Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regarless of whose fault this was, Volvo of Tempe explicitly stated, via an email from the sales manager ( [redacted] ) to replace the damaged spoilerTwo days later, when I mentioned cost of installation, he said that he would not replace it Once he offered to replace it he should have followed through I will not accept this decision just because he is frustrated with the situation If this is not settled through the Revdex.com I will seek other means of reimbursement Regards, [redacted] ***
On February 4, 2015, Mr [redacted] purchased a Ford F-from Volvo of Tempe and requested a Vehicle License Tax Exemption on the basis of a special military exemptionAt the time of sale, Mr [redacted] did not/could not provide the required military orders supporting his exemption request therefore, it was noted on the purchase We Owe (Attachment A) that the client would be responsible for non-military registration fees should there be an issue with the exemption not being providedMr [redacted] agreed to provide the information , signed the We Owe form accordingly and Volvo of Tempe collected the reduced military registration fees of$vsthe non-military registration fees normally owedIn addition, the client requested Volvo of Tempe to transfer an Arizona Wilderness License Plate, [redacted] , in his possession to the vehicle purchased...note, the plate he produced and kept in his possession was not from a trade in vehicle on the transactionVolvo of Tempe did have the client sign the [redacted] license plate transfer documentation and provided the client a Day temporary registration plate (TRP) while we underwent the vehicle's registration process with the State of Arizona, a requirement for perfecting the title and lien with his lienholder [redacted] (Sec Attachment 8).During the process of trying to register the vehicle, the client was contacted numerous times via phone and email asking him client to produce the proper military documentation in order to legally register the vehicle as a military exception transaction...there was no response from the client to our numerous inquiriesVolvo of Tempe then emailed the client a copy of the [redacted] (***) VLT Exemption criteria (Sec Attachment C) on February 20, and indicated the legal requirements as stated on Pages & of the documentAgain, the client was uncooperative from the time of purchase to produce the stated documents even thou gh he promised to do so per the We Owe statement at the time of saleFurthermore, it was discovered during the registration process that the Arizona Wilderness License Plate, [redacted] , was not legally his to transfer to another vehicle as it was associated with the client and a secondary party (Sec Attachment D)Volvo of Tempe did not have written authorization and/or Power of Attorney from the secondary party to transfer the plate therefore, the dealership would be in violation of [redacted] if we did in fact perform the license plate transfer.After receiving no reply from the client to obtain military orders to register the vehicle with a military exempt ion, Volvo of Tempe performed a non-military registration on February 24, 2015, issuing and mailing a new plate for the [redacted] purchaseVolvo of Tempe is legally bound to perfect the lien with the lienholder no later than days from date of purchase and considering time was set to expire, the decision was made to register the vehicleConsiderin g military exemption orders were not received, Volvo of Tempe plated the veh icle as a non-military transact ion and paid $to register the vehicle (See Attachment E)Again, a military exemption could not be performed due to the lack of documentation received from the client and the Arizona Wilderness License Plate, [redacted] , transfer did not take place as the license plate was not solely the client's to move to another vehicl eOn February 27, 2015, the client requested an update on his registration status, was instructed to contact one of the Volvo Sales Managers, and in a second email, subsequently provided military orders to the dealership staff (See Attachment F)Unfortunately, the registration process was completed at this point and a follow up email sent indicating vehicle registration had been performed as a non-military transactionThe client was informed he owed Volvo of Tempe $($less the $registration fee paid at the time of sale) for the non-military registration with a payment due date no later than March 4, Subsequently, the client responded asking why we deleted his Arizona Wilderness License Plate, [redacted] the plate was never licensed to the vehicle as explained aboveLastly, in reviewing the client's military orders, it became evident that the documentation provided to Volvo of Tempe was expiredThe military orders were issued on December 9, and authorized for daysthe orders were expired at the time of the vehicle purchase by more than days(Sec Attachment G- Email Correspondence History).It's evident that the client knew his military orders were expired at the time of vehicle purchase and therefore, he would not be eligible for a military license plate exemption and wanted to try and perform the registration on his accordThe client indicated Volvo of Tempe was non-responsive to produce a valid vehicle registration and he had to initiate the titling process on his own behalfThis statement cannot be further from the truthVolvo of Tempe performed all registration procedures in accordance with [redacted] laws, under the requirements of the lienholder, and acted properly in its action to seek restitution for the non-military registration monies paid on the client 's behalfVolvo of Tempe does not owe the client any reimbursement for dealer documentation and/or processing fees, I .e., $but rather, the client owes the dealership monies in the amount of$for registering the vehicleIf the client believes he is entitled to a military exemption, he will need to produce the valid documentation and apply for a credit directly with the [redacted] In summary, Volvo of Tempe seeks to be released of any and all liability in this complaintShould you have any questions regarding this correspondence, please contact me at your earliest convenienceThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regarless of whose fault this was, Volvo of Tempe explicitly stated, via an email from the sales manager ( [redacted] ) to replace the damaged spoilerTwo days later, when I mentioned cost of installation, he said that he would not replace it Once he offered to replace it he should have followed through I will not accept this decision just because he is frustrated with the situation If this is not settled through the Revdex.com I will seek other means of reimbursement Regards, [redacted] ***
