Harlow's

Dear Revdex.com, This is in response to Revdex.com Complaint No. [redacted] filed by [redacted].   We have contacted the original creditor, [redacted] who has provided the itemized billing statement validating the amount due of $49.63.   We are sending supporting...

documentation provided by the original creditor directly to [redacted].Respectfully,Arthur F. T[redacted] President

Re:  [redacted] RCS# [redacted]  Dear Revdex.com,The RCS# provided by Ms. [redacted] is identified in our system as [redacted] with an address of [redacted] NJ with a service address of [redacted] NJ.   We are forwarding this information to our Client, [redacted] to research their records, account history and provide validation of the debt.   Upon receipt this will be forwarded directly to the consumer and you will be updated accordingly. Respectfully,Arthur F. T[redacted]President

Review: I researched the info on their website for information regarding reserving a VIP Booth and according to their site, the VIP booths were $150 for just the space and an additional $200 for bottle service. Knowing we did not want bottle service I submitted a request to reserve a booth. They responded back that it would be $200 for the space and that the web side has been out dated for 2 years. I found this to be unacceptable. I reviewed the site again to make sure I did not miss the part that prices are subject to change for certain nights or events, however there was nothing to that effect. They mention about the gratuity and that it does not include admission but they state nothing that for different events the over all booth fee could be different. I reserved the booth, because I did not want to miss out, but I escalated my complaint because I believe this to be very misleading and not fair for the customer. They response I got back was that I was not forced into anything, it basically is what it is and they would cancel the booth if I wanted but would not honor the price on line. They had no response to neither fix their misinformation nor correct it with me. The lady I spoke with when I reserved the booth was very nice and told me she gets complaints regarding this a lot but since she is not in the position to change anything she just referred me to escalate it to management. At the very least I think they should take the time to update their page and have it reflect what is current or not even list a price, as many other venues do, and have people contact them for the pricing.Desired Settlement: Ideally I would like to be refunded the $50 difference. At the least they need to update their web site, which still has the outdated information.

Business

Response:

Harlow's does over 250 events a year. We have events for 400 people and also 50 people. Due to the wide variety of shows, it would not be prudent to fill our website with every exception that may take place. The website is meant to be a starting point for information. We do not allow people to book VIP booths online for this reason. We have personal contact with every customer before they purchase a booth. We do this to clearly lay out all the details before the customer chooses whether or not they wish to purchase a VIP booth. As it states in the emails, the customer was very aware of the price of the booth prior to purchasing it. This customer knew they would be paying $200 for the booth and decided that was worth it to them. After making the purchase, but before the show took place, they brought their concerns to us through email. They were offered refunds for the show and a cancellation of the the booth if they wished. The customer declined and wanted to go through with the show tickets and the $200 booth. We have had 15 [redacted] shows in the past two years and they sell out nearly every time. The VIP booths, there are 5, sell out fast as premium seating is limited in our venue for that show. Of the 75 customers who purchased booths for this show, 74 of them had no issues.We are in the process of making a new website and will discuss whether or not adding some language that the information on the website will have exceptions will be beneficial to customers, or lead to more confusion. We will not offer any kind of refund as we already did so and it was declined by the customer.

Consumer

Response:

They have updated their website and they have removed the VIP rental fee from their site. I have a copy of the page before, but they have at least updated their page so the info is not longer there and you have to call to get a price, which was the fix I was asking for. I have attached a copy of the page before the update. I know I will not get a refund and while I am still am very upset over their customer service and the false information I am okay with the fact that they have at least updated their site. Please note that this update to their web site happened within the last 30 days because it was not done by the day I sent my initial complaint.