Harmony Dental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Well, I anticipated a response along these lines, can't expect a used car salesman to honor his word to help cover the cost Integrity apparently isn’t part his vocabularyas we know used car salesman have an outstanding reputation to maintain, built over the course of decades in such an honorable profession“I will throw some cash at it.” As for the vehicle it’s hardly driven down here because I’m on a military base, and it is still burning coolant at an impressive rate which is indicative of a badly leaking head gasketTHESE findings are legitimate and documented by Subaru themselves, not some second rate warranty company that did such a poor job it was dumped by the world renown Blackstone Motors of Delavan, WILike I said before, any business that had a reputation to uphold would want to rectify an issue such as this, not sell someone a lemon that needs 2,dollars in repairs and tell them “oh well.” And again, it’s not unreasonable whatsoever to be upset about this and upset about being led to believe that this issue was going to be resolved at a cheaper price and have the dealer cover part of the price, this was a fair deal that I indeed accepted and was satisfied with until it never came to fruitionAlso, if were going comment on health care which has nothing at all to do with resolving this issue whatsoever; I’m sure a used car salesman is such an expert onI mean as a paramedic civilian side and an army medic personally giving out $100,000’s in immunizations daily and hundreds of routine ambulance trips (covered by health insurance companies I, myself record.) with patients receiving preventive treatments to avoid larger, much more costly problems what a novel idea huh? But what do I know right Maybe in a world where businesses are allowed to trample on their customers and aren’t held accountable when they sell broken products, yea? “Extensive damage caused by a blown head gasket can be the most detrimental form of engine problemsIf a faulty head gasket is not detected early, a required repair of the engine block, the cylinder head, or a complete engine replacement could be required.” Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Blackstone Motors response has an inaccurate depiction of the events that transpired since the purchase of the 'Legacy, and still no reasonable resolution set forthMy claim was denied by this 3rd party inspector who has a history of denying legitimate claims and in fact Blackstone Motors has since switched services due to the fact this this 3rd party warranty company has failed more than one of his customersA head gasket issue is something that needs to be done BEFORE it fails and if the head gasket were to fully fail it could potentially destroy the engineThe gasket is clearly leaking which Hunters service department confirmed and declined to perform the repair due to its complex natureIn regards to my personal inspection of the vehicle prior to purchase, this is not information that can be immediately gleaned without a vehicle lift and a trained eye familiar with Subaru vehiclesThe only reason I have put 10,miles on the vehicle since the Subaru dealer discovered the issue when the car was brought in for some recalls is because I have been FORCED to by Blackstone motors lack of response to the issue and have been lucky that the gasket has not yet completely failed and destroyed my engineI was indeed offered a better deal at Mikes auto repair in Delevan at $ dollars according to Blackstone Motors which he agreed to set up for me compared to Subaru City Milwaukee’s $But after waiting weeks and hearing nothing and having my phone calls go unanswered by Blackstone motors I went straight to Mike’s auto repair who knew nothing of the said deal that had been supposedly set upBlackstone motors also offered to cover part of the cost which is what I agreed to, not to just take my $dollars from the 3rd party warranty company and not resolve the repair, you would think that a respectable business would honor this agreement which is not unreasonable at all to expect Not to mention this leak was discovered in January or February when I took the vehicle to Subaru which I can get the paperwork from the service department, If the issue had been resolved quickly which is what any reasonable car buyer would expect from a professional business then I wouldn’t have had to put 10,miles on the vehicleSince I am now on active orders in El Paso Texas, I can take the vehicle to the Subaru dealer down here and have them also confirm that the head gasket is indeed leaking and has been for some timeI do not believe that being upset about being sold a vehicle with a pre-existing repair costing an estimated $2,to be unreasonable, and I do believe that it would be a good business practice to resolve the issue, and also expecting this to be resolved in a timely manner to be a reasonable expectation as well after spending $12,at his businessBut unfortunately, after months and months of trying to resolve the issue with the dealer I was finally forced to seek assistance from the Revdex.com I think a proper resolution to this issue would be to cover part of the repair cost as promised, and a written apology for months extra time, money and effort trying to resolve an issue that was thrust upon me by poor business practices Respectfully, [redacted] jl***@uwmalumni.com Mobile: [redacted]

