The response from Allstate greatly understated the number of issues and the lack of responsibility Allstate assumed for those issuesEach time Mike but the blame on our builderThe problems were not due to the builderThe problems were due to Allstate sending the appliances in defective conditionI do not believe any of the original appliances came in boxesThe refrigerator was missing parts, the seals were dirty and old lookingThe dishwasher was damaged and actually rusted!! When it was replaced & the installers seemed unable to install properly Allstate blamed the contractorThe gas cook top-Allstate claimed the contractor spec'd in wrong parts for the cook top and as such, it could not be installedAfter getting nowhere with Allstate, the contractor then got qualified installers who installed the cook top without issueThe warming drawers that were ordered - seem to have not actually been ordered by Allstate after we placed our order with them(our guess - no proof to back this statement) Later, we were told we could not get the ones we orderedInstead we had to go with a different typeWhen those came in - they were not the panel ready ones we requestedWe were constantly told things were happening when they were notThe final straw mentioned above - the wine fridgeYes we requested a new one - this unit - as well as many of the others - appeared to have been "B" grade models - the "scratched & dented" ones you can buy at deep discountsWe paid FULL price for new models which we do not believe we receivedYes we asked for a replacementWe needed it quickly as the house was going on the market and photos were being taken for the real estate listingAllstate could not give us an ETAMore than a month went by and all we heard from Mike was that the wine fridge was "on a train"After more than one month I told him to forget it - we had fixed the shelves and just wanted to be done dealing with them
ALLSTATE APPLIANCE DELIVERED THE HOOD THAT WAS ORDERED BY THE DESIGNERTHE CONTRACTOR AND DESIGNER INSTALLED THE HOOD AND SILLICONED THE HOOD TO THE TILE BACKSPLASHWE HAVE NO PROBLEMS CHANGING THE HOOD FOR THEM HOWEVER THEY NOW WANT US TO BE RESPONSIBLE FOR THE TILE BACKSPLASHINSTALLING THE HOOD THE WAY THEY DID ALSO CANCELS THE WARRANTY BECAUSE THE HOOD CAN NEVER BE TAKEN DOWN FOR SERVICEWE HAVE NO PROBLEM EXCHANGING THE HOOD, EVEN THOUGH THE GOT THE EXACT MODEL THEY ORDERED, WE JUST DON'T UNDERSTAND WHY WE SHOULD BE RESPONSIBLE FOR AN INSTALL WE DIDN'T DO ESPECIALLY SINCE IT WAS DONE IMPROPERLYTHANK YOU RON G [redacted]
Mr [redacted] purchased a refrigerator on October 5, The Square receipt (see attached) clearly states "Be sure to inspect said items upon delivery for any damage during shipment before accepting If the shipment happens to show signs of damage, be sure to refuse it!! It will be returned back to us and we will send you another one or credit back your account." The delivery was made on November 9, Both the delivery receipt and the bill of lading were signed by Mr [redacted] indicating the items were received in good condition (attached)Mr [redacted] waited until December 14, to contact us to indicate any problemsMr [redacted] was told, in writing, to inspect the item prior to accepting it All paperwork indicates it was accepted in good condition Then, a month later, we were contacted regarding damage We cannot be held responsible for the damage to the refrigerator as it was signed for and accepted We will, however, be happy to provide new drawers if Mr [redacted] would like them
Several items that MrA [redacted] ordered were, unfortunately, on back-order by the manufacturer We delivered the items we were able to get, and assured MrA [redacted] that as soon as we received the back-ordered items from the manufacturer, we would get them to him as soon as possible Neither Allstate Appliances, nor any other appliance company, for that matter, has any control over back-ordered items We are all at the mercy of the manufacturer We repeatedly tried to explain this to MrA***, but this made no difference There was only one available cooktop of the kind he ordered in the entire country, located in Las Vegas, NV Allstate Appliances, at our own expense, paid one of our drivers to make a special trip to Las Vegas to pick up that cooktop, bring it back to Phoenix, and deliver it to MrA***This cooktop would normally sell at $5,500.00, but as a gesture of good will, we discounted the price to $4,The cooktop was brand new, never used, and never installed It had to be removed from the box in order to fit into the driver's car He did wrap the cooktop in Nutribon protective wrapping so that no damage would occur while in transit to MrA***'s residence It is possible that the manual may have been left in the box If that's the case, a manual can be downloaded directly from the manufacturer's website As for the other items remaining on MrA***'s order, there was nothing left for us to do but wait to receive them During this process, MrA [redacted] continued to call multiple times a day to harass us about the back-ordered items At one point, he event barged into a closed door conference call meeting to harass our general manager, Michael S [redacted] He happened to be on a conference call with BSH, the manufacturer of the back-ordered items in question It was learned that the reason for the back-order was a fire in the factory that produced the glass for the cooktops MrA [redacted] was belligerent and refused to leave the office It became clear that none of the efforts we had made so far or any we could make in the future would satisfy MrA***, and we are no longer willing to contend with MrA***'s behavior We have refunded the money for the remaining items Our BSH rep, Ric C [redacted] , can provide a letter attesting to the fact that the cooktop we delivered to MrA [redacted] was brand new, in the box, and that the other items were, indeed, back-ordered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] was told that two (2) induction ranges were shipped by [redacted] to Allstate in errorAllstate offered to discount a new one to us and never mentioned that we would be getting a floor model or demo unit The sales invoice said "Closeout" but never reflected a used or