Harrah's Metropolis Casino

Initial Business Response / [redacted] (1000, 11, 2016/01/06) */ ***Document Attached [redacted] Just called Revdex.com directly and spoke with [redacted] explaining our hotel policy please let us know if there are any additional questionsCopies of Mr***'s reciept are attached along with hotel registration card and our terms & conditions Please note that our terms & conditions are directly from our website at www.harrahsmetropolis.comMr [redacted] accepted the terms & conditions when booking his reservation online

The charges are correctAfter the room was inspected the items (robes) were missing from the roomIf they have any other questions please have them contact [redacted] *** Hotel Manager at [redacted] Thank you

Initial Business Response / [redacted] (1000, 10, 2015/10/21) */ Good Afternoon, Thank you for contacting us regarding your service experience, at this time the only contact information I have is the email address attachedIf at all possible please feel free to contact me directly concerning the question/problem/service experience you encountered Sincerely, Final Business Response / [redacted] (1000, 17, 2015/10/23) */ Claim was investigated and denied based on no evidence of bed bugs found by Professional Pest Control Company

Thank you for taking the time to contact us concerning the details surrounding the reservation of Ms*** ***. According to our records Ms*** completed a reservation on our website at www.caesars.com for Harrah’s Metropolis Casino & Hotel on the afternoon of October 10, 2017.
The arrival date of her reservation was also October 10, for night. Ms*** is a member of our Total Rewards program and utilized a Hotel offer which entitled her to a discounted $room rate plus taxes and fees (all Hotel offers are subject to availability) During Hotel cheregistration Ms***’s credit card did not authorize for the $room rate plus taxes and fees. The total charges during cheequal $32.18. It is also our policy to have each guest sign our registration keypad acknowledging that they agree to the arrival, departure, room type, and charges due to the Hotel. Unfortunately we were unable to collect the $during check-out for Ms***’s hotel charges. After repeated failed attempts of trying to collect the $charges due to the Hotel, Ms*** was sent a bill detailing the charges due to the Hotel Listed in the attachments are the following: Print screen of reservation for Ms***Print screen of Hotel Registration signature for Ms***Sample confirmation example that is similar to what Ms*** would have received at the time of her reservation In an effort to resolve this matter we will waive all the remaining charges that are due to the Hotel for Ms***’s reservation on 10/10/2017. If there are any additional questions please feel free to contact me. Thanks

Initial Business Response /* (1000, 10, 2015/10/21) */
Good Afternoon,
Thank you for contacting us regarding your service experience, at this time the only contact information I have is the email address attachedIf at all possible please feel free to contact me directly concerning the
question/problem/service experience you encountered
Sincerely,
Final Business Response /* (1000, 17, 2015/10/23) */
Claim was investigated and denied based on no evidence of bed bugs found by Professional Pest Control Company

Initial Business Response /* (1000, 11, 2016/01/06) */
***Document Attached***
Just called Revdex.com directly and spoke with *** explaining our hotel policy please let us know if there are any additional questionsCopies of Mr***'s reciept are attached along with hotel registration card and our
terms & conditions
Please note that our terms & conditions are directly from our website at www.harrahsmetropolis.comMr*** accepted the terms & conditions when booking his reservation online

The charges are correctAfter the room was inspected the items (robes) were missing from the roomIf they have any other questions please have them contact *** *** Hotel Manager at ***Thank you