The business has responded. Please see below:On August [redacted] received an estimate to have the front end of his vehicle as per his request. He received the estimate via email and did express that it was "extremely expensive". We explained to [redacted] that we use an outside vendor for...
bodywork. [redacted] wanted to change the estimate that the body shop provided and we explained to him that we could not do that. We even offered to have the car released back to him at no charge if he was not comfortable authorizing the repair as no work had begun at that time. It was after that email that [redacted] replied to us authorizing the full repair. (Email thread could be provided if needed). [redacted] was in no way forced to have the vehicle repaired as he did have options and as per his own admission states that the car was drivable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] We did receive the estimate but insisted to replace the fender and paint the front end scratch ONLY as the car was drivable. But Seth W[redacted] said they would not repair the car if we did not agree to replace the bumper. So we were forced to agree to have full repair. Most impportant, as I had written in my compaint, after full repair which cost us $6,047.48, everytime the vehicle being started up, smoke came out of rear exhaust. We returned the vehicle to BMW of Westchester, Seth W[redacted] asked us to pay another $10,000 to repair the smoking problem. We refused and had to tow the car from BMW of Westchester to the original dealer at our own cost and sold back the car at a loss of more than $8,500. To summarize, the full repair that BMW of Westchester insisted made the drivable car become undrivable and caused us further loss of more than $8,500 at sell-back. The sell back loss does not include any cost relating to my time spent on the related matters and traffic costof my family when the car was under repair.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have paid $3000 for repairs that I was told will correct my problem. After having the repairs completed, the car still has the same issues and I was then told it would cost another $6000 to repair and the car was not worth it. I was told this directly by Jofran at BMW. The manager also said that even after the extra $6000 in repairs, the car may still not be fully fixed. I believe I was baited into making the initial repairs and once they were completed and paid for, the car still has the same problems and needs much more work. Again, I would have never agreed to the initial repairs at $3000 if I had known that this would become a $9000 ordeal that still may not fix the car. I want a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Already stated in previous aswers. BMW of Westchester must be responsible for the smoke resulted from the forced replacement of bumper which made the vehicle undrivabke.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The final response from the business is below:The customer was given the option to pick up his vehicle and take it to any shop of their choosing as work had not been started. It was his decision to have the work done at our dealer as clearly stated in his email. As far as the smoke, we have stated before that the bodywork has nothing to do with the internal engine problem he is experiencing. Sincerely, Michael S[redacted]BMW of WestchesterMINI of Westchester[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] brought his car in on the afternoon of March [redacted] with various drivability issues and/or complaints. He stated that the vehicle was stalling and running rough. As per BMW procedures, we performed the diagnostic test plan and retrieved the fault codes. We were able to trace the fault...
to the crank case ventilation system which is known as the cyclonic valve. At that point, we contacted [redacted] to inquire about the vehicle’s maintenance and we were assured that it was properly maintained within the past several years. After receiving authorization, we proceeded with the repair. During the course of the repair, we discovered that the engine was choked with sludge (oil) and we did our best to clean the engine and effect the repair to the cyclonic valve. After the completion of the repair, the car was road tested and drivability issues had been resolved.We also completed additional repairs deemed necessary but upon final road test, the vehicle set a new fault for the Vanos solenoid. With Mr. Daniels’s approval; we replaced the Vanos solenoid, cleared the faults and upon final road tested ok.[redacted] picked up car and returned the next day with the check engine light on again. At that point, the car was taken back to the shop where the technician spent the better part of the day retrieving and tracing new fault codes for the catalytic converter efficiency faults. Customer declined any further repairs.
The business has responded. Please see below:On August [redacted] received an estimate to have the front end of his vehicle as per his request. He received the estimate via email and did express that it was "extremely expensive". We explained to [redacted] that we use an outside vendor for...
bodywork. [redacted] wanted to change the estimate that the body shop provided and we explained to him that we could not do that. We even offered to have the car released back to him at no charge if he was not comfortable authorizing the repair as no work had begun at that time. It was after that email that [redacted] replied to us authorizing the full repair. (Email thread could be provided if needed). [redacted] was in no way forced to have the vehicle repaired as he did have options and as per his own admission states that the car was drivable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] We did receive the estimate but insisted to replace the fender and paint the front end scratch ONLY as the car was drivable. But Seth W[redacted] said they would not repair the car if we did not agree to replace the bumper. So we were forced to agree to have full repair. Most impportant, as I had written in my compaint, after full repair which cost us $6,047.48, everytime the vehicle being started up, smoke came out of rear exhaust. We returned the vehicle to BMW of Westchester, Seth W[redacted] asked us to pay another $10,000 to repair the smoking problem. We refused and had to tow the car from BMW of Westchester to the original dealer at our own cost and sold back the car at a loss of more than $8,500. To summarize, the full repair that BMW of Westchester insisted made the drivable car become undrivable and caused us further loss of more than $8,500 at sell-back. The sell back loss does not include any cost relating to my time spent on the related matters and traffic costof my family when the car was under repair.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have paid $3000 for repairs that I was told will correct my problem. After having the repairs completed, the car still has the same issues and I was then told it would cost another $6000 to repair and the car was not worth it. I was told this directly by Jofran at BMW. The manager also said that even after the extra $6000 in repairs, the car may still not be fully fixed. I believe I was baited into making the initial repairs and once they were completed and paid for, the car still has the same problems and needs much more work. Again, I would have never agreed to the initial repairs at $3000 if I had known that this would become a $9000 ordeal that still may not fix the car. I want a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Already stated in previous aswers. BMW of Westchester must be responsible for the smoke resulted from the forced replacement of bumper which made the vehicle undrivabke.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The final response from the business is below:The customer was given the option to pick up his vehicle and take it to any shop of their choosing as work had not been started. It was his decision to have the work done at our dealer as clearly stated in his email. As far as the smoke, we have stated before that the bodywork has nothing to do with the internal engine problem he is experiencing. Sincerely, Michael S[redacted]BMW of WestchesterMINI of Westchester[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] brought his car in on the afternoon of March [redacted] with various drivability issues and/or complaints. He stated that the vehicle was stalling and running rough. As per BMW procedures, we performed the diagnostic test plan and retrieved the fault codes. We were able to trace the fault...
to the crank case ventilation system which is known as the cyclonic valve. At that point, we contacted [redacted] to inquire about the vehicle’s maintenance and we were assured that it was properly maintained within the past several years. After receiving authorization, we proceeded with the repair. During the course of the repair, we discovered that the engine was choked with sludge (oil) and we did our best to clean the engine and effect the repair to the cyclonic valve. After the completion of the repair, the car was road tested and drivability issues had been resolved.We also completed additional repairs deemed necessary but upon final road test, the vehicle set a new fault for the Vanos solenoid. With Mr. Daniels’s approval; we replaced the Vanos solenoid, cleared the faults and upon final road tested ok.[redacted] picked up car and returned the next day with the check engine light on again. At that point, the car was taken back to the shop where the technician spent the better part of the day retrieving and tracing new fault codes for the catalytic converter efficiency faults. Customer declined any further repairs.