Harley Davidson of Greenville

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I, [redacted] sent no employee initially, it was I the owner that took the box of used parts to the sales counter I carried the box to be sure the order was correct First statement is a falsehood! There I was assisted by [redacted] who admitted after quite some time was working from the wrong parts book The actual remains of the destroyed transmission belt was in the box due it being an odd size I never saw the order, at first the total was extremely expensive, so I put the parts in the system on hold and met the next week with the Sales Manager to do he proper paper work to create a customer/dealer discount, which happened reducing the cost of initial order from app $to $At which time I placed the order After discovery of the wrong parts being shipped and owning an LCC that is involved in several lines of business and being involved at that time in a business transaction that I could excuse myself from I asked my chief mechanic to return the box of new parts along with the box I had initially carried to the sales desk His mane is [redacted] and he dealt with a [redacted] who claimed he had ordered the parts initially (only time I met [redacted] was when I went to the dealer to pick up the second delivery) In terms of inventorying at the store I matched with [redacted] the parts numbers I had collected after the first shipment arrived with those outstanding newly arrived All parts were in packaging or boxes, I was under the assumption that the packages were correct, since I was only dealing with part numbers Another statement was the return call from ***, I have waited now weeks and still have heard nothing As I stated earlier I felt nothing would happen after talking with [redacted] on his lunch break since he told me he would investigate once returning to the store, although I had to initiate my contact number since he had no idea of whom he was speaking since I identified myself initially as a disgruntle customer, no personal name or shop was given until I mentioned he could not investigate without knowing who was filing the complaint Please remember I lead sales for the Southwest Region for an global business consultancy with over offices worldwide, and retired from that firm after stellar years of service, where I was involved NEVER lost a customer I am willing to do whatever is needed to correct these falsehood sand what I believe to be toxic of my name and reputationincluding legal and media action All my career customer service has been the value pillar I insisted on from my staff as well as myself People forget or cover up, I am not accusing anyone of anything other than recollecting incorrectly and refuse to forfeit such a high fee for what was not my mistake This is not a financial issue as much as a personal affront to my integrity Again, I am open to a formal meeting or arbitration, but refuse to settle for this story since the business response actually begins with a falsehood concerning who actually made the initial visit of which my credit card was used and the signature is on record, easy enough to proveLastly let me say that I have given professional advise to the owner as a courtesySomething that in my past corporate life was valued, sought after and not inexpensive In an honest attempt to assist with the reputation of this iconic brand that I have personally cherished owning currently Harleys personally by enhancing an American legend that I feel remains tarnished by such poor customer service Regards, [redacted] ***

I spoke to three people in the parts department about this issueBecause of this problem with Mr [redacted] company, they are quite familiar with the situation All three told me the same story independently.This is what they told me:Mr [redacted] sent his employee here to go over the parts selection with **They went through the parts book and the employee OK’d all the parts ordered, saying they were the correct ones before they were orderedSince we didn’t have the bike here, we had to depend on his knowledge to get the right partsThey said the employee may have had a box of parts, but he didn’t bring them into the store.These parts weren’t things we want to stock; some were on backorder, some were obsoleteWe searched out other dealers’ old inventory to get some of themMy people spent a lot of time and effort tracking down the parts that Mr***’s employee agreed were the correct partsWhen they picked up the parts and took them back to their shop, they didn’t fit because the motorcycle they were working on had been modified to a dry clutch (belt drive) instead of the wet clutch (chain drive) that the bike came from the factory withWe weren’t told this when the parts were ordered, so there was no way we could know that the parts wouldn’t fitWhen the parts were returned, Mr [redacted] or the employee told us this and seemed to understand that it was not our fault and accepted our terms of returnAccording to two of my parts people, Mr [redacted] even told them that he should have come here and ordered the parts himself instead of sending his employeeWe did charge a restocking fee because we’re stuck with some obsolete parts that we can’t return, and others that we can return but we have to pay a restocking feeAccording to ***, he tried to call Mr [redacted] twice but his calls weren’t returnedI’ve worked with [redacted] over twenty years and believe him 100%He is always willing to solve a problem.If Mr [redacted] still has a Gift Card, he can return it and we will be glad to refund that amount to his credit card or write him a check

