I am meeting with the property owner this afternoon to look at the area of damage in question The objective of the meeting is to come up with a plan to repair and complete the project Thank you,*** ***Operations ManagerPaul Davis Restoration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The below email was sent to me 2/2/17. As you can see we have a ways to go to resolve these issues. I do want to correct one item in their email. They do pack remotes. remotes were found in the repack by his employees. They also packed the Time Warner modem and it found after I had to replaced it. I have damaged antique chairs that were in the basement that are not listed that will need to be repaired. I am surprised they returned them to me in the condition they came back in. The damage to the finish on the piano and dining room table was not something previous to the fire. I am not sure if this is an insurance claim or damages caused by the cleaning process of Paul Davis. In regards to the piano it is very clear to see that something was sit on the piano while in Paul Davis storage that left a square mark in the finish. I can provide several people's remarks stating that is new damage to both the piano and dining room table finish. Even Paul Davis employees noted this to be the case. It is difficult to cover everything. Return back after a fire is overwhelming at best. I am hopeful I will be able to complete the outstanding issues. I am taking a week off from work for this purpose. It is not how I would like to spend my vacation time but these outstanding issues are weighing heavy on my mind and for my health and peace of mind, I need to be finished with Paul Davis.Here is the email from Paul Davis to me on 2/2/17:Ms***, Thank you for your patience over the last two weeks as we processed the action items from our meeting. While we will discussed these items in our meeting, I thought it might be beneficial to first provide an overview (below) to allow you some time to review. I have broken down the different categories in an effort to simplify and expedite the action plan items and costs during our follcall. Items addressed by the structure team: PD Structure Smoke/CODetectorCompletedShelf Pin on TV CompletedPaint Bsmnt StepsCompletedPacking around sewer pipeCompletedAdjust BDRM DoorCompletedTouch up front door paintCompletedFurnace Filters 2"CompletedDoor Stop on FMR doorCompleted Contents reported missing and found by our crew on January 26th: Found On Re-Pack Gold Chain 18K 18" Long Gold Chain (Dbl loop) Blue Bowls (8) Large Bluebird Pin X-mas Sugar Bowl Contents that have been reported missing, but not yet found. In addition, we have listed pricing provided either by Ms*** or through our additional research: Electronics Roku Cord$6.00P'chsd by H.O.Magnavox dvd/vcr Remote$12.00Value AssignedApple TV Remote$22.00Value AssignedWii Controllers$Value AssignedTextiles X-mas Table Cloth$60.00Estby H.O.Sheet Sets (3)$60.00Estby H.O.Curtain Sheer (1) $12.00Estby H.O.Green Napkins$30.00Estby H.O.Brown Sweater$40.00Estby H.O.Night Gowns (2)$40.00Estby H.O.Repair or Replace Pin to Secretary Door$300.00Estby H.O.Coffee Filter holder$6.00P'chsd by H.O.Lamp Parts$8.00P'chsd by H.O.Door Stops$6.00P'chsd by H.O.Missing Cork Screw Set$20.00Estby H.O.Coin Counter$10.00Estby H.O.Tervis Tumbler$18.00Estby H.O.Shoe Shine Box$15.00Re-glue bottomSmall Christmas Tree$170.00Estby H.O.Apple Watch Bands$60.00InternetScratched Picture Frame $20.00or repairLight Bulbs thru-out$ Total$1,070.00 Contents that have been reported missing, not yet found, but require additional discussion: Unresolved TWC RemotesWe DO NOT takeDresser Mirror?? The following list we recommend be added to the claims list, as we believe these items were unsalvageable and/or disposed of during the demo process. Ms***, we can further discuss any of these items if you disagree. Add To Claim List Curtain Rods$Missing Tupperware Floor Savers Greenery For Items$Sink Divider Pads$Over door shoe racks$Stack of Bath Towels (6) Broken Nativity Set The following items, based on further research and discussion are believed to have had previous damage or wear and tear or damage possibly caused by the fire fire/smoke. Again, we can discuss further, Ms***, if you disagree. Damaged (??) Freezer DoorPrevious DamagePiano FinishPrevious DamageFinish Dining Room TablePrevious Damage The last item, the sewing machine, was not on our inventory list as coming out of the house. We can also discuss this if you’d like. Not On Inventory Sewing Machine$ During our call, we will discuss each category and address each item that is not satisfactory to you. We are looking forward to speaking with you. ThanksRegards,
*** ***
Thank you for reaching out and voicing your concerns Our staff has been in contact with the property owner via text and phone calls There was a meeting set this week (Wednesday 12-14) Property owner stated that a family member was sick and she needed to reschedule for after the
