Harrah's Hotel Casino

Review: Was lied to, coned and mislead about the best rate promise. Booked a Waterfront room for 9/14-9/19 via [redacted], found a lower price and was told that I could get the price matched and an extra 10% taken off. Form was both faxed and emailed with proff of the lower price. Harrahs still refused to honor there promise as the rate I got was diffrent then the rate avilable to the public, even though my rate was higher through my casino play.Booked res [redacted] for $56.04 a night, rate was found for $26.70 on [redacted] and is avilable. Harrahs is not upholding to there promise, Res was canceled this morn 6/30Desired Settlement: I want to book the waterfront tower room, with the price match promise that I was promised via the harrahs and total rewards website.

Review: Upon arrival automated system for check in was unavailable, causing roughly a 2 hour wait for hotel check in. After waiting for the initial 2 hour period I was told I could not check into a room that was already paid for online. I was informed I would need a credit card for security purposes. So after traipsing back to the car to retrieve a credit card for the security hold I again had to wait roughly an hour and a half to proceed with the check in. At this point the pool facility on which I was there to enjoy was closed for the day. Additionally the room was on the fifth floor with a view of the HVAC and air conditioning units. The room had burn holes on several different items, there was no plastic for the ice buckets and the ice machine on floor 5 was not in working condition. I proceeded to call the front desk and ask that ice and bags be delivered to the room. After two hours of waiting for housekeeping to bring the requested items, they never even came to the room. This was one of the worst if not THE WORST Harrah's Atlantic City trip I have ever been on. Also while checking in I had mentioned the long wait and was told, that I was going to be allowed a late check out set for 1pm instead of the usual 12 noon check out time. I checked out and was charged a fee for the late check out. The customer service rep at the counter stated that " since I did not mention the inconveniences at the duration of my stay, there was nothing she could do about the incur of the late check out fee." This was contradiction of what I was told at check in. The advertised amenities were closed before I could even check in. My ride was shorter than my actual wait for check in on a Tuesday afternoon. Harrah's resort was very understaffed and unprepared for the situation that day. I also find it extremely offensive to wait on necessities such as plastic for the ice bucket, which is unsanitary, the lack of consideration for hotel guests that do not receive the quality service From HarrahsDesired Settlement: I would like to request that Harrah's considers all of the above issues stated. I would accept a complimentary make up date for the inconvenience of wasted gas and time, along with effort. I was not able to use comped meals at the buffet due to the delay in check in. I was not able to use the pool because of the delay in check in. I was also forced to buy ice and cold drinks from outside sources instead of enjoying the comforts of my room. This was supposed to be a celebration that turned into frustration. The room was not handicapped as per requested and was just in need of a serious carpet shampoo and renovations to the withered popcorn ceiling.

My request is for a complimentary room and a round of cold drinks or meal. Along with a date where checking in will be more realistic and not some zoo. All I wanted to do was rent a cabana and use the pool instead I got the run arounds and no ice alongside an additional charge for late check out.

Review: I am an extremely dissatisfied customer with Harrah's. I have mail from them stating my room rates for Saturday February 22. I attempt to book the room and much to my dismay the pricing I have an offer for is no longer available. I refuse to pay close to $300 for a room when I have an offer clearly stating I can get the same room for $89. Not only will they not accept my offer but customer service made no attempt to appease me whatsoever.Desired Settlement: I would like the room at the rate I have the offer for if not even cheaper.

Review: On Monday, 8/4/14 I checked in to Harrah's Atlantic City for a 2 night stay. The first night I parked my 2009 [redacted] TSX with Vallet at Harrah's. I picked up my vehicle after checking out of the hotel on Wednesday 8/6/14 at 11:00 am. Due to the utter chaos of the pick-up area of the valet service, I was unable to complete a walk through of my vehicle as I usually do. After leaving the hotel I looked out of my side window and noticed damage to passenger side side mirror/indicator signal. I immediately called Harrah's and spoke with valet and informed them of the damage and immediately returned to Harrah's. When I arrived at Harrah's I waited an hour to speak with a supervisor and he took photo's of my vehicle and he informed me of the process of submitting a claim. I requested to see video footage of my vehicle to which I was denied. Since then I placed 7 phone calls to [redacted] the third party insurer regarding my claim and either never received a response or when I spoke with the adjuster, [redacted] I was told it is still being investigated. Finally, on 9/18/14 after over 1 month of driving my vehicle with damage to it, I called and spoke with a supervisor and she rudely informed me over the phone that my claim was being denied. I again informed her that my vehicle arrived at Harrah's with NO pre-existing damage and that damage occurred while my vehicle was with the valet service. And I was once again informed that my claim was denied. The level of customer service that I received from Harrah's and from [redacted] was DEPLORABLE.Desired Settlement: I am seeking an outcome of my vehicle being repaired. I am also requesting that I view the camera footage of my vehicle as well as thorough documentation of the investigation which took place.

