It's funny that the last review I just read also had to do with a water/well issueWe were told the same thing last week (July 23, 2015)Unfortunately our experience did not end as well as the previous negative reviewWe were contacted hours before we were to check in to our cabin to be notified that we would not be able to check into itNot that day, or the next, or at all! They didn't have any other properties to offer us eitherWe were pretty much up st creek without a paddleThey didn't offer any help to call around to other cabin companies either, until my husband got angryWe were offered a full refund, but that didn't do us much good since most cabins were already booked the day that we were thereThere were of us standing in [redacted] in [redacted] with no where to goTalk about stress! I had called Tuesday (before our Thursday check in) to request an early check in and was told that a request would be put it but they could not guarantee it due to the fact that maintenance was being performed on the cabinTo me, that means that they knew there were "water/well" issues days before we were to check in, why they waited until just hours before we were scheduled to check in is beyond meOur entire group is from [redacted] so we are a 9+ hour drive to their establishment, we were well on our wayhours is unacceptableAll they offered was a full refund and an apologyOf which I have yet to receive the full refundI would not recommend [redacted] to anyone, everTry to look up reviews on trip advisor, or any review website, they aren't thereThere's a reason for that, probably because all of the reviews are bad! They have reviews on their website but, how convenient that you can't add oneThey are careless and have no consideration for your vacation or money spentIt's all about the dollar in their pocket, they do not care about their customers
My husband and I a week ago reserved a cabin with Timber Tops. We were not told that the phone-tv- and internet were down due to the fire that happened prior. We arrived on Christmas Eve not having any service. To make a long story short we checked out the day after Christmas. They would not refund us or make any kind of restitution for the inconvenience saying we broke the contract but yet it was okay for them under false pretenses to rent the property.
It's funny that the last review I just read also had to do with a water/well issueWe were told the same thing last week (July 23, 2015)Unfortunately our experience did not end as well as the previous negative reviewWe were contacted hours before we were to check in to our cabin to be notified that we would not be able to check into itNot that day, or the next, or at all! They didn't have any other properties to offer us eitherWe were pretty much up s
t creek without a paddleThey didn't offer any help to call around to other cabin companies either, until my husband got angryWe were offered a full refund, but that didn't do us much good since most cabins were already booked the day that we were thereThere were of us standing in [redacted] in [redacted] with no where to goTalk about stress! I had called Tuesday (before our Thursday check in) to request an early check in and was told that a request would be put it but they could not guarantee it due to the fact that maintenance was being performed on the cabinTo me, that means that they knew there were "water/well" issues days before we were to check in, why they waited until just hours before we were scheduled to check in is beyond meOur entire group is from [redacted] so we are a 9+ hour drive to their establishment, we were well on our wayhours is unacceptableAll they offered was a full refund and an apologyOf which I have yet to receive the full refundI would not recommend [redacted] to anyone, everTry to look up reviews on trip advisor, or any review website, they aren't thereThere's a reason for that, probably because all of the reviews are bad! They have reviews on their website but, how convenient that you can't add oneThey are careless and have no consideration for your vacation or money spentIt's all about the dollar in their pocket, they do not care about their customers
My husband and I a week ago reserved a cabin with Timber Tops. We were not told that the phone-tv- and internet were down due to the fire that happened prior. We arrived on Christmas Eve not having any service. To make a long story short we checked out the day after Christmas. They would not refund us or make any kind of restitution for the inconvenience saying we broke the contract but yet it was okay for them under false pretenses to rent the property.