[redacted] purchased a inspected Subaru Legacy 59k mile perfectly sound nice car He also had it inspected prior to purchase and chose to buy it after thisWe have all our cars serviced and inspected as well and it passed with flying colors.The claim he put into the warranty company was followed up on with a 3rd party inspectorWe have photos and a reportHis claim was denied because he does not truly need one at allIt's not causing any lights failure or issuesHe even said well what if it does go out My response was call your warranty companyThere not gonna repair something that is not wrong.Hunters service put the car in the air for him and explained that this was for the gasket to be this color and that there is no failure concernHe was not satisfied and wanted it fixedThis is a unreasonable requestHe was offered to cancel his warranty and take the proceeds if he seen fit and repair his car He was not satisfied with his warranty company He wanted cancel it so we did per his request.I had found a garage that would give him a better price and he was thankfulHe took his check as settlement to this issue and said thank youNow he comes back and is trying to cause all kinds of problems.We have sold hundreds of warranties and this company has done several repairs for our customers in the past and this would have been no different His opinion does not merit factThe garage that told him it does need this repair gets paid commission and tried to get a repair doneThis is there job to do so.He has put over miles on this car and still no issue with the head gasket Truth is it doesn't need it and if it did his warranty would of stood behind that and did the repair as they have thousands of timesHe had the coverage for head gaskets specifically and after photos and 3rd party inspections it was deemed not a problem.Summary He had it inspected prior to purchaseWe had it serviced and inspected prior to purchase All are done we sell Was shown by another service facility that the repair is not neededHas put well over 10,miles on it no repair still needed Warranty company offered 2nd opinion and new inspector I'm not even gonna respond to the military claimNothing be be further from truthHe told us he had been traveling a lot and was busy mind you in his car, that still has no issues to this dayWe truly do care about our customers and strive to do our bestWe have a fantastic customer satisfaction rate The facts I have laid out here are accurate and truthful.If you should have any further questions feel free to contact me.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Blackstone
Motors response has an inaccurate depiction of the events that transpired since
the purchase of the 'Legacy, and still no reasonable resolution set forthMy claim was denied by this 3rd party inspector who has a history of
denying legitimate claims and in fact Blackstone Motors has since switched
services due to the fact this this 3rd party warranty company has failed more
than one of his customersA head gasket issue is something that needs to be
done BEFORE it fails and if the head gasket were to fully fail it could
potentially destroy the engineThe gasket is clearly leaking which Hunters
service department confirmed and declined to perform the repair due to its
complex natureIn regards to my personal inspection of the vehicle prior to
purchase, this is not information that can be immediately gleaned without a
vehicle lift and a trained eye familiar with Subaru vehiclesThe only reason I
have put 10,miles on the vehicle since the Subaru dealer discovered the
issue when the car was brought in for some recalls is because I have been
FORCED to by Blackstone motors lack of response to the issue and have been
lucky that the gasket has not yet completely failed and destroyed my engineI
was indeed offered a better deal at Mikes auto repair in Delevan at $
dollars according to Blackstone Motors which he agreed to set up for me
compared to Subaru City Milwaukee’s $But after waiting weeks and hearing
nothing and having my phone calls go unanswered by Blackstone motors I went
straight to Mike’s auto repair who knew nothing of the said deal that had been
supposedly set upBlackstone motors also offered to cover part of the cost
which is what I agreed to, not to just take my $dollars from the 3rd party
warranty company and not resolve the repair, you would think that a respectable
business would honor this agreement which is not unreasonable at all to expect
Not to mention this leak was discovered in January or February when I took the
vehicle to Subaru which I can get the paperwork from the service department, If
the issue had been resolved quickly which is what any reasonable car buyer
would expect from a professional business then I wouldn’t have had to put
10,miles on the vehicleSince I am now on active orders in El Paso Texas,
I can take the vehicle to the Subaru dealer down here and have them also
confirm that the head gasket is indeed leaking and has been for some timeI do
not believe that being upset about being sold a vehicle with a pre-existing repair
costing an estimated $2,to be unreasonable, and I do believe that it would
be a good business practice to resolve the issue, and also expecting this to be
resolved in a timely manner to be a reasonable expectation as well after
spending $12,at his businessBut unfortunately, after months and months of
trying to resolve the issue with the dealer I was finally forced to seek assistance
from the Revdex.com I think
a proper resolution to this issue would be to cover part of the repair cost as
promised, and a written apology for months extra time, money and effort trying
to resolve an issue that was thrust upon me by poor business practices
Respectfully,
*** * ***
***
jl***@uwmalumni.com
Mobile: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Well, I anticipated a response along these lines,
can't expect a used car salesman to honor his word to help cover the cost.