Review: Reservation (room) made for waterfront view and king bed during the only week available to us for the year. Upon arrival (well after check-in time) the room was found to be a complete disaster with dirty bed, no towels, dirty bathroom and dirty surroundings. Front desk and housekeeping called 5 times over an hours time frame before an offer was made to switch our room. The front desk instructed me to come back to the check in desk (30 minute line) to retrieve new room information and key. I declined the invite and demanded that a supervisor deliver the new room keys. 15-20 minutes later a supervisor arrived and took us to the new room (two queen beds and roof view). So, my wife and I had to utilize separate beds and did not get the view requested and paid for.Desired Settlement: 100% refund and transportation compensation of $48.00 for a total of: $181.52 or free 3 night stay in king room with waterfront view.

Review: Upon check in there was one person working the counter, whilst there were 3 at the 7star check in. Even thou I used [redacted] app to purchase the room I was charged an additional $30.00 for resort fees.

Harrahs advertised that they had a pool that was in a tropical dome. When I woke the next morning to use the Pool that they had pictured on their website with my 6 year old daughter; we were referred to the "family pool". The family pool looked more like an Un-chlorinated toilet with cloudy water and children everywhere. There was plumbing drains that were not functioning properly and unsanitary hair weaves on the ground that had fallen out of someone's hair. The fountain was not working which was located in the middle of the pool.

I had called before check in and mentioned pool hours and stated I was bringing children, never once was the separate family pool ever mentioned. I went to harrahs because they promote a world class pool. Had I known what I was in for I could have stayed at the red roof in for 1/3 of the price and a continental breakfast. I was very bothered how I was approached at the pool when they told me I wasn't allowed access to the hot tubs I payed to use and was charged a resort fee for. Also the scam of having to walk through an arcade to get to the "Kiddie pool" is a scam and disgusting in my opinion. What happened to the family style casino and treatment?

In addition to the above statement the coffee provided in the room was there however the condiments such as sugar and creamer were not supplied as indicated therefore no coffee was consumed even thou the "resort fee" was charged.Desired Settlement: I would like a refund or an offer to stay and use the advertised pool or stay at a sister property. Along with a phone call or contact from Harrahs executive and apology.

Review: I booked a room online using a deal offered by the company to stay for 2 nights from December 22-24 2014. From the moment I checked in hotel staff tried to charge and put holds on my card for obscenely outrageous amounts. I have stayed at this hotel countless times in the past so Inot oy had a certain level of expectation but I am aware of how this hotel process works. I booked a luxury king room and knew all the charges I was expecting but instead of the $100 hold deposit they tried to charge me $202. I questioned why then it was corrected to the $100 deposit but in reality they held $115. December 23 I extended my stay by 1 day but at no point was I told or was I asked to have my card ran again but without my knowledge or consent it was charged again for $60.64. At about 4pm on December 24 still unaware of the second charge from the 23rd I arrived back to my room to find my key my key had been deactivated I was not informed that tge key had been deactivated until that very moment and I was told they tried to charge my card and it supposedly declined. At this point they have on hold $175.64 and they were trying to charge more in essence because I still had an available balance of $72 on my card at the time they say it declined. My entire stay was only quoted at $123.40 plus $69 for the one day extension. Upon asking to speak to a manager [redacted], he began to tell me that they do not have that amount of $175.64 on hold that they only have $152 of it and the rest is my card company putting taking the extra money. I also spoke to manager [redacted] who offered to remove an item from my charges, apologize for the trouble and confirmed the amount they had on hold was more then enough and I only had a few dollars in taxes to cover at check out. At check out I asked Mr. [redacted] what I owed above what they had on hold, he verbally said $40, I confirmed he was swiping my card for only $40 but in fact he swiped it for $221.26 which I did not find out until 24hrs later.Desired Settlement: I want all of my mobey refunded to me in the amounts of $115, $60.64, $221.26 because not only did I not agree to them swiping my card for these amounts my card company has confirmed they are from the merchant and not the credit card company. I was also lied to and purposely defrauded out of my money. I was treated rudely, disrespectfully and embarrassed. No one on their staff was honest, upfront or knowledgeable of company policies or procedures nor were they hospitable towards me at any point from the moment I arrived. They need to return all my real and true funds in the amount of $390.90 for me having to deal with their incompetence, lies and unethical actions.

