Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am eligible for military exemption, and I am the owner of the wildlife plate.First and foremost, I was deployed in support of Operation Enduring Freedom for over year. I departed 03DEC& returned 04JAN2015. According to *** ***, I remain eligible for one year AFTER I return from deployment. Even if we do some fuzzy math based on the items circled red on Volvo of Tempe's attachments: 09DEC+ days= puts us well into calendar year 2015.When examining the military orders, you can't consider the date on the top right corner, that could be the date the information was entered into a database, or the date the orders were printed. You MUST look at the date the service member reports for duty. (the orders might be printed a month or two before the service member has to report to a duty station). This is especially true for members of the national guard or the reserves where civilian employers must be notified.Part of the problem was the number and variety of staff members at Volvo of Tempe contacting me about these military orders; I always asked them which orders they wanted. I was told, well whichever ones show you're in the military. I knew from personal experience, reading the *** form, and reading the *** website, this is not the case. *** *** does not provide free registration to all members of the military, only to service members deployed in support of OIF, OEF & Noble Eagle. Sending in my last set of orders; which in my case assign me to an Army Reserve position, would not meet the statutory requirement. I repeatedly asked Volvo of Tempe which orders to send; my orders to active duty, my orders overseas, my FY amendment orders, or my redeployment orders which return me from overseas to CONUS. None of the Volvo of Tempe staff could ever provide an answer, which delayed the process, started eroding communication, and for some, it raised suspicion I was trying to hide something.I was never given a suspense date. At no time did any member of the Volvo of Tempe staff tell me either verbally, or in electronic mail that I needed to provide orders by XX date or they would process the title transfer without the military exemption. I was always waiting on an answer to exactly which orders they wanted.I am the owner of the wildlife license plate; my wife & I are both owners of our vehicles. If my wife needed to complete a form in order process the transfer, then why not email, fax, or get ahold of us to have her come in and sign the paperwork. See attachment for a sampling of supporting documents showing we; my wife & I own the license plate and are eligible to transfer to our vehicles.I was never told my wife being Co-Owner/ co-registrant of the license plate was an issue. I was never told she needed to sign or complete and sign a form. This is the first time I'm hearing of this being an issue.I was never given a suspense date on the military orders and was never told Volvo of Tempe could not transfer the license plate because my wife needed to complete or sign an additional form. Had these two things been communicated to me, we could have complied. At the end of the day if I don't know about a deadline or an additional form needs to be completed, then I can't complete it.Volvo of Tempe failed to process my military exemption & failed to transfer my wildlife plate. Volvo of Tempe's actions failed to meet the contractual obligations in the purchase agreement: title processing fees in the amount of $389.50. Volvo of Tempe owes me a refund of $& compensation for my time lost repairing the damage they did to my car by deleting and canceling out my wildlife license plate and sending it into "limbo" where it was not issued to any vehicle, let alone a vehicle owned by my wife & I
Regards,
*** ***
1) Odometer Statement: As previously indicated, Volvo of Tempe full disclosed the mileage on the vehicle at time of purchase indicating milesThe client requested additional equipment to be installed after the sale...this resulted in another miles being added to the vehicle while being driven to and from the Clearbra installation facilityThe mileage was full justified and strictly complied in the course of business for completing client requested accessory items.2) Vehicle Registration: Volvo of Tempe (as are other Arizona dealerships) is authorized to only complete vehicle registration for the state in which they conduct business, i.e., ArizonaThe reason for this is no dealer can cover all instances and nuances associated with registration and/or emission requirements across states, cities, counties and municipalitiesIt I s the client's responsibility to