Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However, I can not accept the the issue as closed until fulfillment of their agreed resolution of compatible hardwareIf they inform you, the Revdex.com that the hardware has been shipped, I will inform you of fulfillment upon recipt and verifying the comparability of the hardware, at such time I receive compatible hardware I will gladly accept the issue as resolved Regards, [redacted] ***
As we have explained to Mr***, Harmonix is not the appropriate entity to resolve his issues If he is having problems receiving pre-order benefits, he needs to contact the retailer that he pre-ordered the product from We neither directly offer or sell Rock Band to end users All pre-order bonuses were offered and sold by the retailers selling Rock Band Similarly, if he is having problems redownloading this Rock Band export, he should contact Microsoft, as that is the entity he originally purchased the Rock Band export from and that maintains his account that is used to determine entitlements for past purchases
The Rock Band [redacted] server is an online community provided by a third party, [redacted] , Inc., that is partially moderated by Harmonix employees It is not a "core part" of the game, it is not advertised in any way as a feature of the game, it is not the exclusive method for Rock Band users to communicate online, and it is not controlled in full by Harmonix That being said, as part of the moderation of the Rock Band [redacted] , Harmonix has established general rules of conduct for usersMr [redacted] was recently removed from the Rock Band [redacted] for repeatedly violating the rules of conduct by harassing multiple individuals, both at Harmonix and users in the Rock Band community
We have no evidence of Mr [redacted] submitting a support ticket on our customer support system We do not know what Mr [redacted] 's email address is, so it may have been submitted with an email address that does not identify him by name In any event, Mr [redacted] can submit a support ticket at support.harmonixmusic.com to see if we can help, however, as we mentioned before,Mr [redacted] is dealing with hardware issues and those need to be addressed by ***, the manufacturer and seller of the hardware We are not in control of or affiliated with [redacted] and generally cannot resolve problems with physical hardware that we neither make nor sell
I am trying to resolve an issue about pre-order content I did not receive when I purchased Rock Band 4, I am also trying to resolve an issue with availability of soon to be released content for this product as part of forward compatibility of previous products I have purchased from this companyThis is the second time I have had to involve the Revdex.com in respects to this company in the past year over this productThis complaint is to fix unresolved issuesI want the fulfillment of my complete order to be remitted in the form of my pre-order benefits that were advertised at time of purchase, and I would like my key needed to export Rockband into Rockband when the export becomes availableI have purchased the key, and I have made attempts to resolve the fact iI am unable to access it, and the blame keeps getting shifted aroundIf this is not resolved, I want a refund of every penny I spent on this product since Oct6th and I will no longer support their products, inform the public of their poor customer service, and refrain from future purchases as well as warn the public about making purchasesThis purchase has been a nightmare
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However, I can not accept the the issue as closed until fulfillment of their agreed resolution of compatible hardwareIf they inform you, the Revdex.com that the hardware has been shipped, I will inform you of fulfillment upon recipt and verifying the comparability of the hardware, at such time I receive compatible hardware I will gladly accept the issue as resolved Regards, [redacted] ***
As we have explained to Mr***, Harmonix is not the appropriate entity to resolve his issues If he is having problems receiving pre-order benefits, he needs to contact the retailer that he pre-ordered the product from We neither directly offer or sell Rock Band to end users All pre-order bonuses were offered and sold by the retailers selling Rock Band Similarly, if he is having problems redownloading this Rock Band export, he should contact Microsoft, as that is the entity he originally purchased the Rock Band export from and that maintains his account that is used to determine entitlements for past purchases
The Rock Band [redacted] server is an online community provided by a third party, [redacted] , Inc., that is partially moderated by Harmonix employees It is not a "core part" of the game, it is not advertised in any way as a feature of the game, it is not the exclusive method for Rock Band users to communicate online, and it is not controlled in full by Harmonix That being said, as part of the moderation of the Rock Band [redacted] , Harmonix has established general rules of conduct for usersMr [redacted] was recently removed from the Rock Band [redacted] for repeatedly violating the rules of conduct by harassing multiple individuals, both at Harmonix and users in the Rock Band community
We have no evidence of Mr [redacted] submitting a support ticket on our customer support system We do not know what Mr [redacted] 's email address is, so it may have been submitted with an email address that does not identify him by name In any event, Mr [redacted] can submit a support ticket at support.harmonixmusic.com to see if we can help, however, as we mentioned before,Mr [redacted] is dealing with hardware issues and those need to be addressed by ***, the manufacturer and seller of the hardware We are not in control of or affiliated with [redacted] and generally cannot resolve problems with physical hardware that we neither make nor sell
I am trying to resolve an issue about pre-order content I did not receive when I purchased Rock Band 4, I am also trying to resolve an issue with availability of soon to be released content for this product as part of forward compatibility of previous products I have purchased from this companyThis is the second time I have had to involve the Revdex.com in respects to this company in the past year over this productThis complaint is to fix unresolved issuesI want the fulfillment of my complete order to be remitted in the form of my pre-order benefits that were advertised at time of purchase, and I would like my key needed to export Rockband into Rockband when the export becomes availableI have purchased the key, and I have made attempts to resolve the fact iI am unable to access it, and the blame keeps getting shifted aroundIf this is not resolved, I want a refund of every penny I spent on this product since Oct6th and I will no longer support their products, inform the public of their poor customer service, and refrain from future purchases as well as warn the public about making purchasesThis purchase has been a nightmare