Review: I stayed at Harrah's from 11/17-19/2013. The first night I was there, there was noise from the rooms on both sides of me from 11PM-5AM. I called the front desk and security numerous times and they did nothing. On 11/18 starting at 9:00AM, the noise started again. I went downstairs and complained, and I was told that I had to leave the room ASAP. I moved to a new room, and my sister who travelled with me left clothes by mistake in the room. Later that night, she discovered this and I called the front desk. I was told I had to go back to the new room and check for myself. I have M/S, and I told them to look for me and the staff refused. The maid service threw out my sister's clothes. I told the front desk manager and she did nothing. Then when I went back to my room at 11:30PM, more noise from the room next to me. I called the front desk and security numerous times from 11:30PM-3AM. I asked to be moved to a new room the staff refused. I asked for a manager, nobody would see me. I asked for a refund and I was going to go to a new hotel, I was refused this as well. Then I went down to the front desk at 3AM, and there were people having sex in the elevator. I did not get any sleep during my entire stay!Desired Settlement: Full refund.

Review: Hi - I attended a conference at Harrah's in Atlantic City and stayed for a few days. There were multiple problems during this hotel stay. Some of the room equipment and fixtures did not work, including the lamp and bathroom lights, and the lamp shade was torn. Nobody at the front desk answered the phone on 5 consecutive phone calls, all at different times. I was later told that nobody answered due to low staffing due to inclement weather. Next, the shower handle literally fell off to the point where the door could not be opened without using the top glass to open/close the door. The bed mattress was clearly VERY old since there was a divot the size of Cleveland on BOTH beds in the room, and both were very uncomfortable. The hotel itself was in a state of disrepair due to numerous renovations, but it seems as if no renovations were occurring in the Waterfront Rooms (I was in Room [redacted]) which need them the most. When checking out, the hotel mistakenly charged me for WiFi, which took 15 minutes to resolve by getting a manager to notice the error. However, most importantly, I was badly shocked when an extra hanging metal wire in the rear of the nightstand between the beds got caught between the 2 prongs of the nightstand light plug. When plugging it in, sparks blew out of the receptacle and shocked me. This incident tripped the breaker in my room prompting a Harrah's electrician to come to the room. The electrician stated that he did not know why these metal wires were on the back of "many" nightstands, but they were a "severe safety hazard". This employee advised me that he had told his other employees to remove these metal wires whenever they saw them in rooms (instead of mandating they be removed as safety hazards from every room!). These issues prompted me to call Harrah's customer support to address the safety issues. They were able to give me a $100 credit on my Rewards card, which did not answer the safety concerns or customer service concerns.Desired Settlement: Someone must repair these issues so that nobody else gets hurt! I gave Harrah's an opportunity to have a supervisor or manager call me back from Corporate to let me know that this issue has been addressed, but nobody called. I stated that if nobody called back, I would file a Revdex.com complaint. Apparently, nobody at Harrah's Entertainment really cares about the safety of their guests.

Review: My name is [redacted] and I am writing you on behalf of the horrible and unprofessional service I received while staying at the Harrah’s Casino in Atlantic City from August 7-9, 2015.

For a little background information, I am from Long Island, New York and have stayed at your hotels growing up. My parents have spent numerous getaways in Atlantic City and have used your casino services. I was asked to join my good friend [redacted] in Atlantic City to celebrate her 28th birthday by enjoying a fun filled weekend. [redacted] and [redacted] purchased two suites in the waterfront Tower and I along with 6 other girls planned to enjoy the weekend by having fun in Atlantic City.

