Harmony Management Group

Initial Business Response / [redacted] (1000, 11, 2015/10/09) */ We regret that Ms [redacted] feels services were not being providedWe performed monthly inspections in accordance with our contract and bills were in fact been paid as no services have ever been disrupted or cancelled or even lateWe provided website services, followed up with vendors and contractors as well as resident issues We did in fact provide accounting reports and bank statements as well as an accounting for all funds collected and bills paidWe did transition to a new website and accounting system during July and August and reports were delayed until our integration to the new system had been completed Harmony Management terminated our contract with the community and we did in fact reach out to the new management company and provide information to begin the transitionWe have days to complete the transition to the new manager and that date is October 30thWe do expect to complete the transition days early Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The statement on completing monthly inspections is falseI have proof in emails that nothing was done in the time requiredNt all bills had be d npaid, again I have proof this untrueStatements had not been recieved monthly as per our contractAll is and untrueI wish to file this complaint and can provide proofEmails back and forth with their excuses why issues had not be completed [redacted] has failed to provide professional quality as per the contract states Final Business Response / [redacted] (4000, 18, 2015/11/09) */ It is unfortunate that Ms [redacted] disagrees with our responseWe are working with their new management team and providing all reports that are requested and required to be provided