Harmer Podolak Engineering Consultants

Recently purchased a new vehicle and received financing from TD Auto FinanceContacted TD Auto Finance to make additional lump sum payments against my loanThey helped guide me through setting up TD Easy Web and said I could use this mechanism to make additional paymentsTurns out I couldn't use this feature to automatically make extra paymentsCalled TD Bank againThey said I could make a payment by setting up TD Auto Finance as a payee from my [redacted] account with the account number of my loanTried this but the payment would not appear as a credit against my loan using the TD Easy WebCalled againCustomer support said that the process would take business daysWaited days and called again when the credit did not appear against my loanWas put on hold repeatedlyWaited another day and called againCustomer support said I could not use this method to make additional lump sum payments and that all I needed to do was notify them of the amount of the lump sum payment and that they could process it immediately from their endWhat a gong show! Absolutely no consistency in reliable customer informationI'm done with TD Auto Finance and TD BankI have since taken steps to end my loan with this institution by notifying them I want the full amount of loan drawn from my accountTo date, I still have not yet received a refund of the original payment made from my [redacted] account using TD Auto Finance as a payee