demo status We never knew the range was being delivered until minutes before it arrived It had no carton, was wrapped in plastic, had the toe kick missing and food on the handle The delivery men were certainly not gentle and we were immediately able to see scratches on the sides of the range that were exposed Contrary to [redacted] statement that [redacted] was our sales person, it was [redacted] In fact we called [redacted] times over days and none of our calls were returned so I went to the showroom and it was then that I first met [redacted] and *** They were cordial, apologetic for [redacted] 's failure to return our phone calls and I thought they were helpful When the range was delivered, I signed a receipt for one item delivered but it made no mention of the item's condition as you can see for yourself on the receipt.The big lie being spoken by [redacted] is that I told [redacted] and [redacted] that our granite contractor tried to lift the range by the handle Where and when did I say that? No where and at no time Shame on [redacted] for lying How do they account for the food on the handle, scratches on the sides of the range, the top and the handle? Why was the toe kick missing Where was the carton? Why wasn't the glass oven door removed before delivery [redacted] states that the glass oven door is to be removed prior to delivery Why wasn't this done? Allstate is a disreputable organization with untruthful employees Even if we cannot resolve our complaint, we need to let other people know of their deceit We bought and paid for new range but received a floor model in poor condition Simply give us a new range and this will satisfy us Regards, [redacted] ***
In her complaint, MrsR [redacted] states that this has been a lengthy ordeal We completely agree! Allstate Appliances has been to the R [redacted] residence no less than times in an effort to complete the installation of her appliances Each trip has resulted in frustration for both the homeowner and Allstate Appliances We have documented each trip to the residence and what was completed, and what had to be left for another time due to the lack of preparation for the installation on the part of her builder, [redacted] *** The documentation has been provided here On this one project alone, we have dealt with four different superintendents Consequently, there has been a lack of communication that has proved an additional burden in the completion of this job.ALL of the appliances MrsR [redacted] purchased were delivered to her Some of the appliances were delivered to her previous address in and sat in her garage waiting for the new construction to be finished When the builder was finally ready, the [redacted] superintendent brought the appliances over to the new site Attached is a document that shows all of the appliances that were at the home when Allstate Appliances sales manager Mike S [redacted] walked the site with the [redacted] superintendent Noted were the products that were brought to the home from MrsR***’s garage, as well as product that was delivered to the new home by Allstate Appliances On the list of appliances that was noted as present at the jobsite was the warming drawer This document was created as Mike S [redacted] and the [redacted] superintendent walked the site and was signed by the superintendent What happened to the appliances after that is unknown, but it certainly is not the responsibility of Allstate Appliances The builder is responsible for the safeguarding of the items that were delivered by us The installations were incomplete due to the lack of the necessary preparations on the part of the builder For example, the dual fuel range could not be installed because the builder failed to provide the 220v electrical that is required We have sent our field supervisor to the home on numerous occasions to inspect the installation of the appliances The appliances were installed appropriately given the parameters we had to work withAppliances are standard sizes that fill the existing spaces built by the builder They have specific electrical requirements It is our job to deliver the appliances and install them in the spaces provided and to the electrical provided It is the responsibility of the builder to make sure that those spaces are what the homeowner requested We have done all the installations we can do at this point and they have been done correctly according to manufacturers’ guidelines.Considering the amount of man hours already wasted in an effort to complete this job due to the incompetence of the builder, we too wish to resolve these issues as soon as possible Our sales manager, Mike S [redacted] , has repeatedly walked the jobsite with the various superintendents to clearly define what has been done, what needs to be done, and what the requirements are necessary to complete the installationsWe are certainly willing to go to the residence one last time to install the remaining appliances as long as the necessary preparations have been made by the builder, including the correct structural and electrical requirements At that time, our field supervisor will re-check the installation of the appliances to make sure they are done properly If there are any service issues that need to be addressed, we would be happy, once again, to assist in providing the contact information for the appropriate service agents
Allstate is flat out lying The wine cooler specifications are correct but they sent a wine older that was left hinged The refrigerator did not have a crease, it had a large gash in the right back seam It was sold to us as a close out item, never mentioned it was damaged Allstate did nothing at their expense It has been a nightmare We were required to pay up for the new refrigerator, they lie But, as our only recourse through this process, we are disputing the charge through American Express Allstate also forgot to mention the ice maker specifications and model number do not match the model that was sent to us This company is the worst experience we have ever encountered This matter is not settled I am personally taking the time to get the parts we need In fact, I tracked down the connection kit through Milestone and picked it up yesterday I worked with Jerry at the National Distributor company and he has found the missing panel kit It was shipped yesterday Allstate has done nothing to assist is I am working with Diandra M [redacted] at [redacted] to receive our missing parts She is waiting for approval to have them shipped Allstate has made no attempt to correct the [redacted] ice maker I reject their response due to the inaccuracy of the facts
