I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
FIRST OF ALL, I HAVE NOT TALKED TO MR [redacted] AT ALL ABOUT THISON JULY 18TH, THE REPRESENTIVE FROM [redacted] BEDDING MADE AN INHOME INSPECTION DUE TO HER COMPLAINT THAT THE MATTRESS HAD AN INDENTURE IN ITHE CHECKED IT AND FIND IT TO BE IN PERFECT CONDITIONSHE RECEIVED A LETTERFROM *** TO THIS EFFECTWE DID NOT HEAR FROM HER AGAIN UNTIL SEPT SAME COMPLAINT AND WANTED ANOTHER INSPECTION BUT WANTED IT AFTER 8:AT NIGHTOF COURSE THAT WAS NOT ACCEPTABLE AS THAT IS AFTER BUSINE3SS HOURS SHE REQUESTED ALL OF HER MONEY BACKTHE INSPECTION WAS MADE AND AGAIN FOUND NOTHING WRONG WITH THE MATTRESSIT IS A LATEX PREMIUM MATTRESS AND SHE SAYS SHE CAN SEE AN INDENTURE IN IT AFTER SHE MAKES IT UPHAS NEVER COMPLAINTED ABOUT THE SLEEPING OF ITI THINK SHE BOUGHT SOMETHING SHE DOES NOT LIKE AND WANTS SOMEONE ELSE TO PAYFOR HER SELECTIONIF THE MANUFACTURER INSPECTS NOT ONCE, BUT TWICE AND CAN NOT FIND ANYTHING WRONG I DON;T KNOW HOW TO PLEASE HERTHEY HAVE USED THE MATTRESS SINCE DONT KNOW THE EXACT DATE, AS THEY BOUGHT IT AND LEFT IT AT THE STORE A WHILE BEFORE IT WAS DELIVEREDOUR POLICY HAS ALWAYS BEEN TO TRY TO PLEASE OUR CUSTOMER WHENEVER IT IS POSSIBLEIF YOU WANT FURTHER INFORMATION, [redacted] SLEEP PRODUCTS INC [redacted] , MR [redacted] HE HAS ALL OF THIS DOCUMENTED AND WILL BE GLAD TO VERTIFYWHAT I HAVE WRITTEN:.THANK YOUMILDRED FARTHING, PRES
We are going to repair the radio at no chargeRadio wasn't touched while we worked on the vehicleBattery had to be disconnected to do one of the recallsWhich may have caused issueWe aren't billing for radio repairNo compensation will be paid repair is sufficient*** *** Gen
Mgr
FIRST OF ALL, I HAVE NOT TALKED TO MR. [redacted] AT ALL ABOUT THIS. ON JULY 18TH, 2013 THE REPRESENTIVE FROM [redacted] BEDDING MADE AN INHOME INSPECTION DUE TO HER COMPLAINT THAT THE MATTRESS HAD AN INDENTURE IN IT. HE CHECKED IT AND FIND IT TO BE IN PERFECT CONDITION. SHE RECEIVED A LETTERFROM [redacted]...