properly register the vehicle in his/her home state this is the reason why a day TRP (Temporary Registration Plate) is generated in order to allow the client time to complete associated registration transaction(s)Its true vehicle sales tax was incorrect collected at the time of MrPinn 's purchase however, the full tax amount was promptly'and immediately refund ed to the client when the initial oversight was discovered.3) Bumper Fascia Damage: Volvo of Tempe's Sales Management offered as a gesture of goodwill that we would assist in the bumper fascia replacement for MrPinn 's vehicleHowever, after review of the facts at hand by the dealership's Executive Manager and MrPinn's own admission that the damage may have been incurred by his own agents of record, i.e., the client's hired transport carrier and assigned receiving agents at Secor Volvothe offer to participate in any repair expense/reimbursement was withdrawnThe facts are the vehicle left Tempe. Arizona completely intact with no damage as documented/inspected /attested to by A & Sons Express, Inc., the client's contracted transport carrierAlso, the same is true for the vehicle's delivery arrival/receipt at Secor VolvoAs stated in our previous correspondence, the vehicle was more than likely driven and subsequently damaged by Secor Volvo personnel after the vehicle arrived the vehicle was driven miles by someone between the time the car was transported from Volvo of Tempe (documented miles on the odometer) and subsequent time of client vehicle pifrom Secor Volvo (miles documented miles on the odometer).In closing, once any vehicle has been satisfactorily released to the client's supplied transport carrierVolvo of Tempe's liability ceases to existall liability for any vehicle damages/non-conformities transfers to the client's transport carrier and his/her designated receiving anent(s)Once the Pinn vehicle left the Volvo of Tempe facility with the client's contracted carrier, the dealership had absolutely zero responsibility, control or obligation for the vehicleTherefore, Volvo of Tempe will not accept, participate in and/or be held financially responsible for any damages associated with the Pinn vehicle. Although this damage occurrence is very unfortunate to have with a new vehicle purchase, it's a discussion and resolution best suited amongst MrPinn, A & Son's Express, Inc and Secor Volvo not Volvo of Tempe
In the matter regarding *** *** and his used vehicle purchase from Volvo of Tempe, the time passed for him to produce applicable documents and the dealership paid the fees to register the vehicle as a non-military purchasePer the client's own email(s), he did not feel any military documents of any kind were needed to register the vehicle which, is untrue and outside of the legal requirements imposed by the State of ArizonaGiven this, Volvo of Tempe had no choice other than to register a vehicle and issue a new license plate weeks after his date of purchase (see history of when items were received/not received form the client in the prior response)Volvo of Tempe seeks to be reimbursed by the client for the registration fees the dealership paid, then the client can proceed to seek reimbursement from the *** for the fees paid (the client will be out Zero dollars) and can transfer the two-party owned plate to the vehicle as he choosesVolvo of Tempe cannot be held responsible if a client fails to provide needed documentation after weeks from date of purchasehis requested lienholder *** has strict requirements for a dealer to perfect title AND register a vehicle as part of the transaction within days from the time of saleVolvo of Tempe tried numerous times to obtain ANY documentation from the client but, in the end, the client chose not to provide information in a timely mannerThe dealership will not reimburse Mr*** any requested monies (as they are not owed) but, does seek restitution for the non-military registration paid on his behalfMr*** was informed that payment to Volvo of Tempe had to be made no later than March 4, however he failed to meet the reimbursement dateFailure to adequately reimburse Volvo of Tempe for registration fees paid on his behalf will result in outside collection effortsVolvo of Tempe seeks to be relieved of any and all liability and claims in this matter.Regards,*** ***Chief Operating OfficerVolvo of Tempe
On February 4, 2015, Mr. [redacted] purchased a 2012 Ford F-150 from Volvo of Tempe and requested a Vehicle License Tax Exemption on the basis of a special military exemption. At the time of sale, Mr. [redacted] did not/could not provide the required military orders supporting his exemption request...