Integrity apparently isn’t part his vocabulary... as we know used car salesman
have an outstanding reputation to maintain, built over the course of decades in
such an honorable profession. “I will throw some cash at it.” As for the
vehicle it’s hardly driven down here because I’m on a military base, and it is
still burning coolant at an impressive rate which is indicative of a badly leaking
head gasket. THESE findings are legitimate and documented by Subaru themselves,
not some second rate warranty company that did such a poor job it was dumped by
the world renown Blackstone Motors of Delavan, WI. Like I said before, any
normal business that had a reputation to uphold would want to rectify an issue such
as this, not sell someone a lemon that needs 2,300 dollars in repairs and tell
them “oh well.” And again, it’s not unreasonable whatsoever to be upset about
this and upset about being led to believe that this issue was going to be
resolved at a cheaper price and have the dealer cover part of the price, this
was a fair deal that I indeed accepted and was satisfied with until it never
came to fruition. Also, if were going comment on health care which has nothing
at all to do with resolving this issue whatsoever; I’m sure a used car salesman
is such an expert on. I mean as a paramedic civilian side and an army medic personally
giving out $100,000’s in immunizations daily and hundreds of routine ambulance
trips (covered by health insurance companies I, myself record.) with patients
receiving preventive treatments to avoid larger, much more costly problems…what
a novel idea huh? But what do I know right… Maybe in a world where businesses are
allowed to trample on their customers and aren’t held accountable when they
sell broken products, yea?
“Extensive damage caused by a blown head gasket can be the
most detrimental form of engine problems. If a faulty head gasket is not
detected early, a required repair of the engine block, the cylinder head, or a
complete engine replacement could be required.”
Respectfully,
[redacted]

[redacted] purchased a inspected 2009 Subaru Legacy  59k mile perfectly sound nice car.  He also had it inspected prior to purchase and chose to buy it after this. We have all our cars serviced and inspected as well and it passed with flying colors.The claim he put into the warranty...

company was followed up on with a 3rd party inspector. We have photos and a report. His claim was denied because he does not truly need one at all. It's not causing any lights failure or issues. He even said well what if it does go out.  My response was call your warranty company. There not gonna repair something that is not wrong.Hunters service put the car in the air for him and explained that this was normal for the gasket to be this color and that there is no failure concern. He was not satisfied and wanted it fixed. This is a unreasonable request. He was offered to cancel his warranty and take the proceeds if he seen fit and repair his car.  He was not satisfied with his warranty company.  He wanted cancel it so we did per his request.I had found a garage that would give him a better price and he was thankful. He took his check as settlement to this issue and said thank you. Now he comes back and is trying to cause all kinds of problems.We have sold hundreds of warranties and this company has done several repairs for our customers in the past and this would have been no different.  His opinion does not merit fact. The garage that told him it does need this repair gets paid commission and tried to get a repair done. This is there job to do so.He has put over 10000 miles on this car and still no issue with the head gasket.  Truth is it doesn't need it and if it did his warranty would of stood behind that and did the repair as they have thousands of times. He had the coverage for head gaskets specifically and after photos and 3rd party inspections it was deemed not a problem.Summary1.  He had it inspected prior to purchase.2. We had it serviced and inspected prior to purchase.  All are done we sell3.  Was shown by another service facility that the repair is not needed.4. Has put well over 10,000 miles on it no repair still needed.5.  Warranty company offered 2nd opinion and new inspector.6.  I'm not even gonna respond to the military claim. Nothing be be further from truth. He told us he had been traveling a lot and was busy mind you in his car, that still has no issues to this day.7. We truly do care about our customers and strive to do our best. We have a fantastic customer satisfaction rate.  The facts I have laid out here are accurate and truthful.If you should have any further questions feel free to contact me.Thank you

[redacted] purchased a inspected 2009 Subaru Legacy  59k mile perfectly sound nice car.  He also had it inspected prior to purchase and chose to buy it after this. We have all our cars serviced and...