Mr [redacted] has more time to beat this issue than I do, so let's get to the point.This will revert to a situation where it's one person's recollection and opinion over another, and those are always hard or impossible to solveHere is my take on it: When we don't have a bike in front of us, we have to order the parts that the customer approvesIf we can't see the bike, we can only take his word for what he needsAll parts ordered and delivered were what he approvedWhen we deal with a professional motorcycle repair service, we give them a discount because we expect them to come in with knowledge about, and part numbers for, the things they needWe have several other accounts and have no problems with them.Mr [redacted] made a big deal about [redacted] not calling him and when I said he did, Mr [redacted] labeled this as a statementI trust [redacted] but know that proof always helps, so we checked ***'s [redacted] phone recordsI have attached them to prove that [redacted] did call Mr [redacted] two times, once on his cell phone and once on his business phoneIf Mr [redacted] didn't care enough to respond to ***'s calls and attempts to fix this, then denied getting the calls, what does this say about everything else in his statement?I don't know if the Revdex.com makes judgements on this type of situation, but if they do, I'm willing to accept their recommendationIf you say return the rest of his money, I will be glad to do it[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I, [redacted] sent no employee initially, it was I the owner that took the box of used parts to the sales counter I carried the box to be sure the order was correct First statement is a falsehood! There I was assisted by [redacted] who admitted after quite some time was working from the wrong parts book The actual remains of the destroyed transmission belt was in the box due it being an odd size I never saw the order, at first the total was extremely expensive, so I put the parts in the system on hold and met the next week with the Sales Manager to do he proper paper work to create a customer/dealer discount, which happened reducing the cost of initial order from app $to $At which time I placed the order After discovery of the wrong parts being shipped and owning an LCC that is involved in several lines of business and being involved at that time in a business transaction that I could excuse myself from I asked my chief mechanic to return the box of new parts along with the box I had initially carried to the sales desk His mane is [redacted] and he dealt with a [redacted] who claimed he had ordered the parts initially (only time I met [redacted] was when I went to the dealer to pick up the second delivery) In terms of inventorying at the store I matched with [redacted] the parts numbers I had collected after the first shipment arrived with those outstanding newly arrived All parts were in packaging or boxes, I was under the assumption that the packages were correct, since I was only dealing with part numbers Another statement was the return call from ***, I have waited now weeks and still have heard nothing As I stated earlier I felt nothing would happen after talking with [redacted] on his lunch break since he told me he would investigate once returning to the store, although I had to initiate my contact number since he had no idea of whom he was speaking since I identified myself initially as a disgruntle customer, no personal name or shop was given until I mentioned he could not investigate without knowing who was filing the complaint Please remember I lead sales for the Southwest Region for an global business consultancy with over offices worldwide, and retired from that firm after stellar years of service, where I was involved NEVER lost a customer I am willing to do whatever is needed to correct these falsehood sand what I believe to be toxic of my name and reputationincluding legal and media action All my career customer service has been the value pillar I insisted on from my staff as well as myself People forget or cover up, I am not accusing anyone of anything other than recollecting incorrectly and refuse to forfeit such a high fee for what was not my mistake This is not a financial issue as much as a personal affront to my integrity Again, I am open to a formal meeting or arbitration, but refuse to settle for this story since the business response actually begins with a falsehood concerning who actually made the initial visit of which my credit card was used and the signature is on record, easy enough to prove Lastly let me say that I have given professional advise to the owner as a courtesySomething that in my past corporate life was valued, sought after and not inexpensive In an honest attempt to assist with the reputation of this iconic brand that I have personally cherished owning currently Harleys personally by enhancing an American legend that I feel remains tarnished by such poor customer service Regards, [redacted] ***

Mr*** has more time to beat this issue than I do, so let's get to the pointThis will revert to a situation where it's one person's recollection and opinion over another, and those are always hard or impossible to solve.
Here is my take on it: When we don't have a bike in front of us, we have to order the parts that the customer approvesIf we can't see the bike, we can only take his word for what he needsAll parts ordered and delivered were what he approvedWhen we deal with a professional motorcycle repair service, we give them a discount because we expect them to come in with knowledge about, and part numbers for, the things they needWe have several other accounts and have no problems with themMr*** made a big deal about *** not calling him and when I said he did, Mr*** labeled this as a statementI trust *** but know that proof always helps, so we checked ***'s *** phone recordsI have attached them to prove that *** did call Mr*** two times, once on his cell phone and once on his business phoneIf Mr*** didn't care enough to respond to ***'s calls and attempts to fix this, then denied getting the calls, what does this say about everything else in his statement?
I don't know if the Revdex.com makes judgements on this type of situation, but if they do, I'm willing to accept their recommendationIf you say return the rest of his money, I will be glad to do it*** ***

I spoke to three people in the parts department about this issue. Because of this problem with Mr. [redacted] company, they are quite familiar with the situation.  All three told me the same story independently.This is what they told me:Mr. [redacted] sent his employee here to go over the parts...