therefore, it was noted on the purchase We Owe (Attachment A) that the client would be responsible for non-military registration fees should there be an issue with the exemption not being provided. Mr. [redacted] agreed to provide the information , signed the We Owe form accordingly and Volvo of Tempe collected the reduced military registration fees of$73.75 vs. the non-military registration fees normally owed. In addition, the client requested Volvo of Tempe to transfer an Arizona Wilderness License Plate, [redacted], in his possession to the vehicle purchased...note, the plate he produced and kept in his possession was not from a trade in vehicle on the transaction. Volvo of Tempe did have the client sign the [redacted] license plate transfer documentation and provided the client a 45 Day temporary registration plate (TRP) while we underwent the vehicle's registration process with the State of Arizona, a requirement for perfecting the title and lien with his lienholder [redacted] (Sec Attachment 8).During the process of trying to register the vehicle, the client was contacted numerous times via phone and email asking him client to produce the proper military documentation in order to legally register the vehicle as a military exception transaction...there was no response from the client to our numerous inquiries. Volvo of Tempe then emailed the client a copy of the [redacted] ([redacted]) VLT Exemption criteria (Sec Attachment C) on February 20, 2015 and indicated the legal requirements as stated on Pages 4 & 5 of the document. Again, the client was uncooperative from the time of purchase to produce the stated documents even thou gh he promised to do so per the We Owe statement at the time of sale. Furthermore, it was discovered during the registration process that the Arizona Wilderness License Plate, [redacted], was not legally his to transfer to another vehicle as it was associated with the client and a secondary party (Sec Attachment D). Volvo of Tempe did not have written authorization and/or Power of Attorney from the secondary party to transfer the plate therefore, the dealership would be in violation of [redacted] if we did in fact perform the license plate transfer.After receiving no reply from the client to obtain military orders to register the vehicle with a military exempt ion, Volvo of Tempe performed a non-military registration on February 24, 2015, issuing and mailing a new plate for the [redacted] purchase. Volvo of Tempe is legally bound to perfect the lien with the lienholder no later than 30 days from date of purchase and considering time was set to expire, the decision was made to register the vehicle. Considerin g military exemption orders were not received, Volvo of Tempe plated the veh icle as a non-military transact ion and paid $387.74 to register the vehicle (See Attachment E). Again, a military exemption could not be performed due to the lack of documentation received from the client and the Arizona Wilderness License Plate, [redacted], transfer did not take place as the license plate was not solely the client's to move to another vehicl e. On February 27, 2015, the client requested an update on his registration status, was instructed to contact one of the Volvo Sales Managers, and in a second email, subsequently provided military orders to the dealership staff (See Attachment F). Unfortunately, the registration process was completed at this point and a follow up email sent indicating vehicle registration had been performed as a non-military transaction. The client was informed he owed Volvo of Tempe $313.99 ($387.74 less the $73.75 registration fee paid at the time of sale) for the non-military registration with a payment due date no later than March 4, 2015. Subsequently, the client responded asking why we deleted his Arizona Wilderness License Plate, [redacted] ... the plate was never licensed to the vehicle as explained above. Lastly, in reviewing the client's military orders, it became evident that the documentation provided to Volvo of Tempe was expired. The military orders were issued on December 9, 2013 and authorized for 390 days... the orders were expired at the time of the vehicle purchase by more than 30 days. (Sec Attachment G- Email Correspondence History).It's evident that the client knew his military orders were expired at the time of vehicle purchase and therefore, he would not be eligible for a military license plate exemption and wanted to try and perform the registration on his accord. The client indicated Volvo of Tempe was non-responsive to produce a valid vehicle registration and he had to initiate the titling process on his own behalf. This statement cannot be further from the truth. Volvo of Tempe performed all registration procedures in accordance with [redacted] laws, under the requirements of the lienholder, and acted properly in its action to seek restitution for the non-military registration monies paid on the client 's behalf. Volvo of Tempe does not owe the client any reimbursement for dealer documentation and/or processing fees, I .e., $389.95 but rather, the client owes the dealership monies in the amount of$313.99 for registering the vehicle. If the client believes he is entitled to a military exemption, he will need to produce the valid documentation and apply for a credit directly with the [redacted]. In summary, Volvo of Tempe seeks to be released of any and all liability in this complaint. Should you have any questions regarding this correspondence, please contact me at your earliest convenience. Thank you.
On November 3, 2014, [redacted] finalized his purchase of a [redacted] limited edition vehicle from Volvo of Tempe via phone from his residence in [redacted]. At the client’s request and doing, he arranged for a licensed transport company to pick up the vehicle in Tempe,...