Mrs [redacted] signed for the refrigerator without opening it for inspection This is why we specifically spell out, in writing, that the homeowner should inspect the unit BEFORE signing for it Damage to products during shipping does sometimes occur, often times without any outward signs of damage to the outside of the box That is why inspection by the homeowner is critical Mr [redacted] was told repeatedly by the sales person to inspect the refrigerator before signing for it, and it that policy is clearly written on the sales receiptFurthermore, why would Mr [redacted] install a damaged refrigerator? The fact that he waited weeks to report the issue, signed for the unit sight unseen, and then installed the unit leads us to believe that Mr [redacted] is circling back to us after having been denied compensation from the shipping company Regardless of the circumstances, it is ridiculous to expect Allstate Appliances to bear any responsibility in this situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedBut will never do business with them again Regards, [redacted]
This is blatant misuse of the truth in regards to Allstate Appliance and their staff. It is unfortunate that I had to take this issue to this extreme, but they left me with no other options! This is the 2nd full set of appliances that I have purchased from them in the last 4 months and you would think they would have wanted to make a repeat customer happy knowing we have another home to purchase a whole set of appliances for in 2 weeks. I always like to do business with local companies when possible and find it terribly unfortunate how this issue was handled. I have attached the invoice from when the driver dropped the (2) Summit refrigerator drawers. I have highlighted the drivers signature on the bottom of the invoice as wells as his notes saying there was a noted dent in the door of one of the units. Second set of drawers were delivered undamaged and no problem there. Allstate Appliances has never called me in regards to my refund,nor did I ever made any physical threats to anyone, especially not to our six foot three, 250 pound salesman! Very disappointing they would fabricate such a outlandish statement! They have our credit card info and told me they would not refund!!!! After looking on line at many other bad reviews and no calls back I contacted my credit card company for resolution.
It’s always desirable for a job to go smoothly and without problems, but unfortunately, this is not always the case When problems do arise, Allstate Appliances does try to rectify each one, as we did in this case:•Appliances were ordered and brought in to accommodate an install date that was delayed by the builder, [redacted] Homes These issues included incorrect counter tops, incorrect dishwasher opening, and incorrectly sized beverage center panels Since the installation needed to be delayed by several months, Allstate Appliances agreed to store the appliances in our warehouse until these issues could be resolved and the appliances could be installed.•The dishwasher arrived damaged Allstate Appliances replaced the dishwasher.•The oven had the incorrect door swing Allstate Appliances left the oven in the residence for her to use and ordered a new replacement oven with the correct door swing.Allstate Appliances also tried to rectify the issue of the broken shelves in the wine refrigerator Although the wine refrigerator was new, from the manufacturer, the shelves had been brokenNew shelves were ordered The day we went to the residence to replace the shelves, our installers were turned away by the homeowner’s mother, Mrs*** They were told that they were not to fix the unit but to order a new one (see attached) A new unit was ordered Due to manufacturer backorder, the unit did take several weeks to arrive When our installers brought the new unit to the residence, it was refused because Mrs [redacted] said they replaced the shelves themselves and did not need the new unit This unit was brought in for the customer at the customer’s request Since it was refused, a restocking fee was deducted from the discount provided to the homeowner This is industry standard, and is noted on each invoice (see attached) This transaction was performed under [redacted] Homes and was discussed with Nate S [redacted] , General Contractor with [redacted] Homes
EVEN HERE THEY DARE TO LIE!!!! I have signed paperwork from the delivery person that this is a open box with no registration paperwork, if needed I can provide it for you hereWhen you purchase an item for $you want the item to be in box when delivered with all ORIGINAL paperwork included so that we can register the product online, and not be asked to download the manual online if neededI would never have purchased from Allstate if I knew this would happenIf Allstate had ordered all my appliance at time of purchase this would never occur, Garon (sales person) told us at time of purchase EVERYTHING will be delivered on time cause we paid days in advanceNo WORRIES he told usAgain Allstate are lying to cover them self about me going to their office when they had a closed door meetingMike S [redacted] sad in his office when I arrived and he had the WORST attitude when he saw me, cause he was out of answers and had no idea when stuff would deliverAnd if Allstate think that a new home owner that just moved in with toddlers in their new home with no appliance who calls the retail office to get answers on ETA when the appliance will arrive, and there is absolutely NO answer or idea from Allstate, if they think that is a harassment and not a worried customer who need to be taken care of, and not be kicked out of the office, I really feel sorry for this business.Unfortunately Allstate appliance is lying again, and is trying to cover them self SHAME ON YOU!!!!!
