Harkey Construction, Inc.

Good afternoon,Reviewing accounts on patient, all accounts under University Health System, University Medicine Associates have no balances and no account balance with collection agency DatasearchPlease let us know if you need any further assistance.Thank youUniversity Health SystemCustomer
Service***-***-***

Thank you very much for contacting University Health System in regards to a patient concern. I sincerely apologize the patient’s concern was not immediately addressed previously. I reached out to our Billing department and spoke with ***. She stated that she had spoken with you
today and straightened everything out. I just wanted to send you a follemail and make sure we had addressed all of the concerns Again, I apologize for any inconvenience this may have caused the patient If you have any further questions, please feel free to contact me at *** Respectfully, *** ** ***

Revdex.com:At this time, I have not been contacted by Calray Gas Heat Corp. regarding complaint ID ***They were upset that we filed a claim and they said they would let their legal team handle itWe have not heard back. Thank you.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Antonio Lopez

I have spoken with our Accounting department and they have verified that a check was mailed out to the patient on Friday July 31, 2015, to the address on file. I have reached out to Mr*** on Tuesday August 5, 2015, verified his mailing address and informed him that the check had been mailed out, and that he should be receiving it soon. I also informed him that if he does not receive it this week, to contact me back and we will find an alternate way to get him a check. If there are any other issue or concerns, please do not hesitate to contact us. Respectfully,*** ***Patient Relations CoordinatorUniversity Health System

Complaint: ***
I am rejecting this response because:that is everything is not straighten out I have not received my check I haven't got any money back and I'm very upset
Regards,
*** ***

Good afternoon,Reviewing accounts on patient, all accounts under University Health System, University Medicine Associates have no balances  and no account balance with collection agency Datasearch. Please let us know if you need any further assistance.Thank youUniversity Health SystemCustomer Service[redacted]-[redacted]-[redacted]

Good Morning, I am responding to a complaint made to the Revdex.com.  Sorry for the delay, I was not sure which department would reply as many have spoken to the patient for resolution.  ID: [redacted]: A University Health System Representative did reach out to Ms. [redacted] on 11/,...

and expressed our apologies.  The Patient Accounting system had accidently transfer this account to an Early Out phase therefore our vendor was now working on this account and calling the patient for collections.  Once reviewed we found that the patient indeed paid on the account and should not have gone to this phase.  We will be working with our Collection agency on a process improvement and review the file logic to make sure that accounts are not being sent in error to prevent this from happening again.  Ms. [redacted] requested a letter from University Health System  with a zero balance and her account has been returned by the collection agency.  Thank you,[redacted]                                   PBS Manager[redacted]  [redacted]                              P ([redacted])[redacted]-[redacted] F ([redacted])[redacted]-[redacted]com

Complaint: [redacted]
I am rejecting this response because:I contacted the actual billling department to see if my accounts were at a zero balance they stated they were. When I contacted the collections department they stated that the $25 is still in collections although I mailed a copy of the receipt matching the account number showing proof of my payment. I would like all my bills rescinded from collections and at a true zero balance.
Regards,
[redacted]

ID: [redacted] A University Health System Representative is a Hospital Based facility therefore we are able to bill for the Facility and the Physician separately.  We understand that the Front Desk Register may not have relayed that information correctly and we do apologize.  We are...

continuously making process improvements with all processes within the Health System.  This is one we will definitely work on.  I have received approval to adjusted Mrs. [redacted] account therefore she does not have a balance with University Hospital.  A Patient Relations representative will be contacting Mrs. [redacted] to let her know the outcome.  Mrs. [redacted] account has also been recalled from the collections agency.  Thank you,[redacted]                                   PBS ManagerUniversity Health System [redacted]  [redacted]                              P ([redacted])[redacted]-[redacted] F ([redacted]-[redacted]@[redacted].com