Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] furthermore over this weekend specifically June 29th and 30th one of my chief complaint about the radio being no good and they refused to replace it this time not only do I have pictures of how bad and not working the radio is but I have called and filed another complaint with Harley Davidson first thing this morning on June 30th at approximately a.mif they care to deny ever receiving that complained the service number of the complaint is [redacted] ***
Thank you for your inquiry regarding Mr [redacted] I believe Mr [redacted] situation has been resolved According to ***, [redacted] at Harley-Davidson of [redacted] , Mr [redacted] wheel was replaced on March and he also picked up his motorcycle that day If this information is not correct, please contact me Thank you again for your inquiry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Carol, What I'm getting out of this whole conversation is: It is Harley-Davidsons policy that, it is ok for a month old new Harley Davidson to rust and that Harley-Davidson has no desire for its product to look good and maintain a Shining example to the riding PublicIs that Correct? I just want to be clear on your position before I escalate this matterMaybe you'll see my wife and I in the news at [redacted] this August Regards, [redacted] ***
Thank you for your inquiry After review of the file, it appears that the supplier that manufacturers the frame for Mr***'s motorcycle made a mistake when they built the frame When Mr***'s dealership notified our Technical Service Staff of the situation, the supplier was immediately contacted The supplier, along with our Engineering Department, worked as diligently as they could to identify and ultimately resolve the situation We understand the issue was corrected and the replacement frame was shipped on September We apologize to Mr [redacted] for the situation
We reiterate our position to Mr [redacted] Some dealers offer a transport serviceMr [redacted] would need to call a Harley-Davidson dealership to inquire if they offer transport service
Thank you for your inquiry regarding Mr [redacted] I investigated our records regarding the paint on Mr [redacted] ' motorcycle and found that it meets the documented Cosmetic Guidelines Although Mr [redacted] may disagree with our Cosmetic Guidelines, this is our final decision in this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I still feel H-D Motor Company needs to make this situation rightSo far this is the only communication that I have received from them Stand up and show that you care about your riders, product and your nameShow that you DO have Customer ServiceA simple "sorry" does not justify for spending $1100.00/month on bikes and not able to ride them for months because of an internal communication error at Harley Davidson Motor CompanyPlease tell me that you will attempt to make this right Regards, [redacted] ***
Thank you for your inquiryIt appears that this matter has been resolved as Mr [redacted] was traded into a new motorcycle by [redacted] Harley-Davidson We do apologize to Mr [redacted] for the phone situation I can assure him that [redacted] did not hang up on him; rather, we had experienced a technical issue with our phone system that has since been resolved Thank you again for your inquiry
Thank you for your inquiry I have reviewed the phone conversation between Mr [redacted] and *** The reason [redacted] ended the phone call is because of the vulgar language that Mr [redacted] was using during the conversation [redacted] was trying to explain to Mr [redacted] that rust, corrosion, and pitting are not the result of a manufacturing defect and would not be covered by the Limited Warranty This information is also found in the owner's manual and outlined in the Limited Warranty We will not assist Mr [redacted] with the costs associated with repairing his motorcycle for this condition
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] furthermore over this weekend specifically June 29th and 30th one of my chief complaint about the radio being no good and they refused to replace it this time not only do I have pictures of how bad and not working the radio is but I have called and filed another complaint with Harley Davidson first thing this morning on June 30th at approximately a.mif they care to deny ever receiving that complained the service number of the complaint is [redacted] ***
We are sorry Mr [redacted] is not satisfied with our explaination of the facts of his situation
Thank you for your inquiry regarding Mr [redacted] I believe Mr [redacted] situation has been resolved According to ***, [redacted] at Harley-Davidson of [redacted] , Mr [redacted] wheel was replaced on March and he also picked up his motorcycle that day If this information is not correct, please contact me Thank you again for your inquiry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Carol, What I'm getting out of this whole conversation is: It is Harley-Davidsons policy that, it is ok for a month old new Harley Davidson to rust and that Harley-Davidson has no desire for its product to look good and maintain a Shining example to the riding PublicIs that Correct? I just want to be clear on your position before I escalate this matterMaybe you'll see my wife and I in the news at [redacted] this August Regards, [redacted] ***
Thank you for your inquiry After review of the file, it appears that the supplier that manufacturers the frame for Mr***'s motorcycle made a mistake when they built the frame When Mr***'s dealership notified our Technical Service Staff of the situation, the supplier was immediately contacted The supplier, along with our Engineering Department, worked as diligently as they could to identify and ultimately resolve the situation We understand the issue was corrected and the replacement frame was shipped on September We apologize to Mr [redacted] for the situation
We reiterate our position to Mr [redacted] Some dealers offer a transport serviceMr [redacted] would need to call a Harley-Davidson dealership to inquire if they offer transport service
Thank you for your inquiry regarding Mr [redacted] I investigated our records regarding the paint on Mr [redacted] ' motorcycle and found that it meets the documented Cosmetic Guidelines Although Mr [redacted] may disagree with our Cosmetic Guidelines, this is our final decision in this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I still feel H-D Motor Company needs to make this situation rightSo far this is the only communication that I have received from them Stand up and show that you care about your riders, product and your nameShow that you DO have Customer ServiceA simple "sorry" does not justify for spending $1100.00/month on bikes and not able to ride them for months because of an internal communication error at Harley Davidson Motor CompanyPlease tell me that you will attempt to make this right Regards, [redacted] ***
I DO NOT AGREE WITH YOUR PART PRICES, [redacted] CHARGED ME FOR THE PART AND CHARGER, I ALSO WAS CHARGED TO INSTALL ITYOU OWE ME DOLLARS
Thank you for your inquiryIt appears that this matter has been resolved as Mr [redacted] was traded into a new motorcycle by [redacted] Harley-Davidson We do apologize to Mr [redacted] for the phone situation I can assure him that [redacted] did not hang up on him; rather, we had experienced a technical issue with our phone system that has since been resolved Thank you again for your inquiry
Thank you for the reply We reiterate our position as previously communicated to Mr***
Thank you for your inquiry I have reviewed the phone conversation between Mr [redacted] and *** The reason [redacted] ended the phone call is because of the vulgar language that Mr [redacted] was using during the conversation [redacted] was trying to explain to Mr [redacted] that rust, corrosion, and pitting are not the result of a manufacturing defect and would not be covered by the Limited Warranty This information is also found in the owner's manual and outlined in the Limited Warranty We will not assist Mr [redacted] with the costs associated with repairing his motorcycle for this condition