Case #***: *** ***; *** * *** *** ***, moved out 3/5/(sublet)Per Mr***’s claims that the unit was infested with bed bugs & black mold and Poudre Property Services never responded to the claimsMr***’s made his claims on 1/7/and all claims were resolved
prior to his move out on 3/5/His unit was treated for bed bugs during his tenancy, prior to move out, and after he moved out, at no charge to Mr***Since he vacated the unit, none of the current tenants that are subletting his unit have ever notified us of bed bugs or moldAccording our records, on 10/1/our maintenance staff checked the unit for mildew and a water leak, at which time nothing was foundIn addition, a roofing company was contacted for evaluation, and determined that there was no leaking into the unitMr*** requested to move out of his unit, which was granted by PPS on 3/5/
Initial Business Response /* (1000, 5, 2014/11/20) */
Thank you for contacting us in this matterOn 11-14-our service technician was dispatched to this address and found a furnace with multiple issues and in very aged and poorly maintained conditionThe service technician was able to
replace a high limit , clean the flame sensor, and replace a vacuum line and get them heatThe service technician informed the customer that the unit really needed replacing and that this was really only a band-aidHe gave no guarantee other problems may arise now that we got it workingIn fact he made sure they new it was likely based off it conditionThe Customer called in that evening and paid for the service callWith no Complaints about anything done or how it was handled at that time
A few days later we received a call that they were having problems again and we needed to come back out, which when a unit is in such bad shape is not uncommon after initial repairs are madeThere would have been no service call fee for the return visitBefore we arrived they let us know they had got someone there sooner and cancelled the callThe following day the customer called us yelling and screaming and then began making the accusations shes making nowShe was quite belligerent and after multiple failed attempts of asking her if she would allow me to speak so I could try come to some sort of resolution with her on the matter I ended the call
We replaced exactly what the invoice written at the time of service stated and they were parts that needed replacing as the furnace worked once we were doneAs for the "coil" statementThere was never a coil replacedWe are clueless as to what she is speaking of on this However the tech did let her know He recommended she clean her A-coil sometime in the future which has nothing too due with the furnace operation only the A/CThe A-coil sits above the furnace and was visible when he was working on the FurnaceIt was only an observation he made her aware of but nothing effecting the furnace operation currentlyI am not sure where she is getting the statement "they replaced my coil from" as that doesn't exist in the furnace itself or have anything to due with the operation of a furnace for heatAs I stated before, had she let us speak when she called and stopped swearing at me I would have been glad to work with her directly on this matter but she made that impossible
We never like losing a customer and after years of building our business based of our integrity and positive word of mouth from our customers we are sorry she feels the ways she feelsWe don't feel like our service tech did anything wrong in this situation but We will refund her the $which is the total bill of minus the service call fee of she is requesting and move on from this matter and wish her the best going forwardThe refund of $will be processed today on her credit card
Thanks again for your help in this situation
*** ***, Manager
Community Heating and Cooling
Initial Consumer Rebuttal /* (3000, 7, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to your statement as of the condition of my furnace! A yrold furnace that your company has serviced for of the ten years being in such a poor condition says a lot about the quality of service Community provides, I also know that my AC coil does not sit on the top of my furnace it sits beneath the furnace and is enclosed!! So your statement about your service guy noticing the AC coil is a lie! the only way he would have noticed anything about my AC was to intentionally remove its cover! I did not contact Community to service my AC in November, I do know that the Area your service person was concentrating on was my AC rather than my furnace, which makes me believe that whatever was done to my furnace was next to nothing! I thank you for my refund, and my invoice that I will hopefully receive in the near future! I will also be in contact with the *** concerning this matter, and as I stated prior, Community is a company of liars and they practice to deceive not only the consumers but the Revdex.com as well
Final Business Response /* (4000, 12, 2014/12/12) */
Again we apologize for how you feel in this matterWe obviously never like to see a customer unhappy with usWe have refunded your moneys you requested and wish you all the best!
