Dear Mr [redacted] ,We regret that you are unhappy with your new floor and that you may have been inconveniencedAfter we offer some corrections to a few of your statements, we would like to make you one more offerFollowing that, our attorney has advised us to discontinue this conversation, as it is becoming more and more defamatory toward our companyFirst, here are some facts that you seem to have gotten incorrectWe have many, many happy customers and have always been complimented on our professionalism and courtesyAfter ***, our company owner, installed your floor -- which, of course, means he was on the job in your home for much longer than eight hours -- we did have an employee who, for the first time in his six months with us, did not meet our standards with his sanding and finishing jobAs soon as [redacted] saw his first attempt, he insisted that that employee do it over, which he did over a weekendWe were mystified that it was still sub-parHe has always done professional work for all previous customersPerhaps it had something to do with the marijuana you offered him, of which, he confessed that he was smoking with you.That employee was immediately firedHowever, there was no shouting match between him and ***We would be interested in viewing the video you claim to have if you believe it shows something different.You have kept in touch with our fired employee since that dayThis seems an odd new friendship with the person who caused your problem in the first placeHave you perhaps contracted with him separately to re-sand your floor?We have not collected the second 50% of the total amount due, in deference to the inadequate sanding and finishing job, for which we have taken responsibilitySee our offer below regarding that.Your home is currently completely livable, which makes us question your ongoing pet sitting and hotel expensesIt was certainly less livable when we arrived to find gaping holes in the walls and floors, some even open to the outside, prior to the work being started.We are sorry that things have turned out the way they did and we stand ready to make it rightIf you will reverse your demand of thatFriday morning, after the second sanding and finishing attempt, to "Get your stuff and get out of here," we are willing to pick up our contract with you where we left offWe will re-sand your floors one more time and do it correctlyAccording to the contract, 90% of thebalance is dueOnly after our work has been approved by you and any corrections made, will we expect the final 10% paymentWe cannot refund your initial $2,for the 50% deposit as all of that money and more went into materials and labor and, though it is not yet perfect, you do have the benefit of a new floor for that amountIf you do not want to accept this offer, the contract will be voided and you are free to keep your $for the use of it as you see fitPlease let us know your decision regarding our offerWe are anxious to add you to our long list of satisfied customers
Dear Mr [redacted] ,We regret that you are unhappy with your new floor and that you may have been inconveniencedAfter we offer some corrections to a few of your statements, we would like to make you one more offerFollowing that, our attorney has advised us to discontinue this conversation, as it is becoming more and more defamatory toward our companyFirst, here are some facts that you seem to have gotten incorrectWe have many, many happy customers and have always been complimented on our professionalism and courtesyAfter ***, our company owner, installed your floor -- which, of course, means he was on the job in your home for much longer than eight hours -- we did have an employee who, for the first time in his six months with us, did not meet our standards with his sanding and finishing jobAs soon as [redacted] saw his first attempt, he insisted that that employee do it over, which he did over a weekendWe were mystified that it was still sub-parHe has always done professional work for all previous customersPerhaps it had something to do with the marijuana you offered him, of which, he confessed that he was smoking with you.That employee was immediately firedHowever, there was no shouting match between him and ***We would be interested in viewing the video you claim to have if you believe it shows something different.You have kept in touch with our fired employee since that dayThis seems an odd new friendship with the person who caused your problem in the first placeHave you perhaps contracted with him separately to re-sand your floor?We have not collected the second 50% of the total amount due, in deference to the inadequate sanding and finishing job, for which we have taken responsibilitySee our offer below regarding that.Your home is currently completely livable, which makes us question your ongoing pet sitting and hotel expensesIt was certainly less livable when we arrived to find gaping holes in the walls and floors, some even open to the outside, prior to the work being started.We are sorry that things have turned out the way they did and we stand ready to make it rightIf you will reverse your demand of thatFriday morning, after the second sanding and finishing attempt, to "Get your stuff and get out of here," we are willing to pick up our contract with you where we left offWe will re-sand your floors one more time and do it correctlyAccording to the contract, 90% of thebalance is dueOnly after our work has been approved by you and any corrections made, will we expect the final 10% paymentWe cannot refund your initial $2,for the 50% deposit as all of that money and more went into materials and labor and, though it is not yet perfect, you do have the benefit of a new floor for that amountIf you do not want to accept this offer, the contract will be voided and you are free to keep your $for the use of it as you see fitPlease let us know your decision regarding our offerWe are anxious to add you to our long list of satisfied customers