Hare Auto Group

To whom it may concern, We will send a check in the amount of $to the customer to resolve the misunderstanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, that is correct that they did offer to the loan - however, the larger complaint here is that the lack of customer service I have received and the lack of the dealership to try and resolve my issue before I had to take it to the owners was terrible At one point, one of their GM's, Brian [redacted] , actually called me a liar about discussing the GA tax with the finance manager Theo We discussed to Theo in detail at the time of signing how GA does their taxes While I most certainly realize that the taxes ARE my responsibility, since this was a mistake on the dealership's part, I would have hoped that they would have taken some responsibility for their mand at least offered to pay for half - as now I have to come up with $out of pocket, that I don't have They have had a total and complete disregard for great customer service and it is disheartening to me as a consumer to be so excited over a new vehicle to have them completely ruin the total experience with their lack of service We drove hours to purchase the vehicle, paid for hotel and gas up there only to find a vehicle with separate cosmetic issues that were not disclosed to us prior to arrival We were only offered a measly $off of the price of the vehicle at the time of signing, knowing full and well it would cost upwards of $to have them corrected However, we had driven such a long way and really liked the vehicle other than that and agreed to it Then, to be hit with the $tax scron their part and their disregard for the customer - it is just not acceptableThis is the first response from the owner I have received, even though I have sent them several emails Regards, [redacted] ***

My name is Brian D***, and I'm the General Sales Manager at Hare ChevroletOn 4/16/I spoke to Mr*** about his purchase that occurred on 2/28/I explained to him that with a lease contract, the first payment Is due the day of lease inceptionIn this case his first payment was
already made 2/28, and he was informed that his second payment would be due 3/After our conversation he said that he would be in to speak with us for a further explanation, and we were going to call GM Financial to see about switching his payment due dateAs far as the $he is wanting from us, it's already been paidThank you in advance for your help in this matterBest Regards, Brian D*** General Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, that is correct that they did offer to re-do the loan - however, the larger complaint here is that the lack of customer service I have received and the lack of the dealership to try and resolve my issue before I had to take it to the owners was terrible.  At one point, one of their GM's, Brian [redacted], actually called me a liar about discussing the GA tax with the finance manager Theo.  We discussed to Theo in detail at the time of signing how GA does their taxes.  While I most certainly realize that the taxes ARE my responsibility, since this was a mistake on the dealership's part, I would have hoped that they would have taken some responsibility for their mix-up and at least offered to pay for half - as now I have to come up with $1400 out of pocket, that I don't have.  They have had a total and complete disregard for great customer service and it is disheartening to me as a consumer to be so excited over a new vehicle to have them completely ruin the total experience with their lack of service.  We drove 7.5 hours to purchase the vehicle, paid for hotel and gas up there only to find a vehicle with 3 separate cosmetic issues that were not disclosed to us prior to arrival.  We were only offered a measly $100 off of the price of the vehicle at the time of signing, knowing full and well it would cost upwards of $1000 to have them corrected.  However, we had driven such a long way and really liked the vehicle other than that and agreed to it.  Then, to be hit with the $1400 tax screw-up on their part and their disregard for the customer - it is just not acceptable. This is the first response from the owner I have received, even though I have sent them several emails. 
Regards,
[redacted]

To whom it may concern,   We will send a check in the amount of $245 to the customer to resolve the misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Brian D[redacted], to this date, has not spoken to our sales associate, Darrell L**, or returned our phone calls as requested. Darrell promised us our first payment would be April 28th when he made the sale on, February 28th. It may be worth mentioning that Darrell and Theo seemed exceptionally jumpy and overly assuring on the last day of the month; however, we trusted in the work of Darrell as we have closed on 3 other car deals with him in the past. In retrospect, we think that Darrell was taking advantage of our trust to get this deal closed. The $245 we are requesting indeed has already been paid by us; that is the very root of our complaint, we had to pay an extra payment of $245 on account of the lie of Darrell regarding our first payment date. It seems the lie has been covered by the ignorance of the finance manager, Theo E[redacted], who set up our paperwork. We first called Darrel when the letters started showing up from GM Financial alerting us to a 4/1/15 first payment date. Darrel told us “that is a finance issue” and referred us to the finance team. The finance team then said that the first payment in and always had been planned for 4/1/15. This is patently false; Darrel ultimately persuaded us to move forward with the deal because of the financial ramifications of not having our first payment until 4/28/15.We have already paid the disputed amount to protect our credit profile as GM Financial claims our first payment was due 4/1/15 and has received nothing to the contrary from Hare Chevrolet’s finance team. Tyrone agreed with the due date told us by Darrel L**, confirming to us that our first payment would be due 4/28/15, when we signed the final paperwork. It should also be mentioned that the final paperwork drafted by Tyrone had multiple errors on important details of the contract including: the VIN, Manufacture’s Standard Warranty and failing to disclose the rate for excessive mileage. We have all the paperwork to prove this in our file, including multiple letters from GM Financial and the contract with the wrong VIN.We are in no way satisfied with Brian’s response and will be escalating this issue by making contact with Chevrolet’s headquarters regarding the customer satisfaction survey that they made us sign under the pretense of this lie on the day of the sale. We want the $245 payment credited to our account with GM Financial; if this does not happen, we will also be reaching out to the Indiana Attorney General.
Regards,
[redacted]

To whom it may concern,    There was no sales tax collected on the transaction. Georgia shows no Sales Tax according to our charts. I believe this was an excise tax. We are not responsible for the excise tax. We offered to try and redo the paperwork to add the tax in so they could...

avoid having to come out of pocket. However, that option is no longer available. Had we known about the excise tax, it would've been added in to the original loan. The payment would've been higher from the beginning. We emailed the customer multiple times regarding this issue.We are sorry for the confusion, but the tax is the consumer's responsibility.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Both comments made by [redacted] are patently false. Firstly, I did not lease 2 vehicles; my sister and I each leased separate vehicles. The only connection between both of these leases were the facts that we used the same sales associate and finance manager: Darrell L** and Theo E[redacted], and the lies they offered regarding our first payment dates. We had successfully done business with Darrell in the past and placed our trust in his assurances that the first payment was April 28, 2015. Secondly, the FIRST payment date is nowhere listed on our documentation and we have 3 witnesses for both transactions where we were promised a first payment date of April 28, 2015. Additionally, there were multiple errors and revisions on our paperwork for both my deal and my sister's and we have retained copies for our records. If the business refuses to participate in this claim we will proceed to contact the Office of the Indiana Attorney General to settle this matter.
Regards,
[redacted]