Hare's Art & Hobby

Regarding the complaint I will accept the refund that Crown has proposed.Thank you[redacted]

6-7-2016  We have spoken with the homeowners and they agreed to have our technician review the system with no cooling. During our site visit, his diagnoses was the same as the independent contractor's that initially looked at there system. We have offered to make the required repairs to the...

system with the parts being provided under warranty by the manufacturer and Crown Heating & Cooling covering the refrigerant and labor cost. As of 6-8-2016 the homeowner has advised us that they will consider this, but have not authorized us to complete the work.

We apologize for any miscommunication that occurred. The simplest solution to the problem is to reduce the charges to $190.00, the amount tha[redacted]  originally understood the charges to be. We will credit her $170.48, which is the difference between what she was invoiced and...

the repair cost which was discussed over the phone. Please advise me if this is acceptable and I will have the refund check sent immediately.

We have no problem providing a refund for the cost of the annual contract that they had previously purchased. We certainly don't want to attempt to provide service to a customer that doesn't trust or value our services. We are not able to provide them with a blanket replacement agreement for a new...

system if it fails in the future. We have no control over the workmanship of other contractors. The maintenance that they have done, or luck of, in the future. There current system has a five year part warranty which will insure them that they will not have to pay for parts should they have any mechanical failures for several years.Thank You