Harman International Industries Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The refund hit my credit card account last night.   Thank you for the explanation of the issues with your system and [redacted].  I wish I would have been informed of this sooner.Sincerely, 
[redacted]

[redacted]
I am rejecting this response because:I anticipated you would make an excuse as to why you wouldn't make right, and have informed the Revdex.com in advance as much. The great thing about expecting the worst in you is that I wasn't disappointed. Your claim that this soundbar is capable of virtual surround sound is a lie. But that's not just my opinion. I also contacted [redacted] about this, and they wrote me back thanking me for informing me that you were misusing their license, stating that they never gave your company permission to use your logo, and they will be investigating the situation to determine whether legal action is warranted. Fortunately, the store took back the soundbar, so all I need from you is $100. Should you fail to provide that, I will be left with no alternative but to take you to small claims court (where I will also ask for the costs of doing so). I went through the Revdex.com first because I know neither of us wants to go to court, but it seems like that's the only option at this point.
Sincerely,
[redacted]

[redacted]   Hi [redacted]   Could you please reopen this complaint? We’ve investigated the complaint and here are our findings/response:...

  [redacted]   Our deepest apologies for this experience. We understand that our product and service have disappointed you and that's unacceptable.  We’re fully aware that the replacement process took much longer than expected, it  is not our intention to waste our customers’ time.   The delay occurred due to the following: Your original replacement  was delivered on February 23rd, 2017. The courier confirmed that it was left at your front door, however you never received it. An investigation was opened with the courier to trace the lost package, but the response was not satisfactory.   We went ahead and processed a replacement for you, which was received and confirmed by you on 5/23/2017. Additionally we sent a complimentary set of headphones due to all of the troubles. Once again, we apologize for the inconveniences and wished we could’ve resolved this for you much sooner.