Harold Adam Refuse Removal, Inc.

June 19, Dear *** ***:I would like to response to your letter dated Tuesday, June 17, regarding ID *** and his complaint of June 16, 2014.I looked over his account and found no record of his paying for his November serviceIf the check he claims to have sent us
bounced, it is the same as not having paid so he would still owe us $for November with an additional $charge from our bank for the bounced check.If he skipped December and January, there is no indication that he called our office and said soSo to my knowledge, he would owe those two months as well.He did indeed pay March, but what about February?Having not paid November through February, he would indeed owe us $(plus $10) - a total of $Even if we do not charge him for December and January, he would still owe us $I had no other information that would tell me otherwise, I never even received a call of complaint from this man, So I did indeed bill him according to the account information infront of me..I also checked with our driverHe reported that he always passed right by this location on a Friday and the trash was almost never outHe said he probably picked trash up twice at this siteHe believes ***, another trash hauler, may have been picking up his trashEither that, or he wasn't putting it out on the right day or the right time (no later than 8:a.m.) Regardless of the why, we cant very well pick up trash that isn't there.At any rate, I don't know why he would think we would offer him service when he isn't paying his bills, And if he believes he can get out of paying his bills by reporting us to the Revdex.com, then he needs a reality check.In conclusion, I'd say this man is his own problemThere's been no communication with us on his part, he admits he paid only one month, and the driver tells me his trash is never outI certainly don't know what he thinks we can do about thatI'm glad hes gotten another trash hauler I will contact our collection agency and remove his name from their accountThen we consider this matter completely finished

Harold Adams Refuse is a great company. Reasonable rates,great service,their guys always clean up,put cans back nicely,and are friendly. On time 99% of the time.

Review: I paid for garbage pickup in November 2013 no garbage got picked up, I skipped service for dec. jan. and paid for march .....no garbage got picked up. I went with another garbage pickup service and now 5 months later they say I owe 108.00 dollars for garbage pickup, not one single bag of garbage ever got picked up here ever by [redacted], I have witnesses that say all of march they skipped me.I did find out that check for November did bounce for 25 dollars but that doesn't explain check they cashed for march and no garbage pickup. since November I have not received one letter from company about billing or 108.00 dollars till today june 2014 and it was call from collections office. I tried contacting to resolve but phone number goes to fax machine. [redacted]Desired Settlement: I would like 108.00 dollars dropped for their lack of service and poor contact to me about billing. And trying to rip me off for services they never did.

Business

Response:

June 19, 2014Dear [redacted]:I would like to response to your letter dated Tuesday, June 17, 2014 regarding ID [redacted] and his complaint of June 16, 2014.I looked over his account and found no record of his paying for his November service. If the check he claims to have sent us bounced, it is the same as not having paid so he would still owe us $27 for November with an additional $10 charge from our bank for the bounced check.If he skipped December and January, there is no indication that he called our office and said so. So to my knowledge, he would owe those two months as well.He did indeed pay March, but what about February?Having not paid November through February, he would indeed owe us $108 (plus $10) - a total of $118. Even if we do not charge him for December and January, he would still owe us $64. I had no other information that would tell me otherwise, I never even received a call of complaint from this man, So I did indeed bill him according to the account information infront of me..I also checked with our driver. He reported that he always passed right by this location on a Friday and the trash was almost never out. He said he probably picked trash up twice at this site. He believes [redacted], another trash hauler, may have been picking up his trash. Either that, or he wasn't putting it out on the right day or the right time (no later than 8:00 a.m.) Regardless of the why, we cant very well pick up trash that isn't there.At any rate, I don't know why he would think we would offer him service when he isn't paying his bills, And if he believes he can get out of paying his bills by reporting us to the Revdex.com, then he needs a reality check.In conclusion, I'd say this man is his own problem. There's been no communication with us on his part, he admits he paid only one month, and the driver tells me his trash is never out. I certainly don't know what he thinks we can do about that. I'm glad hes gotten another trash hauler I will contact our collection agency and remove his name from their account. Then we consider this matter completely finished.