Hardinsburg Municipal Utility

Dear Revdex.com:I did not speak with the customer directly regarding this matter,complaint # [redacted] However, upon returning to the office today, I reviewed the customer's history and pulled their initial application for serviceI noted that the customer did not indicate the city or zip code for the service or billing addressI believe we incorrectly assumed the area to be zip code In light of this information, we have credited the customer's account the amount of the re-connection fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com:I did not speak with the customer directly regarding this matter,complaint #[redacted]. However, upon returning to the office today, I reviewed the customer's history and pulled their initial application for service. I noted that the customer did not indicate the city or zip code for the...

service or billing address. I believe we incorrectly assumed the area to be zip code 40119. In light of this information, we have credited the customer's account the amount of the re-connection fee.