[redacted] and deliver it to [redacted] Prior to vehicle transport pick up at Volvo of Tempe, all purchase documents were sent overnight delivery to the client for his review and subsequent signatures. At the time paperwork was sent to [redacted], the vehicle had 37 miles showing on the odometer. As part of the final transaction, the client requested Volvo of Tempe to install an extensive [redacted] vinyl wrap paint protection product on the vehicle. Because of the extensive nature of the application, the vehicle was driven on November 10, 2014 to our primary [redacted] clean-room installation facility located 16 miles away from Volvo of Tempe at our sister dealership, [redacted]. (See Attachment A). The roundtrip distance incurred on the vehicle for the [redacted] installation was 32+/- miles hence, bringing the vehicle odometer reading to approximately 70 actual miles. The vehicle was then detailed, confined, and keys secured at Volvo of Tempe while awaiting its transport to [redacted]. No further movement or driving of the vehicle occurred. ** [redacted]., the client’s supplied transport company, arrived a few days later to pick up the vehicle for outbound transport from Volvo of Tempe to [redacted]. As part of standard protocol for all transport companies, the vehicle was inspected by the assigned transport driver, with no non-conformities identified (See Attachment B). It’s important to note that transport drivers are notoriously meticulous when inspecting vehicles prior to transport as any identified non-conformity that’s notated will financially admonish the driver/transport company for stated damages. In this case, the client’s provided transport driver identified absolutely zero non-conformities on the vehicle and accepted transport. Furthermore, as standard dealership protocol with any and all client initiated transports, Volvo of Tempe sales management photographed the vehicle’s odometer reading, wheels, and interior to document overall condition immediately prior to transport loading. Again, no non-conformities were identified and the vehicle’s odometer mileage was photographed indicating 70 miles (See Attachment C). Once any vehicle has been satisfactorily released to the client’s supplied transport carrier, Volvo of Tempe’s liability ceases to exist… all liability for any vehicle damages/non-conformities transfers to the client’s transport carrier. Once the Pinn vehicle left the Volvo of Tempe facility with the client’s contracted carrier, the dealership had absolutely zero responsibility, control or obligation for the vehicle.The vehicle was then transported across the country from [redacted]., for arrival at the client’s pre-arranged point of acceptance, [redacted]. The vehicle was inspected upon arrival by [redacted] personnel and the transport carrier driver… once again no non-conformities were noted at the time of vehicle delivery (See Attachment D). In arranging the transport carrier shipment and delivery location himself, the client accepts 100% responsibility that the people he has chosen to perform such services, i.e., shipping and receiving, are reputable and have the ability to act on his behalf. Again, what occurred with the vehicle during shipment and/or after its arrival to [redacted] is outside of Volvo of Tempe’s responsibility and liability. By the client’s own admission (See Attachment E), he indicates and speculates multiple scenarios could have happened to the vehicle while in route and/or after arrival its’ arrival to [redacted]. In Volvo of Tempe’s opinion, the vehicle was more than likely driven and subsequently damaged by [redacted] personnel after the vehicle arrived… how else could 5 more miles be shown on the odometer from the time the vehicle left [redacted] with 70 actual documented miles, to the time of client pick-up with 75 miles showing on the odometer (and in a non-detailed condition) from [redacted]? In summary, Volvo of Tempe seeks to be released of any and all liability in this complaint. It’s very unfortunate that [redacted] new vehicle sustained bumper damage however, it’s not a situation where Volvo of Tempe had any part and/or responsibility in the matter. Should you have any questions regarding this correspondence, please contact me at your earliest convenience. Thank you.Regards,[redacted]Executive Manager – Volvo of Tempe