holidays We will set another time to meet and discuss in details areas of concern. Thank you again for your time,Paul Davis Restoration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response if filled with untruthsPaul Davis is now out and out lying regarding this jobIn answer to their response-There was NO detailed work authorization ever provided by this companyWe asked over and over for information from Paul DavisIn addition to our insurance estimate-they were working off of their own estimateThey had already predetermined a much lower amount that they were going to put into our home where in they would receive nearly 45% of our insurance check rather than the 20% being provided by our insurance companyThat information came directly from the contractor, *** ***'s, mouthWe NEVER had ONE discussion about windowsEVERWe showed up one day and windows were installedWe told both *** *** and *** *** that we didn't pick them and that they had nothing but complaints about them on internet reviewsIn fact, some of the windows have already been repairedWhile we did pick the color of the roof and sidihave no idea how much they cost or what brand they areOne day two bathtubs were sitting in our living room. There had been NO PRIOR discussion that it was time to pick tubs or to pick out which tubs we wantedMy husband said they might be OK but that I still needed to see themI am handicapped so it was important to see if I could get into the tub that magically appeared in our house. Within hours the tubs were installedWe told Paul Davis to stop working and we needed to meet. We met in our home with *** *** and *** *** and told them very clearly that we wanted to pick out the items in our homeWe were assured that this would not happen again. We made them take out one of the tubs because it looked so cheapThey told us that it would be no problem as they were going to take it to another house they were working on. We have asked over and over for prices on things going in to our home*** *** told me I was the first person in years to ask for a price on anythingHe kept referring to our insurance check as his "bucket of money"*** *** personally told us that the people doing the wrapping of our house and the roof (which included a child) that they were Amish and didn't believe in being licensed or insuredI told him that was unacceptableWe tried to let the tubs and windows go after Paul Davis assured us that they would not put anything else in our home without our approval*** *** said that they would not tell us prices nor would they provide any invoices for materialsWe were desperate to get back into our home and should have stopped everything then and thereI sent a letter right after the meeting asking again for them to please give us something, anything, to give us an idea of the pricesThere was no response to thatAfter bringing in other contractors to get bids on fixing what Paul Davis did so we can move on to finishing our home we have in fact been told that there is a Kentucky law regarding brickThat law says if the brick can't be matched then the entire wall in the line of sight is to be replacedPaul Davis did not tell us about the law and only replaced partial brick. They should have replaced the entire back wall, as most of it was lost in the fireThe load bearing wall in our kitchen was looked at independently by contractors who both said that the wall is sagging and will have to be fixedAll we asked for from this company was transparency. After seeing this response that is filled with lies, it is obvious we were right to not let them continue to rip us offIf they have been out to address any of our concerns it would be interesting to no how they did that since we had to break into our home and replace the locksNot sure how you can assess a load bearing wall looking through a windowWhen we last asked for them to stop working until they could provide us with any accounting of the insurance money-they terminated the contractThey have NOT ONCE asked to meet us so that they could address our concerns inside the houseAs we pointed out problems throughout the project-they had ample time to address these concerns alreadyThe answer to every concern was they would have to ask *** *** or that "it would be looked at" but never was fixedOther than responding to the Revdex.com, they have not contacted us at allThere was a fire in the apartment building where we are stayingWe followed their employee who took the debris from this apartment and put it into the dumpster in front of our houseThe dumpster they are billing our insurance company forWe have every text, every email, every letter, and every picture we have sent to Paul Davis where we have been complaining about the same issues every timeWe have the pieces of paper that we were given by Paul Davis and there has NEVER been any LIST OF WORK PERFORMED given to usThe roof is leaking and shingles are damaged, The gutters are holding waterThe last wall of siding is not rightThe deck railing is not doneThe brick should be removed and the entire wall replaced-as per Kentucky law. The windows should be removed as we NEVER picked them. I am confident now that they will never admit to what really transpired between us and that they will never make good on the repairs that are neededI would love to see the inspection for the frame of our house as I don't know how our house passed that inspection with the load bearing wall saggingBut the number one thing we still need from them is A BILLWe can't even begin to get our house construction going again until Paul Davis gives us a billThey know thatOur insurance adjuster called on our behalf last week and *** *** told him they are STILL working on putting that bill together but would have it in the mail to us by July 8thStill nothing It seems to me that the longer they take to put this bill together the more dishonest they lookPLEASE mail us a bill with both proof and consideration of what we will have to have repaired so we can have our home back.