As previously stated, we will refund the money for the back ordered refrigerator. Additionally, after reviewing the file, it was discovered that there was a note made on the delivery ticket regarding the dent on the refrigerator drawer door. This was an oversight on our part for which we apologize. We have contacted the Summit Appliance Company and are sending documentation to Summit so that we can get the new part. We will contact Mrs*** as soon as it arrives, and will send a technician to her home to install it. We sincerely apologize for the oversight and hope this will completely resolve the issue
Tell us why here...DrB*** called Allstate Appliances to purchase a *** * *** washer and dryer. Her salesman, Scott C***, took her information and filled out the quote. He emailed the quote along with a PDF of the product specifications, which give all the information about
the dryer including the dryer configuration. DrB*** then called back after having approved the order and paid with her credit card. As we do not carry these items in stock, the set was ordered for her from the manufacturer and delivered to her residence. She refused the dryer at that time, saying that she wanted a top loading dryer. At NO time prior to the placing of the order did she indicate she wanted a top loading dryerShe ONLY indicated that she wanted the F&P brandIt would have been impossible to get a top loading dryer as *** * *** has not made that model in many yearsIn fact, there are no top loading dryers currently available at all from any manufacturerThe order and the specs that were sent to her were for the current model, a front loading dryerBecause it was a special order item which was approved by the customer, we cannot accept a return without a restocking fee. DrB***’ dryer is still in our warehouse. We would be happy to deliver it to her should she change her mind
They have yet to refund the purchase amountThe tactics with this company is stall, delay and deflectOn May 3rd they assured me they would call me back with a resoluation the following dayThat was two weeks ago
When delivering and installing appliances in a customer's home, every effort is taken to protect the flooring, cabinetry, and surrounding areas from damage. At the end of the installation, the homeowner is asked to inspect the appliance and the work that was done. It is the customer's responsibility to inspect carefully so that any problems can be addressed promptly. It is impossible to ascertain the cause of damage found after we have left the property and after the homeowner's inspection. It is particularly impossible in this case with an older linoleum floor. It was Mr***' responsibility to inspect the work. He did so, and signed the delivery ticket indicating no damageA full week after installation, AFTER having inspected the work and AFTER signing off that all was satisfactory, he called asking for money for damage to his floor that he claimed we caused. He was told no at that time, and every time thereafter, because we have a signed document stating that he inspected and accepted the work that was done. We can play the he-said, he-said game, but the fact remains that we have Mr***' signature on the delivery document directly under the comment "no damage." We cannot be held responsible for damage discovered after the homeowner's inspection and acceptance of the work performed.Allstate Appliances takes these measures to ensure that the work is satisfactory to the homeowner at the time that it is performed. We strive for customer satisfaction each and every time, and that's why we are strict about having the customer inspect the work and sign off while we are present. It is unfair and unrealistic to expect us to address issues that appear a week after the fact
I noticed the scratch hours after the install and sent a picture text to the delivery man and called the salesman. They informed me that they would take care of it. I didn't hear anything from management so I then started my month's of calls to the owner/manager, Scott C***He agreed to pay for the repair and never followed through. I talked to him several times and he said he was sorry and couldn't believe the office had not sent out a check. Time continued to go on and on and he still has not followed through on his promise to me to pay the $150.00. To think I gave them my business from out of town and even the owner hasn't followed through. Shameful !!