Enjoyment and fun did not happen for our group when we stayed at your hotel. On August 7, 2015 [redacted] planned for us to attend a pool party in which she paid for bottle service (well over $500 and a cabana). This was an evening party and when I came downstairs with a bathing suit and sarong I was asked to change. I thought fine, I’ll change into a skirt with my bathing suit underneath. I along with 2 other girls were told to get on 3 different lines before going inside. I was then asked my middle name, I replied [redacted]. I was then asked what my last name was and that I did not look like my picture. By this time I was irritated and annoyed and told the security “Never mind, this is ridiculous, just give me my ID, I do not want to go inside”. The security told me that I could not get my ID unless I told him my last name or ACPD and the head of security would have to get involved. I replied fine and waited for security to come. A tall black man said he was security and said that if I did not answer the question, ACPD would come. I told him why, and explained the runaround I was receiving. He said ACPD would have to get involved before I could get my ID and I said fine. A guy named [redacted] came outside and said he was with ACPD. [redacted] was wearing a grey jacket like the rest of the employees. I told him the situation and he said that he cannot give me my ID because he does not know if I am telling the truth. I told him why not check my credit card. He said no. I told him well how do I know that you are ACPD? Can I see a badge? He then gave me my driver’s license.

I was very upset not mention embarrassed and went to the front desk to try to speak to someone. The lady at the front desk said management would come. Security came and asked me to fill a customer complaint form. I told them no and that I wanted to speak to a manager. [redacted] came to speak to me 30 minutes later. I went to the pool at 11pm and after 12pm on my friend’s birthday I had to wait to speak to someone. [redacted] said to me that management was not available and would not be until Wednesday. She also said that there was nothing she could do because the pool was a separate entity that was not run by Harrah’s Casino. [redacted] also told me that I would have to speak to a manager at the pool. Embarrassed, I walked back to the pool. And spoke to the shift Manager [redacted]. He said there was nothing he could do and that he was sorry I felt the way I did but he could not let me in and that the only other manager was the bar manager. My friend tried to speak to security and when she called the pool, they hung up on her. Security told her someone would come outside in a few minutes and no one showed. When the black guy who I am assuming is the head of security came back to the front, he told the men at the door not to let me in and to not discuss the situation anymore.

Upset my friends left the pool to take me to the boardwalk and to see the casinos there.

The next day I went to the pool, and security accepted my id without any problem. When my friends went to the sushi restaurant, they paid by giving the waitress $100 and a card to put the balance of about $60 on . The next day (Sunday) [redacted] realized that her card was charged $159.99. She spoke to the lady who remembered her and said that a manager was not in right now. Being that we had to leave, [redacted] said she would call. [redacted] called over 5 times before she was finally told that a manager would not be in that day. She was also told to tell her bank to cancel the transaction. Are you guys serious? What did the waitress think ,- she was get a $100 tip? Very unprofessional.

That Saturday night my friend [redacted] planned to have her birthday dinner at the [redacted] restaurant in the hotel. Our reservation was for 8:30 pm. We arrived at 8:30pm and was told that we had to wait because there was a party of 12 that was finishing up. Fine, we waited. We were not seated until 9pm. Really, that’s how you value your customers?

Later in the evening I went to [redacted] to have drinks . The black security guy from the pool incident looked at me in disgust and gave me mean stares,. He then hassled my friends who were showing their id to the security .

I have never been so upset on a vacation/getaway. The service was beyond horrible and I have never been treated this way. Since managers are not in until later, I decided to contact corporate .

If this is how you run a hospitality business you should be out of business. Never again would I want to stay at a Harrahs Hotel and I would not recommend your hotel to a friend.Desired Settlement: I desire to be reimbursed for the horrible service and treatment I received. I also desire to speak to someone from Harrah's Corporate since all the managers are busy at the Atlantic City location.