Regards,
*** ***
I am meeting with the property owner this afternoon to look at the area of damage in question The objective of the meeting is to come up with a plan to repair and complete the project Thank you,*** ***Operations ManagerPaul Davis Restoration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The below email was sent to me 2/2/17. As you can see we have a ways to go to resolve these issues. I do want to correct one item in their email. They do pack remotes. remotes were found in the repack by his employees. They also packed the Time Warner modem and it found after I had to replaced it. I have damaged antique chairs that were in the basement that are not listed that will need to be repaired. I am surprised they returned them to me in the condition they came back in. The damage to the finish on the piano and dining room table was not something previous to the fire. I am not sure if this is an insurance claim or damages caused by the cleaning process of Paul Davis. In regards to the piano it is very clear to see that something was sit on the piano while in Paul Davis storage that left a square mark in the finish. I can provide several people's remarks stating that is new damage to both the piano and dining room table finish. Even Paul Davis employees noted this to be the case. It is difficult to cover everything. Return back after a fire is overwhelming at best. I am hopeful I will be able to complete the outstanding issues. I am taking a week off from work for this purpose. It is not how I would like to spend my vacation time but these outstanding issues are weighing heavy on my mind and for my health and peace of mind, I need to be finished with Paul Davis.Here is the email from Paul Davis to me on 2/2/17:Ms***, Thank you for your patience over the last two weeks as we processed the action items from our meeting. While we will discussed these items in our meeting, I thought it might be beneficial to first provide an overview (below) to allow you some time to review. I have broken down the different categories in an effort to simplify and expedite the action plan items and costs during our follcall. Items addressed by the structure team: PD Structure Smoke/CODetectorCompletedShelf Pin on TV CompletedPaint Bsmnt StepsCompletedPacking around sewer pipeCompletedAdjust BDRM DoorCompletedTouch up front door paintCompletedFurnace Filters 2"CompletedDoor Stop on FMR doorCompleted Contents reported missing and found by our crew on January 26th: Found On Re-Pack Gold Chain 18K 18" Long Gold Chain (Dbl loop) Blue Bowls (8) Large Bluebird Pin X-mas Sugar Bowl Contents that have been reported missing, but not yet found. In addition, we have listed pricing provided either by Ms*** or through our additional research: Electronics Roku Cord$6.00P'chsd by H.O.Magnavox dvd/vcr Remote$12.00Value AssignedApple TV Remote$22.00Value AssignedWii Controllers$Value AssignedTextiles X-mas Table Cloth$60.00Estby H.O.Sheet Sets (3)$60.00Estby H.O.Curtain Sheer (1) $12.00Estby H.O.Green Napkins$30.00Estby H.O.Brown Sweater$40.00Estby H.O.Night Gowns (2)$40.00Estby H.O.Repair or Replace Pin to Secretary Door$300.00Estby H.O.Coffee Filter holder$6.00P'chsd by H.O.Lamp Parts$8.00P'chsd by H.O.Door Stops$6.00P'chsd by H.O.Missing Cork Screw Set$20.00Estby H.O.Coin Counter$10.00Estby H.O.Tervis Tumbler$18.00Estby H.O.Shoe Shine Box$15.00Re-glue bottomSmall Christmas Tree$170.00Estby H.O.Apple Watch Bands$60.00InternetScratched Picture Frame $20.00or repairLight Bulbs thru-out$ Total$1,070.00 Contents that have been reported missing, not yet found, but require additional discussion: Unresolved TWC RemotesWe DO NOT takeDresser Mirror?? The following list we recommend be added to the claims list, as we believe these items were unsalvageable and/or disposed of during the demo process. Ms***, we can further discuss any of these items if you disagree. Add To Claim List Curtain Rods$Missing Tupperware Floor Savers Greenery For Items$Sink Divider Pads$Over door shoe racks$Stack of Bath Towels (6) Broken Nativity Set The following items, based on further research and discussion are believed to have had previous damage or wear and tear or damage possibly caused by the fire fire/smoke. Again, we can discuss further, Ms***, if you disagree. Damaged (??) Freezer DoorPrevious DamagePiano FinishPrevious DamageFinish Dining Room TablePrevious Damage The last item, the sewing machine, was not on our inventory list as coming out of the house. We can also discuss this if you’d like. Not On Inventory Sewing Machine$ During our call, we will discuss each category and address each item that is not satisfactory to you. We are looking forward to speaking with you. ThanksRegards,
*** ***
Thank you for reaching out and voicing your concerns Our staff has been in contact with the property owner via text and phone calls There was a meeting set this week (Wednesday 12-14) Property owner stated that a family member was sick and she needed to reschedule for after the