selection with **. They went through the parts book and the employee OK’d all the parts ordered, saying they were the correct ones before they were ordered. Since we didn’t have the bike here, we had to depend on his knowledge to get the right parts. They said the employee may have had a box of parts, but he didn’t bring them into the store.These parts weren’t things we want to stock; some were on backorder, some were obsolete. We searched out other dealers’ old inventory to get some of them. My people spent a lot of time and effort tracking down the parts that Mr. [redacted]’s employee agreed were the correct parts. When they picked up the parts and took them back to their shop, they didn’t fit because the motorcycle they were working on had been modified to a dry clutch (belt drive) instead of the wet clutch (chain drive) that the bike came from the factory with. We weren’t told this when the parts were ordered, so there was no way we could know that the parts wouldn’t fit. When the parts were returned, Mr. [redacted] or the employee told us this and seemed to understand that it was not our fault and accepted our terms of return. According to two of my parts people, Mr. [redacted] even told them that he should have come here and ordered the parts himself instead of sending his employee. We did charge a restocking fee because we’re stuck with some obsolete parts that we can’t return, and others that we can return but we have to pay a restocking fee. According to [redacted], he tried to call Mr. [redacted] twice but his calls weren’t returned. I’ve worked with [redacted] over twenty years and believe him 100%. He is always willing to solve a problem.If Mr. [redacted] still has a Gift Card, he can return it and we will be glad to refund that amount to his credit card or write him a check.

I spoke to three people in the parts department about this issue. Because of this problem with Mr. [redacted] company, they are quite familiar with the situation.  All three told me the same story independently.

Helvetica; font-size: 12px;">This is what they told me:
Mr. [redacted] sent his employee here to go over the parts selection with **. They went through the parts book and the employee OK’d all the parts ordered, saying they were the correct ones before they were ordered. Since we didn’t have the bike here, we had to depend on his knowledge to get the right parts. They said the employee may have had a box of parts, but he didn’t bring them into the store.
These parts weren’t things we want to stock; some were on backorder, some were obsolete. We searched out other dealers’ old inventory to get some of them. My people spent a lot of time and effort tracking down the parts that Mr. [redacted]’s employee agreed were the correct parts. 
When they picked up the parts and took them back to their shop, they didn’t fit because the motorcycle they were working on had been modified to a dry clutch (belt drive) instead of the wet clutch (chain drive) that the bike came from the factory with. We weren’t told this when the parts were ordered, so there was no way we could know that the parts wouldn’t fit. When the parts were returned, Mr. [redacted] or the employee told us this and seemed to understand that it was not our fault and accepted our terms of return. According to two of my parts people, Mr. [redacted] even told them that he should have come here and ordered the parts himself instead of sending his employee. 
We did charge a restocking fee because we’re stuck with some obsolete parts that we can’t return, and others that we can return but we have to pay a restocking fee. 
According to [redacted], he tried to call Mr. [redacted] twice but his calls weren’t returned. I’ve worked with [redacted] over twenty years and believe him 100%. He is always willing to solve a problem.
If Mr. [redacted] still has a Gift Card, he can return it and we will be glad to refund that amount to his credit card or write him a check.