Review: ON July 30th I checked in Harrahs resort hotel. When I got to the counter where you check in I told the girl I have a reservation and I booked through [redacted]. She said to me ok and she took my credit card and said the hotel is going to hold a 100 dollar deposit until I check out August 2nd. I went to the casino to gamble first I stopped at the atm to pull out 300 dollars from my bank card. The atm reciept said insuffient funds. I said how I then checked my bank account online and noticed Harrahs resort charged me full amount for the room I already paid for which they had knowledge of. I went back to the counter to report the issue and they said the girl who checked me in checked me in wrong. So after that I called my bank got the fax number so harrahs can send an authorization of release form to the bank to release the hold of 559 dollars. The next morning I recieved 459 dollars in my account harrahs front desk staff claimed they took a 100 dollar hold for a security deposit which I am aware of I seen this charge hold pending in my account. they said this hold will be released at checkout. When I checked out of course the 100 dollars they promised never made it back into my account. I called harrahs and ask about it they claimed they released the hold the bank municipal credit union is stating they never got the authorization of the release for the 100 dollars. I still havent recieved it. today 8/4/2015 I noticed harrahs resort charged my account 520 dollars. I called and ask them about the charges they admitted they made a mistake I asked how im not at the hotel anymore how do you make a mistake like this. They put my account 350 dollars in the negative. A worker named [redacted] claimed that [redacted] didnt send them the proper paperwork thats why they charged my card. Harrahs then claimed they refunded my money. Of course the money wasnt put in my account. Then they told me they are only refunding 459 dollars way less then what they took. I called corporate and they wont help me.Desired Settlement: I want my money for the charge 559 dollars on my card refunded I also want my 100 dollar deposit refunded. I want a full refund of my stay because now I have to struggle with no money for the next 10 days till im paid again at work because they cleaned out my account. I want the complaint to stick and I want other people to be made aware of their fraudulent charges they make on people credit cards. If I ever decide to stay in atlantic city again I want complimentary rooms because of inconvience.

Review: Hotel should have warned of pool party that weekend where we were constantly exposed to males with underwear showing, marijuana being smoke in halls and by elevators, drunkenness, scantily clothes females, and foul language

from Sunday, July 26-28, 2015.Desired Settlement: I would like a refund of monies paid for 2-day stay. When I complained I was told that if I thought this was bad, you should have been here when [redacted] or [redacted] appeared; they had to call the police due to fighting.

Review: On 8/9/14 I stayed at the Harrah in Atlantic City, NJ in room [redacted] in celebration of my friend [redacted] birthday. What started out as an enjoyable experience quickly turned nightmarish. That morning at approximately 6:00 AM I experienced a female problem, but promptly wiped up the small amount with soap and water. Nothing leaked onto the mattress, but I needed fresh sheets. I called the front desk and requested that new sheets be delivered to the room. Unfortunately, no one responded to my request until 30 minutes had elapsed. The housekeeper came to the room devoid of the sheets, and then promptly left, explaining that she didn’t know what to do. She left the room, saying she would be right back. She returned 10 minutes later with a male security guard and a female manager named Talia, who barged into the room, almost knocking me to the ground after I had opened the door. They yelled at us that we needed to go to the front desk immediately. It was 6:40 in the morning, and we were clothed in sleepwear. We asked why we had to go to the front desk, and this information was withheld. I was very upset, because we were in sleepwear, and to have a male in the room this early was an invasion of privacy and a matter that was on the borderline of sexual harassment. We said we would come down to the desk later in the morning. They left the room, but promptly returned within five minutes. He barged into the room again and interrupted everyone’s sleep. We kept telling him that we would come down to the front desk later in the morning. The security guard and the manager came to our room a total of four times, he disrupted our sleep and invaded our personal privacy. As a woman, it is outrageous that a hotel that prides itself on exemplary customer service would allow an adult male to barge into a room completely occupied by young women clad in sleepwear. We felt disrespected and humiliated. We were treated as though we were second-class citizens.

The fourth time he came to our room, I was near tears and obliged to go down to the front desk to prevent further harassment. I was dismayed to discover that [redacted] the manager on duty, said that we had to pay a fee of $535 for a new mattress. He explained that someone had urinated on the sheets, which was not the issue at all. I embarrassingly explained that I had a female problem, but he ignored me saying that the mattress, which had nothing on it, could no longer be utilized. I explained that all I needed was a change of sheets, but he blatantly refused to eradicate the unnecessary charges on the account. I requested to speak to another manager, but he said that he was the only manager on duty. I asked him for a copy of the hotel policy, but he refused to give me one, explaining that it was on the website. I also asked for a customer service number, but he refused to provide one.

