Thank you for your inquiry. We investigated the incident further and solicited feedback from onsite Illinois Gaming Board (IGB). The additional review confirmed that the matter was handled appropriately. With that said, we understand your concern and the onsite IGB has offered to
meet with you to discuss the matter and answer any questions you may have. If you would like to set up a meeting with them, they can be reached at 8***. Thank you
Thank you for your inquiry. We investigated the incident further and solicited feedback from onsite Illinois Gaming Board (IGB). The additional review confirmed that the matter was handled appropriately. With that said, we understand your concern and the onsite IGB has offered to
meet with you to discuss the matter and answer any questions you may have. If you would like to set up a meeting with them, they can be reached at 8***. Thank you
Harrah's Joliet Casino & Hotel has provided a refund to the guest