Harmonious Grand Tour

Hi, [redacted] Thank you for using Harmonious Grand Tour serviceYou ordered ticket on the [redacted] .COM, that's the ticket agency, they bulid the service, but they don't update it, I will notice them in the futureAlso, you call the service number, because the bus running on the road, it's very bad traffic during the holiday, I think that's the reason the bus running late on that day, I'm sorry.Any questions please feel free to contact meThanks!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am requesting a refund due to the bus delay, the ineffective bus tracker, and the lack of availability of customer service representatives at the given phone numbers Also, the bus driver who arrived MUCH later than the stated departure time on that Sunday did not agree to board everyone who had been waiting
Regards,
*** ***

Hi, [redacted]We're sorry, but the bus running on the road, we can not estimate what's gonna happen, if we know the bus was late for long time, we will send the another bus to pick you up. We don't want to happen like that. So Sorry, hope you will understand. Thanks! Any questions you can reply back to me or call me back. Wish you have a wonderful holiday!

Hi, [redacted]Thank you for using Harmonious Grand Tour service. You ordered ticket on the [redacted].COM, that's the ticket agency, they bulid the service, but they don't update it, I will notice them in the future. Also, you call the service number, because the bus running on the road, it's...

very bad traffic during the holiday, I think that's the reason the bus running late on that day, I'm sorry.Any questions please feel free to contact me. Thanks!

Hi, [redacted]
51); font-family: 'Lucida Sans Unicode', sans-serif; background-color: rgb(245, 245, 245);">Thank you for using Harmonious Grand Tour service. You ordered ticket on the [redacted].COM, that's the ticket agency, they bulid the service, but they don't update it, I will notice them in the future. Also, you call the service number, because the bus running on the road, it's very bad traffic during the holiday, I think that's the reason the bus running late on that day, I'm sorry.Any questions please feel free to contact me. Thanks!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I am requesting a refund due to the bus delay, the ineffective bus tracker, and the lack of availability of customer service representatives at the given phone numbers.  Also, the bus driver who arrived MUCH later than the stated departure time on that Sunday did not agree to board everyone who had been waiting.
Regards,
[redacted]