At this point I was extremely frustrated that this issue had escalated to such a substantial degree. I gave up out of frustration and said that I would handle the matter upon check out. On our last day at the hotel, I asked the customer service attendant if I could speak to a manager about the charges that were on my account. [redacted] came to discuss the matter with me. He was extremely caustic after I tried to explain what happened again. He told me that the mattress could no longer be utilized, even though there was no stain on the mattress, and the sheets had been changed. I kept telling him that no one looked at the mattress, but he kept cutting me off abruptly, saying that the mattress had been assessed. Each time I tried to speak, he cut me off, saying, “we keep going back and forth, you just need to pay the charges because there is nothing I can do”. I asked to speak to another manager again, but he refused to let me speak to anyone else. He also refused to provide the name of the security guard that harassed us. I asked to see a copy of the hotel policy and yet again, he said that I would have to go onto the website. At a last attempt to rectify the situation I asked for the customer service number, which he refused to give me. After attempting to rectify the situation for 10 minutes, he unfairly charged my card for $535.00. I was not provided a copy of documentation regarding the charges.Desired Settlement: A full refund of the charges, and disciplinary action for the security officer and [redacted], the manager on duty.

Review: On the evening of 9-27-15, I registered at the Harrah’s Atlantic City reception desk for reservation # [redacted]. I was assigned room # [redacted] in the Bayview Tower. It contained two queen beds. The folio number is [redacted]. I entered the room, placed my suit case on the extra bed and unpacked my clothes on the remainder of it. I went to bed at 2am. At about 3am I woke myself up scratching my head excessively. I also noticed itching on my chest and arms. I got out of bed and the itching was very intense. I observed a rash and dozens of insect bites on my neck, chest, arms, legs and throughout my body, including my groin and buttocks.

I called the front desk, spoke with [redacted] and was advised to report there. I followed those instructions and met with [redacted] at abut 4:05am. I opened my shirt and showed her the skin on my neck, chest and arms. [redacted] told me she had seen bug bite bites in the past and it appeared that was what I had experienced. [redacted] called in Kawanee, [redacted] and [redacted], who all participated in a discussion about what should be done. They all were able to observe the bites on my skin as well. [redacted] instructed me to obtain medication at the hotel store at Harrah's expense. [redacted] arranged for some large plastic bags to be sent to my room so the bed bugs most likely in my clothes could be contained. [redacted] delivered the bags at approximately 4:40am and asked to also inspect the room, which I allowed. [redacted] examined the bed, where he saw signs representative of bed bugs. I also showed him the rash and bites on my skin. I took photographs with my cell phone.

I bagged up my suitcase and left the room at 4:50am. The ride home was very uncomfortable, even painful at times. I was forced to stop several times to regain my composure, but I continued on without seeking medical assistance in unfamiliar places. I arrived home at about 4pm, where I removed my clothes in the garage and later threw them away.Desired Settlement: I have exchanged correspondence with representatives at Harrah's who confirmed my experience was the result of bed bugs. They refunded the cost of my room, however I have lost several items of clothing in order to avoid introducing a bed bug infestation to my home. I did nothing to contribute to this incident and hold Harrah's responsible for my lost clothing. I am seeking $500.00 to replace my clothing. I have a list and photos of the items, as well as photos of the numerous bites on my body. All attempts to obtain reimbursement from Harrah's has failed.

Review: Booked a one night stay at Harrahs after my sons 5 day baseball tournament in [redacted]. Thought it would be nice to drive the hour take the boys to the beach & boardwalk. Harrahs was the only place my husband could find that had a room which he booked thru [redacted]. We finally get to Harrahs after my sons last game,still in uniform,dirty,hungry in need if showers & Harrahs can not find our reservation. They inform us they have no rooms available. My husband pulls up his confirmation email showing our resevation guarenteed,paid in full with no refunds. The girl at the desk calls [redacted] & requests they fax documents over. 30 minutes later the hotel has no answers for us. An hour later,as my boys were sitting on our suitcases on the floor falling asleep still no answers. Finally I requested a manager,whom she got who requested more faxing from [redacted].. After an hour & 20 minutes the girl finally tells us [redacted] always messes up but we will take care of you anyway. She said due to our inconvenience she would give us a beach/water front room so the boys can have a nice view,which we never got. She told us we were on waterfront but our paperwork she gave us indicated otherwise. Once we reached our room it stunk like smoke & we had a non smoking room. The ac was off the room was like a sauna plus it was broken & would not stay on kept turning off every few minutes. There were white wet stains all over the couch,we only has 3 towels,no soap no shampoo no toilet paper, the sink & tub were both blocked & filled with water. There was mold in the corners of the tub & the [redacted] to hold the shower on was broken off. The wall unit lights had a short & kept flcikering off & on making a crackling noise. I have the lights on video & al pictures of everything else damaged in the room. I called the front desk & waited on hold 30min eventually had to go out in the hall to the housekeeper to get things we needed. Had to stay in horrible conditions nothing else was availablDesired Settlement: Refund of entire amount of stay!!