The response from Allstate greatly understated the number of issues and the lack of responsibility Allstate assumed for those issuesEach time Mike but the blame on our builderThe problems were not due to the builderThe problems were due to Allstate sending the appliances in defective conditionI do not believe any of the original appliances came in boxesThe refrigerator was missing parts, the seals were dirty and old lookingThe dishwasher was damaged and actually rusted!! When it was replaced & the installers seemed unable to install properly Allstate blamed the contractorThe gas cook top-Allstate claimed the contractor spec'd in wrong parts for the cook top and as such, it could not be installedAfter getting nowhere with Allstate, the contractor then got qualified installers who installed the cook top without issueThe warming drawers that were ordered - seem to have not actually been ordered by Allstate after we placed our order with them(our guess - no proof to back this statement) Later, we were told we could not get the ones we orderedInstead we had to go with a different typeWhen those came in - they were not the panel ready ones we requestedWe were constantly told things were happening when they were notThe final straw mentioned above - the wine fridgeYes we requested a new one - this unit - as well as many of the others - appeared to have been "B" grade models - the "scratched & dented" ones you can buy at deep discountsWe paid FULL price for new models which we do not believe we receivedYes we asked for a replacementWe needed it quickly as the house was going on the market and photos were being taken for the real estate listingAllstate could not give us an ETAMore than a month went by and all we heard from Mike was that the wine fridge was "on a train"After more than one month I told him to forget it - we had fixed the shelves and just wanted to be done dealing with them
The trim piece for Dr [redacted] s refrigerator has been replaced We do apologize for the delay in getting this matter resolved
ALLSTATE APPLIANCE DELIVERED THE HOOD THAT WAS ORDERED BY THE DESIGNERTHE CONTRACTOR AND DESIGNER INSTALLED THE HOOD AND SILLICONED THE HOOD TO THE TILE BACKSPLASHWE HAVE NO PROBLEMS CHANGING THE HOOD FOR THEM HOWEVER THEY NOW WANT US TO BE RESPONSIBLE FOR THE TILE BACKSPLASHINSTALLING THE HOOD THE WAY THEY DID ALSO CANCELS THE WARRANTY BECAUSE THE HOOD CAN NEVER BE TAKEN DOWN FOR SERVICEWE HAVE NO PROBLEM EXCHANGING THE HOOD, EVEN THOUGH THE GOT THE EXACT MODEL THEY ORDERED, WE JUST DON'T UNDERSTAND WHY WE SHOULD BE RESPONSIBLE FOR AN INSTALL WE DIDN'T DO ESPECIALLY SINCE IT WAS DONE IMPROPERLYTHANK YOU RON G [redacted]
Mr [redacted] purchased a refrigerator on October 5, The Square receipt (see attached) clearly states "Be sure to inspect said items upon delivery for any damage during shipment before accepting If the shipment happens to show signs of damage, be sure to refuse it!! It will be returned back to us and we will send you another one or credit back your account." The delivery was made on November 9, Both the delivery receipt and the bill of lading were signed by Mr [redacted] indicating the items were received in good condition (attached)Mr [redacted] waited until December 14, to contact us to indicate any problemsMr [redacted] was told, in writing, to inspect the item prior to accepting it All paperwork indicates it was accepted in good condition Then, a month later, we were contacted regarding damage We cannot be held responsible for the damage to the refrigerator as it was signed for and accepted We will, however, be happy to provide new drawers if Mr [redacted] would like them
Attached, please find the second response from Allstate Appliances regarding the [redacted] complaint
Please see the attached letter for our detailed response to the C [redacted] complaint
Several items that MrA [redacted] ordered were, unfortunately, on back-order by the manufacturer We delivered the items we were able to get, and assured MrA [redacted] that as soon as we received the back-ordered items from the manufacturer, we would get them to him as soon as possible Neither Allstate Appliances, nor any other appliance company, for that matter, has any control over back-ordered items We are all at the mercy of the manufacturer We repeatedly tried to explain this to MrA***, but this made no difference There was only one available cooktop of the kind he ordered in the entire country, located in Las Vegas, NV Allstate Appliances, at our own expense, paid one of our drivers to make a special trip to Las Vegas to pick up that cooktop, bring it back to Phoenix, and deliver it to MrA***This cooktop would normally sell at $5,500.00, but as a gesture of good will, we discounted the price to $4,The cooktop was brand new, never used, and never installed It had to be removed from the box in order to fit into the driver's car He did wrap the cooktop in Nutribon protective wrapping so that no damage would occur while in transit to MrA***'s residence It is possible that the manual may have been left in the box If that's the case, a manual can be downloaded directly from the manufacturer's website As for the other items remaining on MrA***'s order, there was nothing left for us to do but wait to receive them During this process, MrA [redacted] continued to call multiple times a day to harass us about the back-ordered items At one point, he event barged into a closed door conference call meeting to harass our general manager, Michael S [redacted] He happened to be on a conference call with BSH, the manufacturer of the back-ordered items in question It was learned that the reason for the back-order was a fire in the factory that produced the glass for the cooktops MrA [redacted] was belligerent and refused to leave the office It became clear that none of the efforts we had made so far or any we could make in the future would satisfy MrA***, and we are no longer willing to contend with MrA***'s behavior We have refunded the money for the remaining items Our BSH rep, Ric C [redacted] , can provide a letter attesting to the fact that the cooktop we delivered to MrA [redacted] was brand new, in the box, and that the other items were, indeed, back-ordered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] was told that two (2) induction ranges were shipped by [redacted] to Allstate in errorAllstate offered to discount a new one to us and never mentioned that we would be getting a floor model or demo unit The sales invoice said "Closeout" but never reflected a used or demo status We never knew the range was being delivered until minutes before it arrived It had no carton, was wrapped in plastic, had the toe kick missing and food on the handle The delivery men were certainly not gentle and we were immediately able to see scratches on the sides of the range that were exposed Contrary to [redacted] statement that [redacted] was our sales person, it was [redacted] In fact we called [redacted] times over days and none of our calls were returned so I went to the showroom and it was then that I first met [redacted] and *** They were cordial, apologetic for [redacted] 's failure to return our phone calls and I thought they were helpful When the range was delivered, I signed a receipt for one item delivered but it made no mention of the item's condition as you can see for yourself on the receipt.The big lie being spoken by [redacted] is that I told [redacted] and [redacted] that our granite contractor tried to lift the range by the handle Where and when did I say that? No where and at no time Shame on [redacted] for lying How do they account for the food on the handle, scratches on the sides of the range, the top and the handle? Why was the toe kick missing Where was the carton? Why wasn't the glass oven door removed before delivery [redacted] states that the glass oven door is to be removed prior to delivery Why wasn't this done? Allstate is a disreputable organization with untruthful employees Even if we cannot resolve our complaint, we need to let other people know of their deceit We bought and paid for new range but received a floor model in poor condition Simply give us a new range and this will satisfy us Regards, [redacted] ***
In her complaint, MrsR [redacted] states that this has been a lengthy ordeal We completely agree! Allstate Appliances has been to the R [redacted] residence no less than times in an effort to complete the installation of her appliances Each trip has resulted in frustration for both the homeowner and Allstate Appliances We have documented each trip to the residence and what was completed, and what had to be left for another time due to the lack of preparation for the installation on the part of her builder, [redacted] *** The documentation has been provided here On this one project alone, we have dealt with four different superintendents Consequently, there has been a lack of communication that has proved an additional burden in the completion of this job.ALL of the appliances MrsR [redacted] purchased were delivered to her Some of the appliances were delivered to her previous address in and sat in her garage waiting for the new construction to be finished When the builder was finally ready, the [redacted] superintendent brought the appliances over to the new site Attached is a document that shows all of the appliances that were at the home when Allstate Appliances sales manager Mike S [redacted] walked the site with the [redacted] superintendent Noted were the products that were brought to the home from MrsR***’s garage, as well as product that was delivered to the new home by Allstate Appliances On the list of appliances that was noted as present at the jobsite was the warming drawer This document was created as Mike S [redacted] and the [redacted] superintendent walked the site and was signed by the superintendent What happened to the appliances after that is unknown, but it certainly is not the responsibility of Allstate Appliances The builder is responsible for the safeguarding of the items that were delivered by us The installations were incomplete due to the lack of the necessary preparations on the part of the builder For example, the dual fuel range could not be installed because the builder failed to provide the 220v electrical that is required We have sent our field supervisor to the home on numerous occasions to inspect the installation of the appliances The appliances were installed appropriately given the parameters we had to work withAppliances are standard sizes that fill the existing spaces built by the builder They have specific electrical requirements It is our job to deliver the appliances and install them in the spaces provided and to the electrical provided It is the responsibility of the builder to make sure that those spaces are what the homeowner requested We have done all the installations we can do at this point and they have been done correctly according to manufacturers’ guidelines.Considering the amount of man hours already wasted in an effort to complete this job due to the incompetence of the builder, we too wish to resolve these issues as soon as possible Our sales manager, Mike S [redacted] , has repeatedly walked the jobsite with the various superintendents to clearly define what has been done, what needs to be done, and what the requirements are necessary to complete the installationsWe are certainly willing to go to the residence one last time to install the remaining appliances as long as the necessary preparations have been made by the builder, including the correct structural and electrical requirements At that time, our field supervisor will re-check the installation of the appliances to make sure they are done properly If there are any service issues that need to be addressed, we would be happy, once again, to assist in providing the contact information for the appropriate service agents
Allstate is flat out lying The wine cooler specifications are correct but they sent a wine older that was left hinged The refrigerator did not have a crease, it had a large gash in the right back seam It was sold to us as a close out item, never mentioned it was damaged Allstate did nothing at their expense It has been a nightmare We were required to pay up for the new refrigerator, they lie But, as our only recourse through this process, we are disputing the charge through American Express Allstate also forgot to mention the ice maker specifications and model number do not match the model that was sent to us This company is the worst experience we have ever encountered This matter is not settled I am personally taking the time to get the parts we need In fact, I tracked down the connection kit through Milestone and picked it up yesterday I worked with Jerry at the National Distributor company and he has found the missing panel kit It was shipped yesterday Allstate has done nothing to assist is I am working with Diandra M [redacted] at [redacted] to receive our missing parts She is waiting for approval to have them shipped Allstate has made no attempt to correct the [redacted] ice maker I reject their response due to the inaccuracy of the facts
