Harold's Used Cars & Parts, Inc. Reviews (3)
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Harold's Used Cars & Parts, Inc. Rating
Address: 223 CR 218, Briggs, Texas, United States, 78608
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Complaint: [redacted]
I am rejecting this response because: this company did not even...
validate the true problem of the motor. This is the 3rd motor not the second motor that was provided by this company. The first one was knocking the second one would not start and overheated. Now this is the third motor that again will not start. I was advise by a separate mechanic that it was possible it is the timing chain. Not once has my car been evaluated or inspected according to this warranty. In fact I have an audio recording of Eddie telling me that he is not honoring the warranty because he is blaming the [redacted] the mechanic of ruining the motors. I am attaching the recording.
Regards,
[redacted]
Enclosed is our warranty policies and procedures. We do not warranty timing belts, as she is saying is wrong with the 2nd engine.If you need any other additional information, please call [redacted] @ [redacted].
I spoke with the customer and explained that there was miscommunication between Management and our sales associate. The ticket was credited and money was offered back to the customer.