In regard to the latest response by Mr*** Please refer to my original email explaining the job along with copies of the contract and invoice My response remains as stated It should be noted by your organization that Mr [redacted] is not the individual I dealt with on this transaction Ms [redacted] was the person who made all approvals & selections of materials as specified in the signed contract and invoice The painting contractor indicated the doors, Ms [redacted] selected, matched the home and the current painted openings and front door colors were what did not match with the homes color palette Mr [redacted] refused the offer of good will to paint the openings a color that would match As an effort of customer service, I checked with Clopay, they indicated a 7’-3” door height is custom made to that order and they would not replace the sections as the customer requested You should also note that Mr [redacted] and Ms [redacted] ’s father was present the entire time during the two day installation commenting to the technician on how much he liked the doors and how nice they looked on the home At this time, the Credit Card company that awarded HC Incthe first dispute has a second dispute filed by Mr [redacted] that is still waiting a decision The job has not been paid to dateServices were rendered and fulfilled as per the contract signed by Ms [redacted] , therefore, payment is due Respectfully,
text-transfor* nor* Please see the attached docu*entationThe job was co*pleted as specified according to the signed contract # signed by *s [redacted] * [redacted] on 12/23/Pay*ent was *ade via *s [redacted] ’s Credit Card on 1/14/and the invoice, see attached for details, was sent to *r [redacted] at the request of *s [redacted] Installation of doors and operators was co*pleted on 2/17/&a*p; 2/18/14, five weeks after receipt of invoice Charge back for pay*ent was taken on 6/3/ Pay*ent was awarded back on 8/15/via Credit Card co*pany for disputeFull balance of $ is still outstanding to date for job co*pleted 2/18/pending 2nd dispute filed by custo*er after charge back was awarded by Credit Card co*pany TBD refers only to the Colonial Decra Inserts for the Top Section Glass as selected by *s [redacted] , as stated on the contract Custo*er expressed their dislike of the color selected and approved by *s [redacted] in the signed contract #in *arch approxi*ately one *onth after installation was co*pleted Respectfully,
In regard to the latest response by Mr*** Please refer to my original email explaining the job along with copies of the contract and invoice My response remains as stated It should be noted by your organization that Mr [redacted] is not the individual I dealt with on this transaction Ms [redacted] was the person who made all approvals & selections of materials as specified in the signed contract and invoice The painting contractor indicated the doors, Ms [redacted] selected, matched the home and the current painted openings and front door colors were what did not match with the homes color palette Mr [redacted] refused the offer of good will to paint the openings a color that would match As an effort of customer service, I checked with Clopay, they indicated a 7’-3” door height is custom made to that order and they would not replace the sections as the customer requested You should also note that Mr [redacted] and Ms [redacted] ’s father was present the entire time during the two day installation commenting to the technician on how much he liked the doors and how nice they looked on the home At this time, the Credit Card company that awarded HC Incthe first dispute has a second dispute filed by Mr [redacted] that is still waiting a decision The job has not been paid to dateServices were rendered and fulfilled as per the contract signed by Ms [redacted] , therefore, payment is due Respectfully,
text-transfor* nor* Please see the attached docu*entationThe job was co*pleted as specified according to the signed contract # signed by *s [redacted] * [redacted] on 12/23/Pay*ent was *ade via *s [redacted] ’s Credit Card on 1/14/and the invoice, see attached for details, was sent to *r [redacted] at the request of *s [redacted] Installation of doors and operators was co*pleted on 2/17/&a*p; 2/18/14, five weeks after receipt of invoice Charge back for pay*ent was taken on 6/3/ Pay*ent was awarded back on 8/15/via Credit Card co*pany for disputeFull balance of $ is still outstanding to date for job co*pleted 2/18/pending 2nd dispute filed by custo*er after charge back was awarded by Credit Card co*pany TBD refers only to the Colonial Decra Inserts for the Top Section Glass as selected by *s [redacted] , as stated on the contract Custo*er expressed their dislike of the color selected and approved by *s [redacted] in the signed contract #in *arch approxi*ately one *onth after installation was co*pleted Respectfully,