Harrah's New Orleans Casino & Hotel

12/9/15Dear Sir/Madam, I writing in response to the complaint submitted by Mr [redacted] ***, complaint # [redacted] After careful review and investigation of the incident that Mr [redacted] stated while gaming here at Harrah’s Casino it has been determined that all protocols were followedWe at Harrah’s Casino take great pride in providing excellent guest service and do everything possible to ensure that all guests are given the opportunity and time to have a great gaming experience We hope that Mr [redacted] will continue to come to Harrah’s Casino as we will make our best attempt in regaining his confidence in our company In addition, we will further evaluate how we can prevent this problem from occurring again in the futurePlease accept our sincerest apology for any trouble or inconvenience that may have been caused Again, we highly appreciate your feedback as it will assist us in becoming better at what we do As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future Thank you, Terrence J [redacted] Table Games ManagerHarrah’s Casino

Dear *** *** Thank you for your recent visit to Harrah’s New Orleans Hotel! In response to your statement regarding fraudulent claim for additional fees/charges to your credit card, we would like to confirm that you admitted to smoking “one cigarette and consumed the two bottles
of water” during the discussions we had with you. It was also confirmed and noted on your account during registration by our Front Desk Agent that we communicated the 100% non-smoking casino & hotel. We find the fraudulent claim hard to believe since a Hotel Shift Manager had three discussions with you via phone regarding the charges. We understand that we may be unhelpful since we did not reverse the charges for you even though it was just one cigarette. Unfortunately, when our guests disregard the smoking policy, we do a deep clean in the room and the fee we charge covers the cost for the service. We appreciate your patronage and feedback on your recent experience with us. Should you have any additional questions, please feel free to give us a call. Sincerely, Vananh N***Hotel ManagerHarrah’s New Orleans

Tell us why here...Hello,Thank you for your business and I can appreciate your concernsOur hotel rate ares subject to change until bookingIn addition, based on this information, we are unsure if the "higher price" you are referring to was our agent quoting a standard room or suiteAs a valued
Diamond member, you are aware that comped rooms are issued by play and in this instance, even with all three individuals' play combined, these players do not qualify for a complimentary roomThat being said we would love to make your visit with us a great one so please feel free to reach out to our customer service team at *** if you have any further questions or concerns.Have a lucky Day!***

12/9/15Dear Sir/Madam, I writing in response to the complaint submitted by Mr
*** ***, complaint #*** After careful review and investigation of
the incident that Mr*** stated while gaming here at Harrah’s Casino it has
been determined that all protocols were followedWe at
Harrah’s Casino take
great pride in providing excellent guest service and do everything possible to
ensure that all guests are given the opportunity and time to have a great
gaming experience We hope that Mr*** will continue to come to Harrah’s
Casino as we will make our best attempt in regaining his confidence in our
company. In addition, we will further
evaluate how we can prevent this problem from occurring again in the
future. Please accept our sincerest apology for any trouble or
inconvenience that may have been caused. Again, we highly appreciate your feedback as it will assist us in
becoming better at what we do. As with
any business like ours, the greatest advertising we can have is word of mouth
from a satisfied customer. It’s our
goal to retain you as a satisfied customer and will hope to serve you again in
the future. Thank you, Terrence J*** Table Games ManagerHarrah’s Casino

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10665072, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I did not drink the water and to charge a fee of $to clean a room for cigarette is outrageous! Please reconsider a more acceptable fee for the cleaning of cigarette smoked?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10965516, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to receive the documents on the investigation that was completed and what was found If I must go through the state police to get that then please let me know
Regards,
*** ***