Mrs [redacted] signed for the refrigerator without opening it for inspection This is why we specifically spell out, in writing, that the homeowner should inspect the unit BEFORE signing for it Damage to products during shipping does sometimes occur, often times without any outward signs of damage to the outside of the box That is why inspection by the homeowner is critical Mr [redacted] was told repeatedly by the sales person to inspect the refrigerator before signing for it, and it that policy is clearly written on the sales receiptFurthermore, why would Mr [redacted] install a damaged refrigerator? The fact that he waited weeks to report the issue, signed for the unit sight unseen, and then installed the unit leads us to believe that Mr [redacted] is circling back to us after having been denied compensation from the shipping company Regardless of the circumstances, it is ridiculous to expect Allstate Appliances to bear any responsibility in this situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedBut will never do business with them again Regards, [redacted]
This is blatant misuse of the truth in regards to Allstate Appliance and their staff. It is unfortunate that I had to take this issue to this extreme, but they left me with no other options! This is the 2nd full set of appliances that I have purchased from them in the last 4 months and you would think they would have wanted to make a repeat customer happy knowing we have another home to purchase a whole set of appliances for in 2 weeks. I always like to do business with local companies when possible and find it terribly unfortunate how this issue was handled. I have attached the invoice from when the driver dropped the (2) Summit refrigerator drawers. I have highlighted the drivers signature on the bottom of the invoice as wells as his notes saying there was a noted dent in the door of one of the units. Second set of drawers were delivered undamaged and no problem there. Allstate Appliances has never called me in regards to my refund,nor did I ever made any physical threats to anyone, especially not to our six foot three, 250 pound salesman! Very disappointing they would fabricate such a outlandish statement! They have our credit card info and told me they would not refund!!!! After looking on line at many other bad reviews and no calls back I contacted my credit card company for resolution.
It’s always desirable for a job to go smoothly and without problems, but unfortunately, this is not always the case When problems do arise, Allstate Appliances does try to rectify each one, as we did in this case:•Appliances were ordered and brought in to accommodate an install date that was delayed by the builder, [redacted] Homes These issues included incorrect counter tops, incorrect dishwasher opening, and incorrectly sized beverage center panels Since the installation needed to be delayed by several months, Allstate Appliances agreed to store the appliances in our warehouse until these issues could be resolved and the appliances could be installed.•The dishwasher arrived damaged Allstate Appliances replaced the dishwasher.•The oven had the incorrect door swing Allstate Appliances left the oven in the residence for her to use and ordered a new replacement oven with the correct door swing.Allstate Appliances also tried to rectify the issue of the broken shelves in the wine refrigerator Although the wine refrigerator was new, from the manufacturer, the shelves had been brokenNew shelves were ordered The day we went to the residence to replace the shelves, our installers were turned away by the homeowner’s mother, Mrs*** They were told that they were not to fix the unit but to order a new one (see attached) A new unit was ordered Due to manufacturer backorder, the unit did take several weeks to arrive When our installers brought the new unit to the residence, it was refused because Mrs [redacted] said they replaced the shelves themselves and did not need the new unit This unit was brought in for the customer at the customer’s request Since it was refused, a restocking fee was deducted from the discount provided to the homeowner This is industry standard, and is noted on each invoice (see attached) This transaction was performed under [redacted] Homes and was discussed with Nate S [redacted] , General Contractor with [redacted] Homes
EVEN HERE THEY DARE TO LIE!!!! I have signed paperwork from the delivery person that this is a open box with no registration paperwork, if needed I can provide it for you hereWhen you purchase an item for $you want the item to be in box when delivered with all ORIGINAL paperwork included so that we can register the product online, and not be asked to download the manual online if neededI would never have purchased from Allstate if I knew this would happenIf Allstate had ordered all my appliance at time of purchase this would never occur, Garon (sales person) told us at time of purchase EVERYTHING will be delivered on time cause we paid days in advanceNo WORRIES he told usAgain Allstate are lying to cover them self about me going to their office when they had a closed door meetingMike S [redacted] sad in his office when I arrived and he had the WORST attitude when he saw me, cause he was out of answers and had no idea when stuff would deliverAnd if Allstate think that a new home owner that just moved in with toddlers in their new home with no appliance who calls the retail office to get answers on ETA when the appliance will arrive, and there is absolutely NO answer or idea from Allstate, if they think that is a harassment and not a worried customer who need to be taken care of, and not be kicked out of the office, I really feel sorry for this business.Unfortunately Allstate appliance is lying again, and is trying to cover them self SHAME ON YOU!!!!!