On February 4, 2015, Mr [redacted] purchased a Ford F-from Volvo of Tempe and requested a Vehicle License Tax Exemption on the basis of a special military exemptionAt the time of sale, Mr [redacted] did not/could not provide the required military orders supporting his exemption request therefore, it was noted on the purchase We Owe (Attachment A) that the client would be responsible for non-military registration fees should there be an issue with the exemption not being providedMr [redacted] agreed to provide the information , signed the We Owe form accordingly and Volvo of Tempe collected the reduced military registration fees of$vsthe non-military registration fees normally owedIn addition, the client requested Volvo of Tempe to transfer an Arizona Wilderness License Plate, [redacted] , in his possession to the vehicle purchased...note, the plate he produced and kept in his possession was not from a trade in vehicle on the transactionVolvo of Tempe did have the client sign the [redacted] license plate transfer documentation and provided the client a Day temporary registration plate (TRP) while we underwent the vehicle's registration process with the State of Arizona, a requirement for perfecting the title and lien with his lienholder [redacted] (Sec Attachment 8).During the process of trying to register the vehicle, the client was contacted numerous times via phone and email asking him client to produce the proper military documentation in order to legally register the vehicle as a military exception transaction...there was no response from the client to our numerous inquiriesVolvo of Tempe then emailed the client a copy of the [redacted] (***) VLT Exemption criteria (Sec Attachment C) on February 20, and indicated the legal requirements as stated on Pages & of the documentAgain, the client was uncooperative from the time of purchase to produce the stated documents even thou gh he promised to do so per the We Owe statement at the time of saleFurthermore, it was discovered during the registration process that the Arizona Wilderness License Plate, [redacted] , was not legally his to transfer to another vehicle as it was associated with the client and a secondary party (Sec Attachment D)Volvo of Tempe did not have written authorization and/or Power of Attorney from the secondary party to transfer the plate therefore, the dealership would be in violation of [redacted] if we did in fact perform the license plate transfer.After receiving no reply from the client to obtain military orders to register the vehicle with a military exempt ion, Volvo of Tempe performed a non-military registration on February 24, 2015, issuing and mailing a new plate for the [redacted] purchaseVolvo of Tempe is legally bound to perfect the lien with the lienholder no later than days from date of purchase and considering time was set to expire, the decision was made to register the vehicleConsiderin g military exemption orders were not received, Volvo of Tempe plated the veh icle as a non-military transact ion and paid $to register the vehicle (See Attachment E)Again, a military exemption could not be performed due to the lack of documentation received from the client and the Arizona Wilderness License Plate, [redacted] , transfer did not take place as the license plate was not solely the client's to move to another vehicl eOn February 27, 2015, the client requested an update on his registration status, was instructed to contact one of the Volvo Sales Managers, and in a second email, subsequently provided military orders to the dealership staff (See Attachment F)Unfortunately, the registration process was completed at this point and a follow up email sent indicating vehicle registration had been performed as a non-military transactionThe client was informed he owed Volvo of Tempe $($less the $registration fee paid at the time of sale) for the non-military registration with a payment due date no later than March 4, Subsequently, the client responded asking why we deleted his Arizona Wilderness License Plate, [redacted] the plate was never licensed to the vehicle as explained aboveLastly, in reviewing the client's military orders, it became evident that the documentation provided to Volvo of Tempe was expiredThe military orders were issued on December 9, and authorized for daysthe orders were expired at the time of the vehicle purchase by more than days(Sec Attachment G- Email Correspondence History).It's evident that the client knew his military orders were expired at the time of vehicle purchase and therefore, he would not be eligible for a military license plate exemption and wanted to try and perform the registration on his accordThe client indicated Volvo of Tempe was non-responsive to produce a valid vehicle registration and he had to initiate the titling process on his own behalfThis statement cannot be further from the truthVolvo of Tempe performed all registration procedures in accordance with [redacted] laws, under the requirements of the lienholder, and acted properly in its action to seek restitution for the non-military registration monies paid on the client 's behalfVolvo of Tempe does not owe the client any reimbursement for dealer documentation and/or processing fees, I .e., $but rather, the client owes the dealership monies in the amount of$for registering the vehicleIf the client believes he is entitled to a military exemption, he will need to produce the valid documentation and apply for a credit directly with the [redacted] In summary, Volvo of Tempe seeks to be released of any and all liability in this complaintShould you have any questions regarding this correspondence, please contact me at your earliest convenienceThank you