*** ***
Community Heating and Cooling
Case #***: *** ***; *** * *** *** ***, moved out 3/5/(sublet)Per Mr***’s claims that the unit was infested with bed bugs & black mold and Poudre Property Services never responded to the claimsMr***’s made his claims on 1/7/and all claims were resolved
prior to his move out on 3/5/His unit was treated for bed bugs during his tenancy, prior to move out, and after he moved out, at no charge to Mr***Since he vacated the unit, none of the current tenants that are subletting his unit have ever notified us of bed bugs or moldAccording our records, on 10/1/our maintenance staff checked the unit for mildew and a water leak, at which time nothing was foundIn addition, a roofing company was contacted for evaluation, and determined that there was no leaking into the unitMr*** requested to move out of his unit, which was granted by PPS on 3/5/
Initial Business Response /* (1000, 5, 2014/11/20) */
Thank you for contacting us in this matterOn 11-14-our service technician was dispatched to this address and found a furnace with multiple issues and in very aged and poorly maintained conditionThe service technician was able to
replace a high limit , clean the flame sensor, and replace a vacuum line and get them heatThe service technician informed the customer that the unit really needed replacing and that this was really only a band-aidHe gave no guarantee other problems may arise now that we got it workingIn fact he made sure they new it was likely based off it conditionThe Customer called in that evening and paid for the service callWith no Complaints about anything done or how it was handled at that time
A few days later we received a call that they were having problems again and we needed to come back out, which when a unit is in such bad shape is not uncommon after initial repairs are madeThere would have been no service call fee for the return visitBefore we arrived they let us know they had got someone there sooner and cancelled the callThe following day the customer called us yelling and screaming and then began making the accusations shes making nowShe was quite belligerent and after multiple failed attempts of asking her if she would allow me to speak so I could try come to some sort of resolution with her on the matter I ended the call
We replaced exactly what the invoice written at the time of service stated and they were parts that needed replacing as the furnace worked once we were doneAs for the "coil" statementThere was never a coil replacedWe are clueless as to what she is speaking of on this However the tech did let her know He recommended she clean her A-coil sometime in the future which has nothing too due with the furnace operation only the A/CThe A-coil sits above the furnace and was visible when he was working on the FurnaceIt was only an observation he made her aware of but nothing effecting the furnace operation currentlyI am not sure where she is getting the statement "they replaced my coil from" as that doesn't exist in the furnace itself or have anything to due with the operation of a furnace for heatAs I stated before, had she let us speak when she called and stopped swearing at me I would have been glad to work with her directly on this matter but she made that impossible
We never like losing a customer and after years of building our business based of our integrity and positive word of mouth from our customers we are sorry she feels the ways she feelsWe don't feel like our service tech did anything wrong in this situation but We will refund her the $which is the total bill of minus the service call fee of she is requesting and move on from this matter and wish her the best going forwardThe refund of $will be processed today on her credit card
Thanks again for your help in this situation
*** ***, Manager
Community Heating and Cooling
Initial Consumer Rebuttal /* (3000, 7, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to your statement as of the condition of my furnace! A yrold furnace that your company has serviced for of the ten years being in such a poor condition says a lot about the quality of service Community provides, I also know that my AC coil does not sit on the top of my furnace it sits beneath the furnace and is enclosed!! So your statement about your service guy noticing the AC coil is a lie! the only way he would have noticed anything about my AC was to intentionally remove its cover! I did not contact Community to service my AC in November, I do know that the Area your service person was concentrating on was my AC rather than my furnace, which makes me believe that whatever was done to my furnace was next to nothing! I thank you for my refund, and my invoice that I will hopefully receive in the near future! I will also be in contact with the *** concerning this matter, and as I stated prior, Community is a company of liars and they practice to deceive not only the consumers but the Revdex.com as well
Final Business Response /* (4000, 12, 2014/12/12) */
Again we apologize for how you feel in this matterWe obviously never like to see a customer unhappy with usWe have refunded your moneys you requested and wish you all the best!
*** ***
Community Heating and Cooling