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regarless of whose fault this was, Volvo of Tempe explicitly stated, via an email from the sales manager ([redacted]) to replace the damaged spoiler. Two days later, when I mentioned cost of installation, he said that he would not replace it. Once he offered to replace it he should have followed through. I will not accept this decision just because he is frustrated with the situation. If this is not settled through the Revdex.com I will seek other means of reimbursement.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am eligible for military exemption, and I am the owner of the wildlife plate.First and foremost, I was deployed in support of Operation Enduring Freedom for over year. I departed 03DEC& returned 04JAN2015. According to *** ***, I remain eligible for one year AFTER I return from deployment. Even if we do some fuzzy math based on the items circled red on Volvo of Tempe's attachments: 09DEC+ days= puts us well into calendar year 2015.When examining the military orders, you can't consider the date on the top right corner, that could be the date the information was entered into a database, or the date the orders were printed. You MUST look at the date the service member reports for duty. (the orders might be printed a month or two before the service member has to report to a duty station). This is especially true for members of the national guard or the reserves where civilian employers must be notified.Part of the problem was the number and variety of staff members at Volvo of Tempe contacting me about these military orders; I always asked them which orders they wanted. I was told, well whichever ones show you're in the military. I knew from personal experience, reading the *** form, and reading the *** website, this is not the case. *** *** does not provide free registration to all members of the military, only to service members deployed in support of OIF, OEF & Noble Eagle. Sending in my last set of orders; which in my case assign me to an Army Reserve position, would not meet the statutory requirement. I repeatedly asked Volvo of Tempe which orders to send; my orders to active duty, my orders overseas, my FY amendment orders, or my redeployment orders which return me from overseas to CONUS. None of the Volvo of Tempe staff could ever provide an answer, which delayed the process, started eroding communication, and for some, it raised suspicion I was trying to hide something.I was never given a suspense date. At no time did any member of the Volvo of Tempe staff tell me either verbally, or in electronic mail that I needed to provide orders by XX date or they would process the title transfer without the military exemption. I was always waiting on an answer to exactly which orders they wanted.I am the owner of the wildlife license plate; my wife & I are both owners of our vehicles. If my wife needed to complete a form in order process the transfer, then why not email, fax, or get ahold of us to have her come in and sign the paperwork. See attachment for a sampling of supporting documents showing we; my wife & I own the license plate and are eligible to transfer to our vehicles.I was never told my wife being Co-Owner/ co-registrant of the license plate was an issue. I was never told she needed to sign or complete and sign a form. This is the first time I'm hearing of this being an issue.I was never given a suspense date on the military orders and was never told Volvo of Tempe could not transfer the license plate because my wife needed to complete or sign an additional form. Had these two things been communicated to me, we could have complied. At the end of the day if I don't know about a deadline or an additional form needs to be completed, then I can't complete it.Volvo of Tempe failed to process my military exemption & failed to transfer my wildlife plate. Volvo of Tempe's actions failed to meet the contractual obligations in the purchase agreement: title processing fees in the amount of $389.50. Volvo of Tempe owes me a refund of $& compensation for my time lost repairing the damage they did to my car by deleting and canceling out my wildlife license plate and sending it into "limbo" where it was not issued to any vehicle, let alone a vehicle owned by my wife & I
Regards,
*** ***
1) Odometer Statement: As previously indicated, Volvo of Tempe full disclosed the mileage on the vehicle at time of purchase indicating milesThe client requested additional equipment to be installed after the sale...this resulted in another miles being added to the vehicle while being driven to and from the Clearbra installation facilityThe mileage was full justified and strictly complied in the course of business for completing client requested accessory items.2) Vehicle Registration: Volvo of Tempe (as are other Arizona dealerships) is authorized to only complete vehicle registration for the state in which they conduct business, i.e., ArizonaThe reason for this is no dealer can cover all instances and nuances associated with registration and/or emission requirements across states, cities, counties and municipalitiesIt I s the client's responsibility to properly register