As previously stated, we will refund the money for the back ordered refrigerator. Additionally, after reviewing the file, it was discovered that there was a note made on the delivery ticket regarding the dent on the refrigerator drawer door. This was an oversight on our part for which we apologize. We have contacted the Summit Appliance Company and are sending documentation to Summit so that we can get the new part. We will contact Mrs*** as soon as it arrives, and will send a technician to her home to install it. We sincerely apologize for the oversight and hope this will completely resolve the issue
Tell us why here...DrB*** called Allstate Appliances to purchase a *** * *** washer and dryer. Her salesman, Scott C***, took her information and filled out the quote. He emailed the quote along with a PDF of the product specifications, which give all the information about
the dryer including the dryer configuration. DrB*** then called back after having approved the order and paid with her credit card. As we do not carry these items in stock, the set was ordered for her from the manufacturer and delivered to her residence. She refused the dryer at that time, saying that she wanted a top loading dryer. At NO time prior to the placing of the order did she indicate she wanted a top loading dryerShe ONLY indicated that she wanted the F&P brandIt would have been impossible to get a top loading dryer as *** * *** has not made that model in many yearsIn fact, there are no top loading dryers currently available at all from any manufacturerThe order and the specs that were sent to her were for the current model, a front loading dryerBecause it was a special order item which was approved by the customer, we cannot accept a return without a restocking fee. DrB***’ dryer is still in our warehouse. We would be happy to deliver it to her should she change her mind
They have yet to refund the purchase amountThe tactics with this company is stall, delay and deflectOn May 3rd they assured me they would call me back with a resoluation the following dayThat was two weeks ago
When delivering and installing appliances in a customer's home, every effort is taken to protect the flooring, cabinetry, and surrounding areas from damage. At the end of the installation, the homeowner is asked to inspect the appliance and the work that was done. It is the customer's responsibility to inspect carefully so that any problems can be addressed promptly. It is impossible to ascertain the cause of damage found after we have left the property and after the homeowner's inspection. It is particularly impossible in this case with an older linoleum floor. It was Mr***' responsibility to inspect the work. He did so, and signed the delivery ticket indicating no damageA full week after installation, AFTER having inspected the work and AFTER signing off that all was satisfactory, he called asking for money for damage to his floor that he claimed we caused. He was told no at that time, and every time thereafter, because we have a signed document stating that he inspected and accepted the work that was done. We can play the he-said, he-said game, but the fact remains that we have Mr***' signature on the delivery document directly under the comment "no damage." We cannot be held responsible for damage discovered after the homeowner's inspection and acceptance of the work performed.Allstate Appliances takes these measures to ensure that the work is satisfactory to the homeowner at the time that it is performed. We strive for customer satisfaction each and every time, and that's why we are strict about having the customer inspect the work and sign off while we are present. It is unfair and unrealistic to expect us to address issues that appear a week after the fact
I noticed the scratch hours after the install and sent a picture text to the delivery man and called the salesman. They informed me that they would take care of it. I didn't hear anything from management so I then started my month's of calls to the owner/manager, Scott C***He agreed to pay for the repair and never followed through. I talked to him several times and he said he was sorry and couldn't believe the office had not sent out a check. Time continued to go on and on and he still has not followed through on his promise to me to pay the $150.00. To think I gave them my business from out of town and even the owner hasn't followed through. Shameful !!