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Harmony Home Improvement

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Harmony Home Improvement Reviews (2)

Review: Contracted on 11/5/2014 to install railing in front of house including 3 tapered columns, replace damaged siding, install flash facia behind gutter with aluminum and replace sliding glass door, and repitch leader pipe and some J channels. Cost was $3800. Wanted solid columns, got pieces that were boxed. Main column not cut straight, screw holes not filled in, planks did not meet allowing water into wood warping and cracking wood. Caps cracked in half. Wood separated where abutted. Wanted all replaced but carpenter tried glueing and adding more blue screws that stick out of wood. Agreement was reached to fully replace. Siding taken off house to match never put back on nor holes in siding fixed with replacement siding. Flash Fascia not done J channels not right . Trying to get problem fixed for 9 mos. After many complaints to owner of Harmony (Dennis B[redacted]) on 9/26/15 and that this was my last call before taking action he agreed to work work something out - never showed up. Carpenter promised to repair and replace missing siding on 9/26 never showed. Carpenter dropped off some wood replacement pieces but not all on 10/4 with promise to have rest by 10/18. Never showed. . Possible water and insect damage to garage from not replacing the siding the carpenter took. Missing siding, warped wood and shoddy railings and columns make my home look depressed for 9 months. I have given Harmony Home Improve. too much time and chances to rectify while they have all my $3800. This is my first home at the age of 70 and this has been a nightmare.

Business

Response:

The wood railing system we installed warped, cracked and shrank because it was not stained or painted in a timely manner after installation, it was not in our contract to stain or paint the railing. Wood is not a perfect building material and is predisposed to warping, shrinking and cracking when not properly maintained. We do not warranty the wood products installed, only our labor. After being contacted by the customer, we decided to provide her with new railing components for her to stain or paint before installation. The customer was instructed to call us when she had the product ready for installation. This is the 1st I have heard from the customer. Harmony Home Improvement will contact the customer to schedule a time to replace the railing components if they are ready.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Harmony has not responded to the issue of missing siding, and defective workmanship and wood on the railing system installed. The pressurized wood has to dry 3 to 6 months before stained. The posts took in water because the bottom was not sealed where it did not meet the cement stoop and steps. The screws were not filled in and seams not sealed. Additionally, one side of the main post is not cut like the other three and therefore does not have a straight line across top where it meets the ceiling. I am complaining about the original install and incomplete work including holes left in the siding where previous railings were. The warped molding installed around the inside of the sliding glass door took months to get replaced. I asked that it be replaced but the carpenter tried gluing it to keep it straight. Thus attempt failed and pulled away leaving the same large long warped gap between the door frame and wood molding. The replacement wood that was left at my house to be stained is missing pieces caps and ballasts and are presently in the hands of a painter to stain when the other pieces arrive. I have not called Harmony to install the new wood as I never got all the pieces and was tired of chasing after 9 months of it, canceled show dates and even including boarding a new dog for 2 to keep from getting stressed out when the carpenter made a date to work on the railings but never showed up on either day. I don't want anything more to do with this company. I has been 9 months of many phone calls, apologies and broken dates. I have changed my calendar around too many times and spent too much time making calls to continue this charade.

Sincerely,

Business

Response:

That is unfortunate because even though we were not responsible for replacing the wood that had warped because of your neglect. We decided to be be nice and provide you with new material at no additional cost and even install it for free, as long as it was pre painted or stained so there would be no future problems or accusations. If you change your mind you can call us and we will install the new product given to you at no cost.

My roofing experience was wonderful. One day and old 2 layers stripped and new [redacted] roof installed with no signs they were even at my home. I quoted 4 local roofers and they started and remained at lowest price with a Lifetime Guarantee that no one else mentioned. They are the only Others offered to lower prices after I made the decision. Harmony is a Master Elite [redacted] roofer and was professional from start to finish. I will use them without fail for my home improvement needs!

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Description: Roofing Contractors, Siding Contractors, Skylights, Construction & Remodeling Services, Windows - Installation & Service, Doors, Doors - Installation, Windows & Doors - Installation & Service, Windows, Windows - Wood, Windows - Vinyl, Windows - Repairing, Building Restoration & Preservation, Doors - Repair, Gutters & Downspouts, Contractors - Gutters, Home Improvements, Patio & Deck Builders, Deck Builder, Patio, Porch & Deck Enclosures, Roofing Contractors (NAICS: 238160)

Address: 2389 Main St, Glastonbury, Connecticut, United States, 06033

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