when they said they were the first company calledHow would they know that anyways.Their secretary told me two times on the phone I wouldnt be charged and they did anywaysThey are frauds and I still want to file a complaint.Please let me know what to do next.Thanks

Sorry for the delay on respondingIts looks as if we have already waived the charge for this callThis customer hasnt paid anything and we wiped it outPlease call me if you have been charged at ###-###-#### - Steven

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me.? ? He did provide a check for $75.? I would like to note
that there was no comments anywhere on the why the issue happened in the first place nor why I got such a run around? trying to get reimbursed
Regards,
*** ***

We were never called for a free quote. We were the first company there, and the dispatch was created from her initial phone call "unit doesn't work". We sent a service technician and he diagnosed the unit was completely out of freon. He then quoted her for a price of a new one, to fix existing, and...

to run new gas line. We charge for a diagnostic of a broken unit. If the customer would have called for a estimate only then the service would of been free. The other companies most likely didn't charge because she called them after us asking for a estimate since she realized fixing her system probably was the best move after having us diagnose what was wrong.

Sorry for the delay on responding. Its looks as if we have already waived the charge for this call. This customer hasnt paid anything and we wiped it out. Please call me if you have been charged at ###-###-#### - Steven

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  I want a copy from them that says I do not owe this bill.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Thomas is calling the lady now. If she provides a copy of the other companies work order and they were able to fix the system and what they did we will not charge the $99.99.

This complaint truly bothers me. I understand the technician making a mistake on the breaker tripping and going straight for the compressor. That normally is the problem 19 out 20 times, and I would of gave a full refund for this call plus a free trip in the future. What bothers me is why this...

wasn't addressed to my service manager Thomas M[redacted]. You haven't received a call back because I'm not always in the office and I pay people to handle this type of issue for me. So these are internal mistakes that should of never affected you the customer. This customer will be receiving a full refund check by USPS in the mail, and will have a credit in our system for their next call to be free of charge if they choose to use us again. They have used us previously and was provided good service and would like to  continue to show them we provide good service. They were unfortunately a product of 1 employee not looking into their problem the way it should of been addressed.

We will not give a refund due to a person having mid communication with a family memeber. Our records show that the home owner called he morning of for a service due to unit being broke. She called to cancel the appointment afte we were already there and fixed her system. The daughter of the house...

let the tech in and paid for the call and now they want their money back. We do not go to random houses break in to fix their furnace and have a random person pay us when we are done. That is just ridiculous .

After reviewing this situation this wasn't handled according to Dor-Mar policy, and broke the employee handbook by-laws. This customer will receive a full refund of $140.00. Also will have a credit in our system for next service to be free of charge. All the customer has to do is call, and ask for...

service and its free of charge due to the inconvenience. The employee has been reprimanded. On the behave of Dor-Mar I apologize for this employees attitude and service, and this will not happen again. Refund Check number #1529 $ 140.00

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  Dor Mar is still at fault on this issue. But, since they are now offering a refund ( this was not offered before this complaint) of the original service $150.00-I will accept it.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Please keep this on record that I paid Dor Mar because they reported me to a credit agancy . I paid it so I wouldnt get bad credit even though I didnt want to because they should'nt have charged me. my complaint number is [redacted] Thank You

I've responded to this man already. There is no such term "free estimates on service diagnostics" There is only free estimates on a $ to replace his system with new. There is no company out there that provides estimates to figure out what is wrong with a system. In all fields of contract work that...

is considered a "SERVICE CALL" , OR DIAGNOSTIC CHARGE. You can not take your car to a repair shop and they tell you why the car doesn't work for free. We are not different. If the customer would have handled this politely we would of discounted the service charge to something cheaper.

I CALLED DOR-MAR OFFICE AND ASKED FOR A WRITING ABOUT , THEY REFUSED TO GIVE ME ANYTHING IN WRITING. I WAITED FOR A WEEK WITH NO RESPONSE SO I DID CALL AND THE PERSON-THAT ANSWERED THE PHONE TOLD ME TO FILE A DISPUTE SO THAT IS WHAT I DID .AFTER THIS UNTRUTHFUL RESPONSE I CALLED MY BANK AND THEY INFORMED ME THERE WAS NO CHARGE BY MY BANK FOR A FILING A DISPUTE. SO I THINK THAT DOR-MAR IS SO HARD UP FOR MONEY THAT THEY NEED THE $11.67 TO .KEEP THEM OUT FROM GOING BANKRUPT. I HAVE BEEN THINKING ABOUT JUST DONATING IT TO THEM IF THEY WILL ADMIT TO THE TRUTH ABOUT THIS MATTER.I NEVER SUED A HVAC CO. AND HAVE NO INTENTION OF DOING SO SINCE YOU HAVE STRESSED THAT YOUR CO. HAS BEEN IN BUSINESS 50 YEARS MEANS NOTHING TO ME BECAUSE NOT ONE PERSON THAT I SAW FROM YOUR CO WAS NOT THERE AT INCEPTION 50 YEARS MEANS NOTHING , BECAUSE BACK THEN THERE MAY HAVE BEEN ETHICS, BUT I DON'T THINK SO SO NOW.THERE ALSO WAS NO RESPONSE TO THE DISHONEST $8200.00 PROPOSAL YOUR REPS. GAVE TO ME . IGOT A 2ND OPINION FROM A LEGIT HVAC CONTRACTOR AS THE Revdex.com HAS A COPY OF. THERE WAS NOTHING WRONG WITH THE COMPRESSOR OR THE FAN MOTOR LIKE YOU SAID. AND I FIXED THE HAVAC UNIT FOR A GRAND TOTAL OF $48.26 THAT IS A FAR CRY FROM $8200.00. AS FAR AS THE QUESTION ABOUT ME HAVING GUNS THE PERSON THAT ASKED ME THAT WAS JUSTIN THARP . I ALSO FILE A REPORT WITH THE MUSKINGUM COUNTY SHERIFF'S  DEPARTMENT.P.S. I WAS A GENERAL CONTRACTOR FOR 41 YEARS . I ALSO BELONGED TO THE Revdex.com. IN THAT TIME I NEVER ONCE ADVERTISED FOR BUSINESS . I WORKED ON A REFERAL BASIS ONLY . AND THE LAST 25 YEARS I WAS IN BUSINESS I WORKED ON A REFERAL BASIS FROM SEVERAL INSURANCE COS. AND 40 PLUS ADJUSTERS. I HAD 6 CREWS WORKING OF 4 MEN EACH AND I KEPT THEM BUSY PRETTY MUCH YEAR AROUND I PERSONALLY RUN MY BUSINESS FOR THE FULL 41 YEARS WITH NO. (ZERO COMPLAINTS)SINCERELY:[redacted]
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