Mr. [redacted] has more time to beat this issue than I do, so let's get to the point.This will revert to a situation where it's one person's recollection and opinion over another, and those are always hard or impossible to solve. Here is my take on it:  When we don't have a bike in front of us, we have to order the parts that the customer approves. If we can't see the bike, we can only take his word for what he needs. All parts ordered and delivered were what he approved. When we deal with a professional motorcycle repair service, we give them a discount because we expect them to come in with knowledge about, and part numbers for, the things they need. We have several other accounts and have no problems with them.Mr. [redacted] made a big deal about [redacted] not calling him and when I said he did, Mr. [redacted] labeled this as a false statement. I trust [redacted] but know that proof always helps, so we checked [redacted]'s [redacted] phone records. I have attached them to prove that [redacted] did call Mr. [redacted] two times, once on his cell phone and once on his business phone. If Mr. [redacted] didn't care enough to respond to [redacted]'s calls and attempts to fix this, then denied getting the calls, what does this say about everything else in his statement?I don't know if the Revdex.com makes judgements on this type of situation, but if they do, I'm willing to accept their recommendation. If you say return the rest of his money, I will be glad to do it.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint I, [redacted] sent no employee initially, it was I the owner that took the box of used parts to the sales counter.  I carried the box to be sure the order was correct.  First statement is a falsehood!  There I was assisted by ** who admitted after quite some time was working from the wrong parts book.  The actual remains of the destroyed transmission belt was in the box due it being an odd size.  I never saw the order, at first the total was extremely expensive, so I put the parts in the system on hold and met the next week with the Sales Manager to do he proper paper work to create a customer/dealer discount, which happened reducing the cost of initial order from app.  $1550. to $1281. At which time I placed the order.  After discovery of the wrong parts being shipped and owning an LCC that is involved in several lines of business and being involved at that time in a business transaction that I could excuse myself from I asked my chief mechanic to return the box of new parts along with the box I had initially carried to the sales desk.   His mane is [redacted] and he dealt with a [redacted] who claimed he had ordered the parts initially (only time I met [redacted] was when I went to the dealer to pick up the second delivery).  In terms of inventorying at the store I matched with [redacted] the parts numbers I had collected  after the first shipment  arrived with those outstanding newly arrived.  All parts were in packaging or boxes, I was under the assumption that the packages were correct, since I was only dealing with part numbers.  Another false statement was the return call from [redacted], I have waited now 2 weeks and still have heard nothing.  As I stated earlier I felt nothing would happen after talking with [redacted] on his lunch break since he told me he would investigate once returning to the store, although I had to initiate my contact number since he had no idea of whom he was speaking since I identified myself initially as a disgruntle customer, no personal name or shop was given until I mentioned he could not investigate without knowing who was filing the complaint.  Please remember I lead sales for the Southwest Region for an global business consultancy with over 300 offices worldwide, and retired from that firm after 23 stellar years of service, where I was involved NEVER lost a customer.  I am willing to do whatever is needed to correct these falsehood sand what I believe to be toxic of my name and reputation. including legal and media action.  All my career customer service has been the value pillar I insisted on from my staff as well as myself.  People forget or cover up, I am not accusing anyone of anything other than recollecting incorrectly and refuse to forfeit such a high fee for what was not my mistake.  This is not a financial issue as much as a personal affront to my integrity..   Again, I am open to a formal meeting or arbitration, but refuse to  settle for this story since the business response actually begins  with  a falsehood.  concerning who actually made the initial visit of which my credit card was used and the signature is on record, easy enough to prove. Lastly let me say that I have given professional advise to the owner as a courtesy. Something that in my past corporate life was valued, sought after and not inexpensive.  In an honest attempt to assist with the reputation of this iconic brand that I have personally cherished owning currently 10 Harleys personally by enhancing an American legend that I feel remains tarnished by such poor customer service.

Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint 
I, [redacted] sent no employee initially, it was I the owner that took the box of used parts to the sales counter.  I carried the box to be sure the order was correct.  First statement is a falsehood!  There I was assisted by ** who admitted after quite some time was working from the wrong parts book.  The actual remains of the destroyed transmission belt was in the box due it being an odd size.  I never saw the order, at first the total was extremely expensive, so I put the parts in the system on hold and met the next week with the Sales Manager to do he proper paper work to create a customer/dealer discount, which happened reducing the cost of initial order from app.  $1550. to $1281. At which time I placed the order.  After discovery of the wrong parts being shipped and owning an LCC that is involved in several lines of business and being involved at that time in a business transaction that I could excuse myself from I asked my chief mechanic to return the box of new parts along with the box I had initially carried to the sales desk.   His mane is [redacted] and he dealt with a [redacted] who claimed he had ordered the parts initially (only time I met [redacted] was when I went to the dealer to pick up the second delivery).  In terms of inventorying at the store I matched with [redacted] the parts numbers I had collected  after the first shipment  arrived with those outstanding newly arrived.  All parts were in packaging or boxes, I was under the assumption that the packages were correct, since I was only dealing with part numbers.  Another false statement was the return call from [redacted], I have waited now 2 weeks and still have heard nothing.  As I stated earlier I felt nothing would happen after talking with [redacted] on his lunch break since he told me he would investigate once returning to the store, although I had to initiate my contact number since he had no idea of whom he was speaking since I identified myself initially as a disgruntle customer, no personal name or shop was given until I mentioned he could not investigate without knowing who was filing the complaint.  Please remember I lead sales for the Southwest Region for an global business consultancy with over 300 offices worldwide, and retired from that firm after 23 stellar years of service, where I was involved NEVER lost a customer.  I am willing to do whatever is needed to correct these falsehood sand what I believe to be toxic of my name and reputation. including legal and media action.  All my career customer service has been the value pillar I insisted on from my staff as well as myself.  People forget or cover up, I am not accusing anyone of anything other than recollecting incorrectly and refuse to forfeit such a high fee for what was not my mistake.  This is not a financial issue as much as a personal affront to my integrity..   Again, I am open to a formal meeting or arbitration, but refuse to  settle for this story since the business response actually begins  with  a falsehood.  concerning who actually made the initial visit of which my credit card was used and the signature is on record, easy enough to prove.
 
Lastly let me say that I have given professional advise to the owner as a courtesy. Something that in my past corporate life was valued, sought after and not inexpensive.  In an honest attempt to assist with the reputation of this iconic brand that I have personally cherished owning currently 10 Harleys personally by enhancing an American legend that I feel remains tarnished by such poor customer service.
Regards,
[redacted]