the vehicle in his/her home state this is the reason why a day TRP (Temporary Registration Plate) is generated in order to allow the client time to complete associated registration transaction(s)Its true vehicle sales tax was incorrect collected at the time of MrPinn 's purchase however, the full tax amount was promptly'and immediately refund ed to the client when the initial oversight was discovered.3) Bumper Fascia Damage: Volvo of Tempe's Sales Management offered as a gesture of goodwill that we would assist in the bumper fascia replacement for MrPinn 's vehicleHowever, after review of the facts at hand by the dealership's Executive Manager and MrPinn's own admission that the damage may have been incurred by his own agents of record, i.e., the client's hired transport carrier and assigned receiving agents at Secor Volvothe offer to participate in any repair expense/reimbursement was withdrawnThe facts are the vehicle left Tempe. Arizona completely intact with no damage as documented/inspected /attested to by A & Sons Express, Inc., the client's contracted transport carrierAlso, the same is true for the vehicle's delivery arrival/receipt at Secor VolvoAs stated in our previous correspondence, the vehicle was more than likely driven and subsequently damaged by Secor Volvo personnel after the vehicle arrived the vehicle was driven miles by someone between the time the car was transported from Volvo of Tempe (documented miles on the odometer) and subsequent time of client vehicle pifrom Secor Volvo (miles documented miles on the odometer).In closing, once any vehicle has been satisfactorily released to the client's supplied transport carrierVolvo of Tempe's liability ceases to existall liability for any vehicle damages/non-conformities transfers to the client's transport carrier and his/her designated receiving anent(s)Once the Pinn vehicle left the Volvo of Tempe facility with the client's contracted carrier, the dealership had absolutely zero responsibility, control or obligation for the vehicleTherefore, Volvo of Tempe will not accept, participate in and/or be held financially responsible for any damages associated with the Pinn vehicle. Although this damage occurrence is very unfortunate to have with a new vehicle purchase, it's a discussion and resolution best suited amongst MrPinn, A & Son's Express, Inc and Secor Volvo not Volvo of Tempe
In the matter regarding *** *** and his used vehicle purchase from Volvo of Tempe, the time passed for him to produce applicable documents and the dealership paid the fees to register the vehicle as a non-military purchasePer the client's own email(s), he did not feel any military documents of any kind were needed to register the vehicle which, is untrue and outside of the legal requirements imposed by the State of ArizonaGiven this, Volvo of Tempe had no choice other than to register a vehicle and issue a new license plate weeks after his date of purchase (see history of when items were received/not received form the client in the prior response)Volvo of Tempe seeks to be reimbursed by the client for the registration fees the dealership paid, then the client can proceed to seek reimbursement from the *** for the fees paid (the client will be out Zero dollars) and can transfer the two-party owned plate to the vehicle as he choosesVolvo of Tempe cannot be held responsible if a client fails to provide needed documentation after weeks from date of purchasehis requested lienholder *** has strict requirements for a dealer to perfect title AND register a vehicle as part of the transaction within days from the time of saleVolvo of Tempe tried numerous times to obtain ANY documentation from the client but, in the end, the client chose not to provide information in a timely mannerThe dealership will not reimburse Mr*** any requested monies (as they are not owed) but, does seek restitution for the non-military registration paid on his behalfMr*** was informed that payment to Volvo of Tempe had to be made no later than March 4, however he failed to meet the reimbursement dateFailure to adequately reimburse Volvo of Tempe for registration fees paid on his behalf will result in outside collection effortsVolvo of Tempe seeks to be relieved of any and all liability and claims in this matter.Regards,*** ***Chief Operating OfficerVolvo of Tempe
Please see the attached correspondence addressing the client matter and Volvo of Tempe's resolution. Thank you.[redacted]Volvo of Tempe
On February 4, 2015, Mr. [redacted] purchased a 2012 Ford F-150 from Volvo of Tempe and requested a Vehicle License Tax Exemption on the basis of a special military exemption. At the time of sale, Mr. [redacted] did not/could not provide the required military orders supporting his exemption request...