Review: I have purchased a discount voucher to be used at Harrah's Resort in Atlantic City. I made three attempts to redeem the voucher. The first attempt was on 10/14 when I was told to call back in 2 weeks. I called back by the end of the week on 10/18 and was told that I could not book on the night I requested because the computer was not working. I was transferred to a supervisor who told me I would receive a call within 48 hours. I received no call and on 10/22 I called for the third time. The third time ended with me talking to a supervisor who, again, told me I would receive a call within 48 hours. During this week and a half time frame, I tried two more times to contact Harrah's discount voucher representative whom I left a message with twice and never received a return call.Desired Settlement: I would like the advertised voucher to be honored on the desired date.

Review: I spent a couple of days with friends in Atlantic city and had seen a poster promoting [redacted] at Harrah's on Monday July 13th as well as on several websites. My group of 10 arrived at 1am and were charged $10 by security. I often pay cover charge to get into a venue but the issue is security did not notify us at the door they deliberately withheld information in order to profit from us. the ** was not at that venue so, when we reached the top there were was my group and 8 others. My friend bought a hookah for $30 and all of a sudden at 1:40am the in house ** announced last song and cuts off the music when the event was supposed to be until 4am. At no point did security at the front door and/or hookah vendor advise our group they were shutting down the event early due to a lack of attendance. As a matter of fact they were quick to take our money at the front door, bar and hookah. As well as come and collect the equipment without my friend getting her money's worth because she bought the hookah at 1:20. They had ample opportunities to be honest with us yet they failed to provide us with vital information in order so they could benefit monetarily.Desired Settlement: I would like for customers to be informed in a timely fashion of cancellation as it's important to treat customers with respect and not to be taken advantage of.

I also would like compensation for the dishonest practice displayed by Harrah's entertainment venue.

Review: Upon checking into Harrah's Resort Atlantic City, I arrived to find my total charges due at check in were $299 and change. I asked the clerk at the front desk are these charges valid because this is not what I agreed to pay over the phone when making the reservation. At which time, she informed me this is what is on my reservation which she sent me by e-mail at the check in desk.

I advised her that is not what I agreed to again, informed of the price agreed upon when booking, and also explained why the price I was quoted was given. I have a AAA membership which provided a 20% discount per the representative. After the representative investigated the reservation further she informed she would like to go back and speak to her manager. After speaking with her manager she returned to me still waiting at the desk and informed me her manager would contact me within the hour in my room by phone call to settle the dispute and resolve the matter. The reservation initially was for one night complimentary and one night at the $83.74 rate. No manager reached out to me in my room or by phone to date. The representative did advise me she would cancel the night and her manger would re-book my second night once the investigation was complete. Never got a response from any manger or from the front desk again. My reservation number [redacted] After review of my folio, I signed up for wifi for one day and was charged a total of $41.68. In addition the representative then charged me an "Agent Upsell to the Water Tower suites at $60" which was fine however, it was requested in my reservation which she also could not prove.Desired Settlement: My desired out come would be a refund of the $100 incidental charge, the $60 upsel charge for the Water Tower suites. Any time I have stayed at Harrah's in the past I have always been upgraded free of charge to the Water Tower suites. I feel the professionalism at Harrah's has certainly diminished and I would highly have to consider my recent interactions in order to return again. In addtion to the above charges, I would be comfortable paying for the one day of wifi usage at the hotel which should be a charge of $11 not $38.

I would appreciate additionally a complimentary night as I planned previously. My complimentary nights are from Monday through Thursday based upon my gambling history. So a Friday night would be preferred.