TO THIS EFFECT. WE DID NOT HEAR FROM HER AGAIN UNTIL SEPT 2014. SAME COMPLAINT AND WANTED ANOTHER INSPECTION BUT WANTED IT AFTER 8:30 AT NIGHT. OF COURSE THAT WAS NOT ACCEPTABLE AS THAT IS AFTER BUSINE3SS HOURS. SHE REQUESTED ALL OF HER MONEY BACK. THE INSPECTION WAS MADE AND AGAIN FOUND NOTHING WRONG WITH THE MATTRESS. IT IS A LATEX PREMIUM MATTRESS AND SHE SAYS SHE CAN SEE AN INDENTURE IN IT AFTER SHE MAKES IT UP. HAS NEVER COMPLAINTED ABOUT THE SLEEPING OF IT. I THINK SHE BOUGHT SOMETHING SHE DOES NOT LIKE AND WANTS SOMEONE ELSE TO PAYFOR HER SELECTION. IF THE MANUFACTURER INSPECTS NOT ONCE, BUT TWICE AND CAN NOT FIND ANYTHING WRONG I DON;T KNOW HOW TO PLEASE HER. THEY HAVE USED THE MATTRESS <I ASSUME> SINCE 2012. DONT KNOW THE EXACT DATE, AS THEY BOUGHT IT AND LEFT IT AT THE STORE A WHILE BEFORE IT WAS DELIVERED. OUR POLICY HAS ALWAYS BEEN TO TRY TO PLEASE OUR CUSTOMER WHENEVER IT IS POSSIBLE. IF YOU WANT FURTHER INFORMATION, [redacted] SLEEP PRODUCTS INC. [redacted], MR. [redacted] HE HAS ALL OF THIS DOCUMENTED AND WILL BE GLAD TO VERTIFYWHAT I HAVE WRITTEN:.THANK YOUMILDRED FARTHING, PRES.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have read Mrs. Farthing's initial response to our filed complaint. Several of her statements are erroneous. Upon contacting her about our complaint with the mattress, she put us in contact with [redacted]'s president. My husband and I have attempted to reach a satisfactory resolution with [redacted]. We have had minimal contact with Mrs. Farthing re this and feel disappointed that her business has not supported or assisted us in handling the issue. There was only one inspection of the mattress by a company representative. I was questioned via phone by [redacted]'s president re my work schedule as to a suitable time the mattress could be inspected. He advised there would be a [redacted] rep in my area on a particular date on which date I was working. He asked me about what time I would be home for rep to inspect mattress. Yes, I do believe it may have 830 p.m.. No, I did not request an inspection at that time of day. We were unable to schedule a convenient time for a [redacted] rep to inspect the mattress as I was scheduled to work on the dates Mr. [redacted] sales rep) was to be in area.
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
FIRST OF ALL, I HAVE NOT TALKED TO MR [redacted] AT ALL ABOUT THISON JULY 18TH, THE REPRESENTIVE FROM [redacted] BEDDING MADE AN INHOME INSPECTION DUE TO HER COMPLAINT THAT THE MATTRESS HAD AN INDENTURE IN ITHE CHECKED IT AND FIND IT TO BE IN PERFECT CONDITIONSHE RECEIVED A LETTERFROM *** TO THIS EFFECTWE DID NOT HEAR FROM HER AGAIN UNTIL SEPT SAME COMPLAINT AND WANTED ANOTHER INSPECTION BUT WANTED IT AFTER 8:AT NIGHTOF COURSE THAT WAS NOT ACCEPTABLE AS THAT IS AFTER BUSINE3SS HOURS SHE REQUESTED ALL OF HER MONEY BACKTHE INSPECTION WAS MADE AND AGAIN FOUND NOTHING WRONG WITH THE MATTRESSIT IS A LATEX PREMIUM MATTRESS AND SHE SAYS SHE CAN SEE AN INDENTURE IN IT AFTER SHE MAKES IT UPHAS NEVER COMPLAINTED ABOUT THE SLEEPING OF ITI THINK SHE BOUGHT SOMETHING SHE DOES NOT LIKE AND WANTS SOMEONE ELSE TO PAYFOR HER SELECTIONIF THE MANUFACTURER INSPECTS NOT ONCE, BUT TWICE AND CAN NOT FIND ANYTHING WRONG I DON;T KNOW HOW TO PLEASE HERTHEY HAVE USED THE MATTRESS SINCE DONT KNOW THE EXACT DATE, AS THEY BOUGHT IT AND LEFT IT AT THE STORE A WHILE BEFORE IT WAS DELIVEREDOUR POLICY HAS ALWAYS BEEN TO TRY TO PLEASE OUR CUSTOMER WHENEVER IT IS POSSIBLEIF YOU WANT FURTHER INFORMATION, [redacted] SLEEP PRODUCTS INC [redacted] , MR [redacted] HE HAS ALL OF THIS DOCUMENTED AND WILL BE GLAD TO VERTIFYWHAT I HAVE WRITTEN:.THANK YOUMILDRED FARTHING, PRES
We are going to repair the radio at no chargeRadio wasn't touched while we worked on the vehicleBattery had to be disconnected to do one of the recallsWhich may have caused issueWe aren't billing for radio repairNo compensation will be paid repair is sufficient*** *** Gen
Mgr
FIRST OF ALL, I HAVE NOT TALKED TO MR. [redacted] AT ALL ABOUT THIS. ON JULY 18TH, 2013 THE REPRESENTIVE FROM [redacted] BEDDING MADE AN INHOME INSPECTION DUE TO HER COMPLAINT THAT THE MATTRESS HAD AN INDENTURE IN IT. HE CHECKED IT AND FIND IT TO BE IN PERFECT CONDITION. SHE RECEIVED A LETTERFROM [redacted]...