therefore, it was noted on the purchase We Owe (Attachment A) that the client would be responsible for non-military registration fees should there be an issue with the exemption not being provided. Mr. [redacted] agreed to provide the information , signed the We Owe form accordingly and Volvo of Tempe collected the reduced military registration fees of$73.75 vs. the non-military registration fees normally owed. In addition, the client requested Volvo of Tempe to transfer an Arizona Wilderness License Plate, [redacted], in his possession to the vehicle purchased...note, the plate he produced and kept in his possession was not from a trade in vehicle on the transaction. Volvo of Tempe did have the client sign the [redacted] license plate transfer documentation and provided the client a 45 Day temporary registration plate (TRP) while we underwent the vehicle's registration process with the State of Arizona, a requirement for perfecting the title and lien with his lienholder [redacted] (Sec Attachment 8).During the process of trying to register the vehicle, the client was contacted numerous times via phone and email asking him client to produce the proper military documentation in order to legally register the vehicle as a military exception transaction...there was no response from the client to our numerous inquiries. Volvo of Tempe then emailed the client a copy of the [redacted] ([redacted]) VLT Exemption criteria (Sec Attachment C) on February 20, 2015 and indicated the legal requirements as stated on Pages 4 & 5 of the document. Again, the client was uncooperative from the time of purchase to produce the stated documents even thou gh he promised to do so per the We Owe statement at the time of sale. Furthermore, it was discovered during the registration process that the Arizona Wilderness License Plate, [redacted], was not legally his to transfer to another vehicle as it was associated with the client and a secondary party (Sec Attachment D). Volvo of Tempe did not have written authorization and/or Power of Attorney from the secondary party to transfer the plate therefore, the dealership would be in violation of [redacted] if we did in fact perform the license plate transfer.After receiving no reply from the client to obtain military orders to register the vehicle with a military exempt ion, Volvo of Tempe performed a non-military registration on February 24, 2015, issuing and mailing a new plate for the [redacted] purchase. Volvo of Tempe is legally bound to perfect the lien with the lienholder no later than 30 days from date of purchase and considering time was set to expire, the decision was made to register the vehicle. Considerin g military exemption orders were not received, Volvo of Tempe plated the veh icle as a non-military transact ion and paid $387.74 to register the vehicle (See Attachment E). Again, a military exemption could not be performed due to the lack of documentation received from the client and the Arizona Wilderness License Plate, [redacted], transfer did not take place as the license plate was not solely the client's to move to another vehicl e. On February 27, 2015, the client requested an update on his registration status, was instructed to contact one of the Volvo Sales Managers, and in a second email, subsequently provided military orders to the dealership staff (See Attachment F). Unfortunately, the registration process was completed at this point and a follow up email sent indicating vehicle registration had been performed as a non-military transaction. The client was informed he owed Volvo of Tempe $313.99 ($387.74 less the $73.75 registration fee paid at the time of sale) for the non-military registration with a payment due date no later than March 4, 2015. Subsequently, the client responded asking why we deleted his Arizona Wilderness License Plate, [redacted] ... the plate was never licensed to the vehicle as explained above. Lastly, in reviewing the client's military orders, it became evident that the documentation provided to Volvo of Tempe was expired. The military orders were issued on December 9, 2013 and authorized for 390 days... the orders were expired at the time of the vehicle purchase by more than 30 days. (Sec Attachment G- Email Correspondence History).It's evident that the client knew his military orders were expired at the time of vehicle purchase and therefore, he would not be eligible for a military license plate exemption and wanted to try and perform the registration on his accord. The client indicated Volvo of Tempe was non-responsive to produce a valid vehicle registration and he had to initiate the titling process on his own behalf. This statement cannot be further from the truth. Volvo of Tempe performed all registration procedures in accordance with [redacted] laws, under the requirements of the lienholder, and acted properly in its action to seek restitution for the non-military registration monies paid on the client 's behalf. Volvo of Tempe does not owe the client any reimbursement for dealer documentation and/or processing fees, I .e., $389.95 but rather, the client owes the dealership monies in the amount of$313.99 for registering the vehicle. If the client believes he is entitled to a military exemption, he will need to produce the valid documentation and apply for a credit directly with the [redacted]. In summary, Volvo of Tempe seeks to be released of any and all liability in this complaint. Should you have any questions regarding this correspondence, please contact me at your earliest convenience. Thank you.
On November 3, 2014, [redacted] finalized his purchase of a [redacted] limited edition vehicle from Volvo of Tempe via phone from his residence in [redacted]. At the client’s request and doing, he arranged for a licensed transport company to pick up the vehicle in Tempe,...
