We apologize for any miscommunication that occurredThe simplest solution to the problem is to reduce the charges to $190.00, the amount tha [redacted] originally understood the charges to beWe will credit her $170.48, which is the difference between what she was invoiced and the repair cost which was discussed over the phonePlease advise me if this is acceptable and I will have the refund check sent immediately
We revisited *** ***s home on 2-9-and found that the water heater that was installed was cracked and faultyWe have installed a new unit for him. Thank You
We have no problem providing a refund for the cost of the annual contract that they had previously purchasedWe certainly don't want to attempt to provide service to a customer that doesn't trust or value our servicesWe are not able to provide them with a blanket replacement agreement for a new
system if it fails in the futureWe have no control over the workmanship of other contractorsThe maintenance that they have done, or luck of, in the futureThere current system has a five year part warranty which will insure them that they will not have to pay for parts should they have any mechanical failures for several years.Thank You
6-7- We have spoken with the homeowners and they agreed to have our technician review the system with no coolingDuring our site visit, his diagnoses was the same as the independent contractor's that initially looked at there systemWe have offered to make the required repairs to the
system with the parts being provided under warranty by the manufacturer and Crown Heating & Cooling covering the refrigerant and labor costAs of 6-8-the homeowner has advised us that they will consider this, but have not authorized us to complete the work
We apologize for any miscommunication that occurredThe simplest solution to the problem is to reduce the charges to $190.00, the amount tha* *** *** originally understood the charges to beWe will credit her $170.48, which is the difference between what she was invoiced and
the repair cost which was discussed over the phonePlease advise me if this is acceptable and I will have the refund check sent immediately
We apologize for any miscommunication that occurredThe simplest solution to the problem is to reduce the charges to $190.00, the amount tha [redacted] originally understood the charges to beWe will credit her $170.48, which is the difference between what she was invoiced and the repair cost which was discussed over the phonePlease advise me if this is acceptable and I will have the refund check sent immediately
We revisited *** ***s home on 2-9-and found that the water heater that was installed was cracked and faultyWe have installed a new unit for him. Thank You
We have no problem providing a refund for the cost of the annual contract that they had previously purchasedWe certainly don't want to attempt to provide service to a customer that doesn't trust or value our servicesWe are not able to provide them with a blanket replacement agreement for a new
system if it fails in the futureWe have no control over the workmanship of other contractorsThe maintenance that they have done, or luck of, in the futureThere current system has a five year part warranty which will insure them that they will not have to pay for parts should they have any mechanical failures for several years.Thank You
6-7- We have spoken with the homeowners and they agreed to have our technician review the system with no coolingDuring our site visit, his diagnoses was the same as the independent contractor's that initially looked at there systemWe have offered to make the required repairs to the
system with the parts being provided under warranty by the manufacturer and Crown Heating & Cooling covering the refrigerant and labor costAs of 6-8-the homeowner has advised us that they will consider this, but have not authorized us to complete the work
We apologize for any miscommunication that occurredThe simplest solution to the problem is to reduce the charges to $190.00, the amount tha* *** *** originally understood the charges to beWe will credit her $170.48, which is the difference between what she was invoiced and
the repair cost which was discussed over the phonePlease advise me if this is acceptable and I will have the refund check sent immediately
Regarding the complaint I will accept the refund that Crown has proposed.Thank you*** ***