I had Plumbing Plus out to clear a kitchen drain Isaiah arrived within the given time frame and was extremely professional and thorough in his work Once again Plumbing Plus has continued to be reliable in their work My family has used this company since the early 1990's as we have been extremely satisfied with their work and integrity
I received your complaint via the Revdex.comI wanted to make it clear that this deal was in no way intended to be a bait and switch as mentioned in your complaintWe have run many of these deals with great success and have been active members of Angie’s List since maintaining one of the best reputations in San DiegoWith that being said, the deal was not written properly per our pricing structure and the plumber was not in complete understanding of the deals parametersI do however feel that you were charged appropriately for the work performed thereWe GPS each vehicle for pricing accuracy, efficiency and safety reasonsIt shows that [redacted] was on site for hoursHis charges were for the ½ hour spent over the first hour you had paid for plus the partsI understand that a portion of that time was spent in the vehicle working up the paperwork but that time is part of the jobHis reason for the original amount above and beyond the deals value was based upon our flat rate pricing system and he understood that the deal was for a $ discount rather than the first hour free I did try to reach out to your wife at one point in the past so I’m sorry if you felt you were ignoredIt was certainly not my intention If I did fail to do so, I sincerely apologize Overall, the most important thing to me is your 100% satisfactionI’m sorry that you felt the deal was not up to your expectations and I’m willing to refund you your $request I hope this will change your mind on your perception of my companyWe never intend to Lie, cheat, bait and switch or ignore any of our customers concernsWe have been successful in San Diego since for a lack of the mention aboveAs you may have seen, we have a very clean reputation across the board and especially with the Revdex.com I appreciate your time and for allowing me the opportunity to correct this issueEnclosed you will find a check in the amount of $ per your requestPlease feel free to contact me with any questions or concerns you may have Thank you! [redacted] President
I had Plumbing Plus out to clear a kitchen drain. Isaiah arrived within the given time frame and was extremely professional and thorough in his work. Once again Plumbing Plus has continued to be reliable in their work. My family has used this company since the early 1990's as we have been extremely satisfied with their work and integrity.
Work was done on the shut off valve needed a new regulator I would rate [redacted] A+ did a great job explaining exactly what was being done and why this needed to be replaced. Answered all of my questions concerning PSI numbers etc. I would highly recommend him for any plumbing jobs.
I received your complaint via the Revdex.com. I wanted to make it
clear that this deal was in no way intended to be a bait and switch as
mentioned in your complaint. We have run many of these deals with great success
and have been active members of Angie’s List since 2007...
maintaining one of the
best reputations in San Diego. With that being said, the deal was not written
properly per our pricing structure and the plumber was not in complete
understanding of the deals parameters. I do however feel that you were charged
appropriately for the work performed there. We GPS each vehicle for pricing
accuracy, efficiency and safety reasons. It shows that [redacted] was on site for
1.5 hours. His charges were for the ½ hour spent over the first hour you had
paid for plus the parts. I understand that a portion of that time was spent in
the vehicle working up the paperwork but that time is part of the job. His
reason for the original amount above and beyond the deals value was based upon
our flat rate pricing system and he understood that the deal was for a $159.00
discount rather than the first hour free.
I did try to reach out to your wife at one point in the past
so I’m sorry if you felt you were ignored. It was certainly not my intention.
If I did fail to do so, I sincerely apologize.
Overall, the most important thing to me is your 100%
satisfaction. I’m sorry that you felt the deal was not up to your expectations
and I’m willing to refund you your $50.00 request.
I hope this will change your mind on your perception of my
company. We never intend to Lie, cheat, bait and switch or ignore any of our
customers concerns. We have been successful in San Diego since 1984 for a lack
of the mention above. As you may have seen, we have a very clean reputation
across the board and especially with the Revdex.com.
I appreciate your time and for allowing me the opportunity
to correct this issue. Enclosed you will find a check in the amount of $50.00
per your request. Please feel free to contact me with any questions or concerns
you may have.
Thank you!