inspected as well and it passed with flying colors.The claim he put into the warranty company was followed up on with a 3rd party inspector. We have photos and a report. His claim was denied because he does not truly need one at all. It's not causing any lights failure or issues. He even said well what if it does go out.  My response was call your warranty company. There not gonna repair something that is not wrong.Hunters service put the car in the air for him and explained that this was normal for the gasket to be this color and that there is no failure concern. He was not satisfied and wanted it fixed. This is a unreasonable request. He was offered to cancel his warranty and take the proceeds if he seen fit and repair his car.  He was not satisfied with his warranty company.  He wanted cancel it so we did per his request.I had found a garage that would give him a better price and he was thankful. He took his check as settlement to this issue and said thank you. Now he comes back and is trying to cause all kinds of problems.We have sold hundreds of warranties and this company has done several repairs for our customers in the past and this would have been no different.  His opinion does not merit fact. The garage that told him it does need this repair gets paid commission and tried to get a repair done. This is there job to do so.He has put over 10000 miles on this car and still no issue with the head gasket.  Truth is it doesn't need it and if it did his warranty would of stood behind that and did the repair as they have thousands of times. He had the coverage for head gaskets specifically and after photos and 3rd party inspections it was deemed not a problem.Summary1.  He had it inspected prior to purchase.2. We had it serviced and inspected prior to purchase.  All are done we sell3.  Was shown by another service facility that the repair is not needed.4. Has put well over 10,000 miles on it no repair still needed.5.  Warranty company offered 2nd opinion and new inspector.6.  I'm not even gonna respond to the military claim. Nothing be be further from truth. He told us he had been traveling a lot and was busy mind you in his car, that still has no issues to this day.7. We truly do care about our customers and strive to do our best. We have a fantastic customer satisfaction rate.  The facts I have laid out here are accurate and truthful.If you should have any further questions feel free to contact me.Thank you

It's unfortunate that Mr [redacted] feels this way but I'll explain This again. Warranty companies to not do repairs based on preventative care. Health insurance generally doesn't either. His head gasket falls under what's normal seepage and the warranty company sent me pictures of this to prove there findings because I went after them and took the time to make sure he was not getting the run around.There findings were legitimate and documented. Mr [redacted] was not in agreement and upset. I offered him this other repair option that was less as a option.  He was never offered a repair at my expense. I offered him help in getting it done cheaper. Mr [redacted] had this vehicle inspected by a friend of down sort prior to purchase. From Blackstone Motors the vehicle was sold as is.  He chose to purchase a warranty. He didn't like that outcome and requested a refund so we did so.When he came in for his check for his warranty he stated that he had been running all over and was to busy to mess with this right now. You don't need a head gasket that has no failed. There is no fluids in this oils that should not be and no over heating or power loss or anything of this sort. He took the car down to Texas as well, apparently where the temperatures are much higher then other places and in the summer mind you and still no failure.This is a opinion of repair needed. Warranty companies repair broken cars. Not vehicles that have not failed. I told Mr [redacted] to drive it and enjoy it and if it ever failed to call his warranty company and this was not a option for him. All cars and head gaskets are subject to head gasket failure. There used cars and even new ones are. Factory warranties work the same way. If it fails they will repair it. But not until this happens. He's put over 10,000 miles on it and that's a year of driving. No ones gonna repair a non broken car so Mr [redacted] feels better.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Well, I anticipated a response along these lines,
can't expect a used car salesman to honor his word to help cover the cost.
