Harper's Heating & Plumbing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: there was no responses giving to me in October of last year besides show  O proof of identification a long with a states ID an there would be a way to reopen a ne checking an savings due to the reason the account was locked was no fault of my own being my account was hacked an compromised without my knowledge. So whatever response that was sent was not sent to me in Korea where I tried restarting and reopening my account.
Regards,
[redacted]

The following references the complaint we received on 6 December 2016 from the Revdex.com on behalf of Navy Federal member [redacted]. [redacted]. The complaint was assigned an ID number of [redacted].
We have confirmed the accounts referenced in Ms. [redacted]’ complaint are valid debts. We have...

verified that these accounts are reporting accurately and we will not request a change to Ms. [redacted]’ credit file as we report fair and accurate data to all major credit reporting agencies. Ms. [redacted] is responsible for the repayment of these debts.
If Ms. [redacted] would like to arrange payment, she should contact our Recoveries Branch at ###-###-####, between the hours of 8:00 a.m. and 11:00 p.m., Eastern time, Monday to Friday, and 9:00 a.m. to 5:30 p.m., weekends.

The following references the complaint we received on 28 January 2016 from the RevDex.com on behalf of Navy Federal member [redacted]. The complaint was
assigned an ID number of [redacted].
Our representative was able to speak with [redacted] on 1 February regarding the...

concerns
presented in his complaint. She addressed his questions regarding the processing of his
mortgage application and explained why some of his income information could not be
considered to render a decision on his loan request. She also assisted [redacted] with his
concerns related to his accounts and our member identification process.
Our representative provided her direct phone number to [redacted], and he should feel free
to contact her if he has any additional concerns.

This is in reference to complaint ID number [redacted], which was received by Navy Federal on 3 September 2016, submitted by, [redacted].   We have thoroughly researched [redacted]’s concerns.  Through our investigation, it was determined that the Navy Federal Membership Savings and...

e-Checking accounts opened in her name on 11 July 2016 were a result of identity theft.  On 11 July 2016, the accounts were flagged as suspicious and promptly restricted.  On 7 September 2016, the savings and checking accounts were properly closed.   We have sent a letter to the credit reporting agency [redacted], requesting that they remove the inquiry related to the membership application, from [redacted]’s credit report.  It may take up to 30 days for such updated information to appear in her credit file.  We recommend that [redacted] further protect herself by contacting the credit reporting agencies to report herself as an identity theft victim.   If [redacted] has any questions, she may contact Robert S[redacted], Assistant Vice President, Security Operations Center, at ###-###-####, extension [redacted], between the hours of 8:00 a.m. to 5:00 p.m., Eastern time, Monday through Friday.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: Several reasons
1) I have tried all week as the response had to contact Navy Federal using the phone number. I have tried both via telephone and email.  I get very rude indivduals who not only reply that  I put  do not call from Navy Federal but they than hang up. Lets clear the record on that oneaccording to Federal policies I have to NOTIFY IN WRITING TELLING A COMPANY TO STOP CALLING ME. I did no such thing. I asked  in verbal to stop calling 41 times a day. I have this as proof as the total amount of times on my cell phone logg and bill. I explained that to Navy Federal that one phone call is sufficent. I got the reply that its the computer doing this. Accordign to the voice messages its a human voice and computers run the way the programer and operator tells them.  2) In the past two weeks I have again paid 475 dollars to my car loan account the balance only went down 100 dollars. The 475 plus the so called 300 credit that they offered should have brought the balance down further. I just want this resolved there is missing payments that were never credited to my account and they have never addressed the so called REFINACE that they did all on thier own without my consent or permission.  3) They did finally send paperwork on achs that they claimed that I sent and I did forward to my bank howver they only sent 6 months I have requested for a year going back to JUly 2014. Also I asked for the paperwork from the very beginning of the Car Loan that they have on file. I still have yet to receive this paperwork.
I am only trying to resolve this issue that should have not gotten this far out of hand.  I want this issue reolved.  ThanksRegards,[redacted]

The following references the complaint we received on 5 May 2016 from the Revdex.com on behalf of Navy Federal member [redacted]. [redacted].  The complaint was assigned an ID number of [redacted].   We have thoroughly researched the concerns presented in our member’s...

complaint.  Joel C[redacted], Assistant Manager, Early Stage Collections, attempted to reach Mr. [redacted]; however, he was only able to leave a message.  Through our review of this matter, we concluded that Navy Federal has not misinformed Mr. [redacted] regarding his used vehicle and personal loan accounts.  However, we refunded two late payment fees of $29.00 each to his savings account as a courtesy.   Mr. [redacted]’s loans remain past due.  Although both accounts were brought current by our Personal Finance Management staff in March, the first payments received were reverted to [redacted] Bank; should he have any questions about the return of the funds, Mr. [redacted] should contact [redacted] Bank.  At this time, both loans are past due and no other adjustments will be made.  Furthermore, while we strive to work with our members when they encounter financial hardship, we do not provide the type of compensation requested by our member.   If Mr. [redacted] has any questions, he may contact Mr. C[redacted] at ###-###-#### between 8:30 a.m. and 5:00 p.m., Eastern time, Monday through Friday.

This is in reference to complaint ID number [redacted], which was received by Navy Federal on 13 October 2016, submitted by our member, [redacted].
We have thoroughly researched the concerns presented in our member’s complaint. Through our review of this matter, we concluded that our...

representative correctly followed our normal procedures and conducted herself in a professional manner. When check numbered [redacted] was presented for payment to [redacted]’ Navy Federal checking account on 13 October and was returned unpaid due to non-sufficient funds, a $29.00 non-sufficient funds fee was assessed to her account. On the same date, [redacted] request to have her fee waived was denied.
Per Navy Federal’s Important Disclosures, the credit union is authorized to refuse checks that exceed funds available in the checking account. A fee will be assessed in the amount shown on Navy Federal’s current Schedule of Fees and Charges for each refused check.
Navy Federal strives to provide efficient, accurate, and responsive service to our members at all times, and we regret that [redacted] was not satisfied with the service she received

If [redacted] has any questions, she may contact Kirstie L[redacted] Supervisor, Contact Center Resolution, at [redacted], extension [redacted], between the hours of 7:30 a.m. to 3:30 p.m., Eastern time, Monday through Friday.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have never spoken with Navy. Navy must be speaking with someone other than myself.I am again requesting that Navy Federal Mail me the documents showing my signature for each loan. Navy stated that I have signedfor each loan so I am requesting that Navy send me the documentation showing my signature on each loan/credit card account. I willbe expecting 3 loan signatures for the 3 separate accounts. If this can not be provided then by law these accounts have to be removed from the 3 bureau's. My address again for over 10 years is below, which is different from what you show on the paper work of the loans.Please provide the documents ASAP!! Thank You[redacted]Tarboro, NC [redacted]
Regards,
[redacted]

This is in reference to the follow-up complaint we received on 24 August 2016 from the Revdex.com on behalf of Navy Federal member [redacted]. [redacted].  The complaint was originally assigned an ID number of [redacted]. Navy Federal has again reviewed our member’s concerns. On 1 September 2016, based on our additional investigation, we reversed the transaction in question and Ms. [redacted] now has access to the funds. At Navy Federal, we strive to provide the best member service possible; we regret if this is not consistent with our member’s experience. Should she have any questions, Ms. [redacted] may contact Jimmy R[redacted], Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension 70067, between 8:00 a.m. and 4:30 p.m., Central time, weekdays.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
C[redacted]