holidays We will set another time to meet and discuss in details areas of concern. Thank you again for your time,Paul Davis Restoration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response if filled with untruthsPaul Davis is now out and out lying regarding this jobIn answer to their response-There was NO detailed work authorization ever provided by this companyWe asked over and over for information from Paul DavisIn addition to our insurance estimate-they were working off of their own estimateThey had already predetermined a much lower amount that they were going to put into our home where in they would receive nearly 45% of our insurance check rather than the 20% being provided by our insurance companyThat information came directly from the contractor, *** ***'s, mouthWe NEVER had ONE discussion about windowsEVERWe showed up one day and windows were installedWe told both *** *** and *** *** that we didn't pick them and that they had nothing but complaints about them on internet reviewsIn fact, some of the windows have already been repairedWhile we did pick the color of the roof and sidihave no idea how much they cost or what brand they areOne day two bathtubs were sitting in our living room. There had been NO PRIOR discussion that it was time to pick tubs or to pick out which tubs we wantedMy husband said they might be OK but that I still needed to see themI am handicapped so it was important to see if I could get into the tub that magically appeared in our house. Within hours the tubs were installedWe told Paul Davis to stop working and we needed to meet. We met in our home with *** *** and *** *** and told them very clearly that we wanted to pick out the items in our homeWe were assured that this would not happen again. We made them take out one of the tubs because it looked so cheapThey told us that it would be no problem as they were going to take it to another house they were working on. We have asked over and over for prices on things going in to our home*** *** told me I was the first person in years to ask for a price on anythingHe kept referring to our insurance check as his "bucket of money"*** *** personally told us that the people doing the wrapping of our house and the roof (which included a child) that they were Amish and didn't believe in being licensed or insuredI told him that was unacceptableWe tried to let the tubs and windows go after Paul Davis assured us that they would not put anything else in our home without our approval*** *** said that they would not tell us prices nor would they provide any invoices for materialsWe were desperate to get back into our home and should have stopped everything then and thereI sent a letter right after the meeting asking again for them to please give us something, anything, to give us an idea of the pricesThere was no response to thatAfter bringing in other contractors to get bids on fixing what Paul Davis did so we can move on to finishing our home we have in fact been told that there is a Kentucky law regarding brickThat law says if the brick can't be matched then the entire wall in the line of sight is to be replacedPaul Davis did not tell us about the law and only replaced partial brick. They should have replaced the entire back wall, as most of it was lost in the fireThe load bearing wall in our kitchen was looked at independently by contractors who both said that the wall is sagging and will have to be fixedAll we asked for from this company was transparency. After seeing this response that is filled with lies, it is obvious we were right to not let them continue to rip us offIf they have been out to address any of our concerns it would be interesting to no how they did that since we had to break into our home and replace the locksNot sure how you can assess a load bearing wall looking through a windowWhen we last asked for them to stop working until they could provide us with any accounting of the insurance money-they terminated the contractThey have NOT ONCE asked to meet us so that they could address our concerns inside the houseAs we pointed out problems throughout the project-they had ample time to address these concerns alreadyThe answer to every concern was they would have to ask *** *** or that "it would be looked at" but never was fixedOther than responding to the Revdex.com, they have not contacted us at allThere was a fire in the apartment building where we are stayingWe followed their employee who took the debris from this apartment and put it into the dumpster in front of our houseThe dumpster they are billing our insurance company forWe have every text, every email, every letter, and every picture we have sent to Paul Davis where we have been complaining about the same issues every timeWe have the pieces of paper that we were given by Paul Davis and there has NEVER been any LIST OF WORK PERFORMED given to usThe roof is leaking and shingles are damaged, The gutters are holding waterThe last wall of siding is not rightThe deck railing is not doneThe brick should be removed and the entire wall replaced-as per Kentucky law. The windows should be removed as we NEVER picked them. I am confident now that they will never admit to what really transpired between us and that they will never make good on the repairs that are neededI would love to see the inspection for the frame of our house as I don't know how our house passed that inspection with the load bearing wall saggingBut the number one thing we still need from them is A BILLWe can't even begin to get our house construction going again until Paul Davis gives us a billThey know thatOur insurance adjuster called on our behalf last week and *** *** told him they are STILL working on putting that bill together but would have it in the mail to us by July 8thStill nothing It seems to me that the longer they take to put this bill together the more dishonest they lookPLEASE mail us a bill with both proof and consideration of what we will have to have repaired so we can have our home back.
Regards,
*** ***