Do not recommendSummary: careless, not honest, overpriced
Hired them to investigate leaking deckThey said that they need to do watertesting and that they charge per hour with minimum hoursWatertesting took slighlty more than an hour and then they found an issueIt appeared that issue was not in the deck, but with the piece of roofPeople who did watertesting said that they will make a report which they would show to an owner and owner will send a person to check the roof before givin a quoteOwner actually didn't bother to follow up and we had to contact him several timesEventually he send a guy what was completely clueless about what work need to be done and was only able to measure size of the deckEventually owner send us a quote for replacing a deck which was significantly higher than we get from other contractorsThen owner sent us a bill for watertesting which was for hours of work (as I mentioned above actual watertesting took hour and they initially told that they charge minimum hours)When we asked why they trying to charge us for hours of work, they yelled at us and only told that they charge for travel time which was not disclosed in advanceHowever, even if we assume that they charge for travel time it's hard to imagine that they have spent hours travelling from SF to San MateoAnyway we eventually were able to negotiate for hour charge, but still not very happy with this outcomeAt this point we decided that we don't want to deal with them anymore
Do not recommendSummary: careless, not honest, overpriced
Hired them to investigate leaking deckThey said that they need to do watertesting and that they charge per hour with minimum hoursWatertesting took slighlty more than an hour and then they found an issueIt appeared that issue was not in the deck, but with the piece of roofPeople who did watertesting said that they will make a report which they would show to an owner and owner will send a person to check the roof before givin a quoteOwner actually didn't bother to follow up and we had to contact him several timesEventually he send a guy what was completely clueless about what work need to be done and was only able to measure size of the deckEventually owner send us a quote for replacing a deck which was significantly higher than we get from other contractorsThen owner sent us a bill for watertesting which was for hours of work (as I mentioned above actual watertesting took hour and they initially told that they charge minimum hours)When we asked why they trying to charge us for hours of work, they yelled at us and only told that they charge for travel time which was not disclosed in advanceHowever, even if we assume that they charge for travel time it's hard to imagine that they have spent hours travelling from SF to San MateoAnyway we eventually were able to negotiate for hour charge, but still not very happy with this outcomeAt this point we decided that we don't want to deal with them anymore