Hello ***-We apologize for any inconvenience, but again, I am afraid you misunderstood our service manager on the phoneThe information quoted to you over the phone was PER AXLE because as our service manager informed you, we would not know an exact estimate until we had inspected your vehicleThis is precisely why we ask every customer to have their car brought to the back upon signing the document allowing us to inspect the vehicle--we do all our work in the backIt was in no way a rouse; this is simply where we do our workWe only instructed you to bring the car back after your signature was on the piece of paper with "brake inspection" written on it, and the minimum check out or inspection fee explicitly stated in the bottom of the documentWe have been completely honest with you throughout this entire process and we will not be refunding you for the time our laborers spent inspecting your brakesWe are sorry to hear that you will not be returning to Allen Automotive, but if you choose to bring us your brake job, know that the minimum check out fee you paid will be reimbursed because you are purchasing service from usWe hope that this has cleared up any miscommunication that we unfortunately experienced. Thank you for your time,Henry A [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The information I received on the phone was NOT honored, and your staff placed my car in the shop before any cost information was presented to me Regards, [redacted]
Hello ***-We apologize for any inconvenience, but again, I am afraid you misunderstood our service manager on the phoneThe information quoted to you over the phone was PER AXLE because as our service manager informed you, we would not know an exact estimate until we had inspected your vehicleThis is precisely why we ask every customer to have their car brought to the back upon signing the document allowing us to inspect the vehicle--we do all our work in the backIt was in no way a rouse; this is simply where we do our workWe only instructed you to bring the car back after your signature was on the piece of paper with "brake inspection" written on it, and the minimum check out or inspection fee explicitly stated in the bottom of the documentWe have been completely honest with you throughout this entire process and we will not be refunding you for the time our laborers spent inspecting your brakesWe are sorry to hear that you will not be returning to Allen Automotive, but if you choose to bring us your brake job, know that the minimum check out fee you paid will be reimbursed because you are purchasing service from usWe hope that this has cleared up any miscommunication that we unfortunately experienced. Thank you for your time,Henry A [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The information I received on the phone was NOT honored, and your staff placed my car in the shop before any cost information was presented to me Regards, [redacted]