[redacted] and deliver it to [redacted] Prior to vehicle transport pick up at Volvo of Tempe, all purchase documents were sent overnight delivery to the client for his review and subsequent signatures. At the time paperwork was sent to [redacted], the vehicle had 37 miles showing on the odometer. As part of the final transaction, the client requested Volvo of Tempe to install an extensive [redacted] vinyl wrap paint protection product on the vehicle. Because of the extensive nature of the application, the vehicle was driven on November 10, 2014 to our primary [redacted] clean-room installation facility located 16 miles away from Volvo of Tempe at our sister dealership, [redacted]. (See Attachment A). The roundtrip distance incurred on the vehicle for the [redacted] installation was 32+/- miles hence, bringing the vehicle odometer reading to approximately 70 actual miles. The vehicle was then detailed, confined, and keys secured at Volvo of Tempe while awaiting its transport to [redacted]. No further movement or driving of the vehicle occurred. ** [redacted]., the client’s supplied transport company, arrived a few days later to pick up the vehicle for outbound transport from Volvo of Tempe to [redacted]. As part of standard protocol for all transport companies, the vehicle was inspected by the assigned transport driver, with no non-conformities identified (See Attachment B). It’s important to note that transport drivers are notoriously meticulous when inspecting vehicles prior to transport as any identified non-conformity that’s notated will financially admonish the driver/transport company for stated damages. In this case, the client’s provided transport driver identified absolutely zero non-conformities on the vehicle and accepted transport. Furthermore, as standard dealership protocol with any and all client initiated transports, Volvo of Tempe sales management photographed the vehicle’s odometer reading, wheels, and interior to document overall condition immediately prior to transport loading. Again, no non-conformities were identified and the vehicle’s odometer mileage was photographed indicating 70 miles (See Attachment C). Once any vehicle has been satisfactorily released to the client’s supplied transport carrier, Volvo of Tempe’s liability ceases to exist… all liability for any vehicle damages/non-conformities transfers to the client’s transport carrier. Once the Pinn vehicle left the Volvo of Tempe facility with the client’s contracted carrier, the dealership had absolutely zero responsibility, control or obligation for the vehicle.The vehicle was then transported across the country from [redacted]., for arrival at the client’s pre-arranged point of acceptance, [redacted]. The vehicle was inspected upon arrival by [redacted] personnel and the transport carrier driver… once again no non-conformities were noted at the time of vehicle delivery (See Attachment D). In arranging the transport carrier shipment and delivery location himself, the client accepts 100% responsibility that the people he has chosen to perform such services, i.e., shipping and receiving, are reputable and have the ability to act on his behalf. Again, what occurred with the vehicle during shipment and/or after its arrival to [redacted] is outside of Volvo of Tempe’s responsibility and liability. By the client’s own admission (See Attachment E), he indicates and speculates multiple scenarios could have happened to the vehicle while in route and/or after arrival its’ arrival to [redacted]. In Volvo of Tempe’s opinion, the vehicle was more than likely driven and subsequently damaged by [redacted] personnel after the vehicle arrived… how else could 5 more miles be shown on the odometer from the time the vehicle left [redacted] with 70 actual documented miles, to the time of client pick-up with 75 miles showing on the odometer (and in a non-detailed condition) from [redacted]? In summary, Volvo of Tempe seeks to be released of any and all liability in this complaint. It’s very unfortunate that [redacted] new vehicle sustained bumper damage however, it’s not a situation where Volvo of Tempe had any part and/or responsibility in the matter. Should you have any questions regarding this correspondence, please contact me at your earliest convenience. Thank you.Regards,[redacted]Executive Manager – Volvo of Tempe
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regarless of whose fault this was, Volvo of Tempe explicitly stated, via an email from the sales manager ([redacted]) to replace the damaged spoiler. Two days later, when I mentioned cost of installation, he said that he would not replace it. Once he offered to replace it he should have followed through. I will not accept this decision just because he is frustrated with the situation. If this is not settled through the Revdex.com I will seek other means of reimbursement.
Regards,
[redacted]