TO THIS EFFECT. WE DID NOT HEAR FROM HER AGAIN UNTIL SEPT 2014. SAME COMPLAINT AND WANTED ANOTHER INSPECTION BUT WANTED IT AFTER 8:30 AT NIGHT. OF COURSE THAT WAS NOT ACCEPTABLE AS THAT IS AFTER BUSINE3SS HOURS. SHE REQUESTED ALL OF HER MONEY BACK. THE INSPECTION WAS MADE AND AGAIN FOUND NOTHING WRONG WITH THE MATTRESS. IT IS A LATEX PREMIUM MATTRESS AND SHE SAYS SHE CAN SEE AN INDENTURE IN IT AFTER SHE MAKES IT UP. HAS NEVER COMPLAINTED ABOUT THE SLEEPING OF IT. I THINK SHE BOUGHT SOMETHING SHE DOES NOT LIKE AND WANTS SOMEONE ELSE TO PAYFOR HER SELECTION. IF THE MANUFACTURER INSPECTS NOT ONCE, BUT TWICE AND CAN NOT FIND ANYTHING WRONG I DON;T KNOW HOW TO PLEASE HER. THEY HAVE USED THE MATTRESS <I ASSUME> SINCE 2012. DONT KNOW THE EXACT DATE, AS THEY BOUGHT IT AND LEFT IT AT THE STORE A WHILE BEFORE IT WAS DELIVERED. OUR POLICY HAS ALWAYS BEEN TO TRY TO PLEASE OUR CUSTOMER WHENEVER IT IS POSSIBLE. IF YOU WANT FURTHER INFORMATION, [redacted] SLEEP PRODUCTS INC. [redacted], MR. [redacted] HE HAS ALL OF THIS DOCUMENTED AND WILL BE GLAD TO VERTIFYWHAT I HAVE WRITTEN:.THANK YOUMILDRED FARTHING, PRES.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have read Mrs. Farthing's initial response to our filed complaint. Several of her statements are erroneous. Upon contacting her about our complaint with the mattress, she put us in contact with [redacted]'s president. My husband and I have attempted to reach a satisfactory resolution with [redacted]. We have had minimal contact with Mrs. Farthing re this and feel disappointed that her business has not supported or assisted us in handling the issue. There was only one inspection of the mattress by a company representative. I was questioned via phone by [redacted]'s president re my work schedule as to a suitable time the mattress could be inspected. He advised there would be a [redacted] rep in my area on a particular date on which date I was working. He asked me about what time I would be home for rep to inspect mattress. Yes, I do believe it may have 830 p.m.. No, I did not request an inspection at that time of day. We were unable to schedule a convenient time for a [redacted] rep to inspect the mattress as I was scheduled to work on the dates Mr. [redacted] sales rep) was to be in area.