Integrity apparently isn’t part his vocabulary... as we know used car salesman
have an outstanding reputation to maintain, built over the course of decades in
such an honorable profession. “I will throw some cash at it.” As for the
vehicle it’s hardly driven down here because I’m on a military base, and it is
still burning coolant at an impressive rate which is indicative of a badly leaking
head gasket. THESE findings are legitimate and documented by Subaru themselves,
not some second rate warranty company that did such a poor job it was dumped by
the world renown Blackstone Motors of Delavan, WI. Like I said before, any
normal business that had a reputation to uphold would want to rectify an issue such
as this, not sell someone a lemon that needs 2,300 dollars in repairs and tell
them “oh well.” And again, it’s not unreasonable whatsoever to be upset about
this and upset about being led to believe that this issue was going to be
resolved at a cheaper price and have the dealer cover part of the price, this
was a fair deal that I indeed accepted and was satisfied with until it never
came to fruition. Also, if were going comment on health care which has nothing
at all to do with resolving this issue whatsoever; I’m sure a used car salesman
is such an expert on. I mean as a paramedic civilian side and an army medic personally
giving out $100,000’s in immunizations daily and hundreds of routine ambulance
trips (covered by health insurance companies I, myself record.) with patients
receiving preventive treatments to avoid larger, much more costly problems…what
a novel idea huh? But what do I know right… Maybe in a world where businesses are
allowed to trample on their customers and aren’t held accountable when they
sell broken products, yea?
“Extensive damage caused by a blown head gasket can be the
most detrimental form of engine problems. If a faulty head gasket is not
detected early, a required repair of the engine block, the cylinder head, or a
complete engine replacement could be required.”
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Blackstone
Motors response has an inaccurate depiction of the events that transpired since
the purchase of the '09 Legacy, and still no reasonable resolution set forth. My claim was denied by this 3rd party inspector who has a history of
denying legitimate claims and in fact Blackstone Motors has since switched
services due to the fact this this 3rd party warranty company has failed more
than one of his customers. A head gasket issue is something that needs to be
done BEFORE it fails and if the head gasket were to fully fail it could
potentially destroy the engine. The gasket is clearly leaking which Hunters
service department confirmed and declined to perform the repair due to its
complex nature. In regards to my personal inspection of the vehicle prior to
purchase, this is not information that can be immediately gleaned without a
vehicle lift and a trained eye familiar with Subaru vehicles. The only reason I
have put 10,000 miles on the vehicle since the Subaru dealer discovered the
issue when the car was brought in for some recalls is because I have been
FORCED to by Blackstone motors lack of response to the issue and have been
lucky that the gasket has not yet completely failed and destroyed my engine. I
was indeed offered a better deal at Mikes auto repair in Delevan at $1700
dollars according to Blackstone Motors which he agreed to set up for me
compared to Subaru City Milwaukee’s $2300. But after waiting weeks and hearing
nothing and having my phone calls go unanswered by Blackstone motors I went
straight to Mike’s auto repair who knew nothing of the said deal that had been
supposedly set up. Blackstone motors also offered to cover part of the cost
which is what I agreed to, not to just take my $1500 dollars from the 3rd party
warranty company and not resolve the repair, you would think that a respectable
business would honor this agreement which is not unreasonable at all to expect.
Not to mention this leak was discovered in January or February when I took the
vehicle to Subaru which I can get the paperwork from the service department, If
the issue had been resolved quickly which is what any reasonable car buyer
would expect from a professional business then I wouldn’t have had to put
10,000 miles on the vehicle. Since I am now on active orders in El Paso Texas,
I can take the vehicle to the Subaru dealer down here and have them also
confirm that the head gasket is indeed leaking and has been for some time. I do
not believe that being upset about being sold a vehicle with a pre-existing repair
costing an estimated $2,000 to be unreasonable, and I do believe that it would
be a good business practice to resolve the issue, and also expecting this to be
resolved in a timely manner to be a reasonable expectation as well after
spending $12,000 at his business. But unfortunately, after months and months of
trying to resolve the issue with the dealer I was finally forced to seek assistance
from the Revdex.com.  I think
a proper resolution to this issue would be to cover part of the repair cost as
promised, and a written apology for months extra time, money and effort trying
to resolve an issue that was thrust upon me by poor business practices.
Respectfully,
[redacted] [redacted]
jl[redacted]@uwmalumni.com
Mobile: [redacted]