I had Plumbing Plus out to clear a kitchen drain Isaiah arrived within the given time frame and was extremely professional and thorough in his work Once again Plumbing Plus has continued to be reliable in their work My family has used this company since the early 1990's as we have been extremely satisfied with their work and integrity
I received your complaint via the Revdex.comI wanted to make it clear that this deal was in no way intended to be a bait and switch as mentioned in your complaintWe have run many of these deals with great success and have been active members of Angie’s List since maintaining one of the best reputations in San DiegoWith that being said, the deal was not written properly per our pricing structure and the plumber was not in complete understanding of the deals parametersI do however feel that you were charged appropriately for the work performed thereWe GPS each vehicle for pricing accuracy, efficiency and safety reasonsIt shows that [redacted] was on site for hoursHis charges were for the ½ hour spent over the first hour you had paid for plus the partsI understand that a portion of that time was spent in the vehicle working up the paperwork but that time is part of the jobHis reason for the original amount above and beyond the deals value was based upon our flat rate pricing system and he understood that the deal was for a $ discount rather than the first hour free I did try to reach out to your wife at one point in the past so I’m sorry if you felt you were ignoredIt was certainly not my intention If I did fail to do so, I sincerely apologize Overall, the most important thing to me is your 100% satisfactionI’m sorry that you felt the deal was not up to your expectations and I’m willing to refund you your $request I hope this will change your mind on your perception of my companyWe never intend to Lie, cheat, bait and switch or ignore any of our customers concernsWe have been successful in San Diego since for a lack of the mention aboveAs you may have seen, we have a very clean reputation across the board and especially with the Revdex.com I appreciate your time and for allowing me the opportunity to correct this issueEnclosed you will find a check in the amount of $ per your requestPlease feel free to contact me with any questions or concerns you may have Thank you! [redacted] President
I had Plumbing Plus out to clear a kitchen drain. Isaiah arrived within the given time frame and was extremely professional and thorough in his work. Once again Plumbing Plus has continued to be reliable in their work. My family has used this company since the early 1990's as we have been extremely satisfied with their work and integrity.
Work was done on the shut off valve needed a new regulator I would rate [redacted] A+ did a great job explaining exactly what was being done and why this needed to be replaced. Answered all of my questions concerning PSI numbers etc. I would highly recommend him for any plumbing jobs.
I received your complaint via the Revdex.com. I wanted to make it
clear that this deal was in no way intended to be a bait and switch as
mentioned in your complaint. We have run many of these deals with great success
and have been active members of Angie’s List since 2007...
maintaining one of the
best reputations in San Diego. With that being said, the deal was not written
properly per our pricing structure and the plumber was not in complete
understanding of the deals parameters. I do however feel that you were charged
appropriately for the work performed there. We GPS each vehicle for pricing
accuracy, efficiency and safety reasons. It shows that [redacted] was on site for
1.5 hours. His charges were for the ½ hour spent over the first hour you had
paid for plus the parts. I understand that a portion of that time was spent in
the vehicle working up the paperwork but that time is part of the job. His
reason for the original amount above and beyond the deals value was based upon
our flat rate pricing system and he understood that the deal was for a $159.00
discount rather than the first hour free.
I did try to reach out to your wife at one point in the past
so I’m sorry if you felt you were ignored. It was certainly not my intention.
If I did fail to do so, I sincerely apologize.
Overall, the most important thing to me is your 100%
satisfaction. I’m sorry that you felt the deal was not up to your expectations
and I’m willing to refund you your $50.00 request.
I hope this will change your mind on your perception of my
company. We never intend to Lie, cheat, bait and switch or ignore any of our
customers concerns. We have been successful in San Diego since 1984 for a lack
of the mention above. As you may have seen, we have a very clean reputation
across the board and especially with the Revdex.com.
I appreciate your time and for allowing me the opportunity
to correct this issue. Enclosed you will find a check in the amount of $50.00
per your request. Please feel free to contact me with any questions or concerns
you may have.
Thank you!
[redacted]
President