Harriet Carter Gifts Incorporated

Review: On January 3, 2013 I ordered three items and paid unit price plus processing and handling, to be delivered within 4 to six weeks. On February 5, when nothing had arrived, I called and spoke to [redacted] at Harriet Carter, who gave me an order number ([redacted]) and told me the package would be delivered to my street address within two days. On February 5, 2013, a package arrived containing 2/3 of my order, along with a notice that the other 1/3 item was "temporarily out of stock, to follow within 30 days or less." On March 8, 2013, when no additional package had arrived, I called Harriet Carter again and spoke to [redacted], who first told me the item had been delivered in the original package. When I quoted her the "within 30 days" notice, she agreed it had been omitted from the original package but would be delivered within a few days. When I told her either get me the item or give me my money back, she said, "That's your decision," so I told her just to refund my money. She said the money back request would be honored and they woud "ship today." It is now March 21, 2013 and nothing, either package or refund, has been received.

IDesired Settlement: I would like to be paid for the original item ($14.98) plus 1/3 of the processing and handling ($2.82), for a total of $17.80. In addition, I would like to be assured that Harriet Carter performs/delivers the services it advertises, or it is penalized in some way.

Business

Response:

[redacted]

A refund check was issued on 03-13-13 in the amount of $14.98 to cover the missing item. We feel this check has been received by [redacted]. The complaint is asking for $2.82 towards shipping. We will issue another check for this amount $2.82 . This check will be issued on Wednesday , March 27,2013.

Thank you,

Harriet Carter Gifts,

Customer Service

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: they may "feel" have received their check, but it is simply not true. no such check)s) have been received or deposited by me.

Regards,

Business

Response:

[redacted]

The Revdex.com

REF; ID [redacted]

I have Emailed [redacted] today: The original refund check was sent to the wrong address, we apologize for this mistake. We are issuing a new check today in the amount of $17.80. This check will be sent to your PO [redacted]. Again, we apologize for this inconvenience.

Thank you,

Harriet Carter Gifts.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

no such check has been received by me. when the check is actually received by me and accepted by my credit union into my account, their response will be acceptable.

Regards,

Business

Response:

[redacted]

The Revdex.com

REF: ID [redacted]

The original refund checks were sent to the wrong address, we apologize for this mistake. We have issued a new check on 04-03-13 in the amount of $17.80. We feel this should satisfy this complaint. CHECK MAILED TO [redacted].

THANK YOU,

HARRIET CARTER GIFTS

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been trying for over three years to have my name removed from the Harriet Carter mailing list so that I will not continue to receive their obnoxious catalogues in my mailbox. I first filed a complaint with the FTC. That went nowhere. I belong to an online site called "Catalog Choice". I requested numerous times via the Catalog Choice website that they contact Harriet Carter on my behalf and have my name removed from their mailing list. This was done, but their catalogs continue to come. I have contacted the Harriet Carter website myself. I have contacted them many, many times and given all the information they requested in order to remove my name from their mailing list. Still I continue to receive their catalogs, sometimes twice a month. What more do I have to do to get them to stop bothering me with their catalogs? Please, please help. This has been going on for years now. Please make them stop contacting me.Desired Settlement: The desired outcome is to never, NEVER, NEVER EVER receive a Harriet Carter catalog in my mailbox. That means never!

Business

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Fri, Nov 22, 2013 at 9:15 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Nov 21, 2013 at 10:32 AM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

To: [email protected]

November 21, 2013

RE: [redacted] - Complaint ID: [redacted]

Dear [redacted]:

We have received [redacted]’s request and have removed her name from our mailing file. We have also added her to our masterfile suppression so that, should her name come to Harriet Carter through another source in the future, we will drop her from all future mailings as long as she remains at her current address. Please note that this process does take time and it is possible that she may receive 1 or 2 more additional catalogs from us because of crossover from the time of request and the time when lists are pulled to be processed for mailing. Please allow 6 to 8 weeks for this process to complete.

I apologize for any inconvenience this may have caused and I hope this clears up this matter to everyone’s satisfaction.

Sincerely,

Mailing List Manager

Harriet Carter Gifts

Tel: ###-###-####

Fax: ###-###-####

Email: [redacted]

Review: I HAVE BEEN TRYING OVER SEVERAL MONTHS (AND PROBABLY OVER A YEAR AT LEAST)TO HAVE MY NAME REMOVED FROM THEIR MAILING LIST. THEY CONTINUE TO SEND ME CATALOGS I DO NOT WANT. IF I WANT TO BUY SOMETHING FROM THIS COMPANY, I CAN SIMPLY GO TO THEIR WEBSITE. I DON'T NEED CONSTANT AND REGULAR CATALOGS FROM THEIR COMPANY.I HAVE ENDLESSLY CONTACTED CUSTOMER SERVICE IN WRITING THROUGH THEIR WEBSITE TO REMOVE MY NAME.THEY REFUSED. AGAIN AGAIN AND AGAIN. AND THE CATALOGS KEEP COMING MONTH AFTER MONTH AFTER MONTH.Desired Settlement: REMOVE MY NAME FROM THEIR CATALOG MAILING LIST.

Business

Response:

Gretta R[redacted] <[redacted]@harrietcarter.com>

Oct 3 (3 days ago)

to me

REF: ID [redacted], I Have given this complaint to our List Manager, Mary N[redacted] who has assured us that, [redacted], FL .[redacted] ,will be deleted from our mailing list. Please allow at least a month for the process to complete.

Catalog mailings are prepared in advance of 3 to 6 months.

Thank you,

Gretta R[redacted]

Harriet Carter Gifts

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Harriet Carter states that it will take 30 days to complete the process of removing my name from future catalogs If I find that after the 30 days Harriet Carter continues to send me catalogs, I will let you know.

Regards,

Review: On September 7th and December 27th of last year (2012), I requested two addresses, both of the same deceased person, to be removed from their mailing list by e-mailing [email protected]. I never received a response. On July 9th. I still received catalogs to both of those addresses.Desired Settlement: Stop sending catalogs to [redacted], and [redacted]

Business

Response:

[redacted]

The Revdex.com

Dear [redacted],

Our Catalog List Manager, [redacted], will have these names deleted from our catalog file. Our next purging of the files will take place in August. During this interim, you may receive another catalog,

We apologize for this inconvenience.

Thank you,

Harriet Carter Gifts

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am 88 Christmas means very much to me - whith all the cold snowey weather I could not get out bad knee & back waiting to have surg - I liked Carter Harriat - and would order again Ive ordered many years - When I call my order in they promised that my order would be here for Christmas - When March came I wanted to know why I had not received it - they had no record of my order - I had 4 very unhappy grand kids. they had no gift my mammieDesired Settlement: I want my order - or my money I never thought of them being unfair = it all was the kids toys I have some papers of part of my order I wanted 2 sets - magic blocks - 2 - of weaving bracelets - I recieved 1 set of blocks in I never got - but 1 block set cheep but ok - I never got it until March or April I was without gifts - paid for - I never called. You must had been [redacted] . they have benn ok until now

I did not want a big deal so it they would do/or the other I guess Ill except the l

Business

Response:

Revdex.com Eastern Pa.#[redacted] REF:Attn: [redacted], We have spoken with [redacted], OK. [redacted]. We will be replacing the items that [redacted] is missing. We feel this complaint has been settled. Regards,[redacted]Harriet Carter GiftsCustomer Service

Review: I ordered a "Cat Playhouse" on in March 2014:

The cat house was not able to unfold or stand upright, and clearly the picture in the catalog was modified to make it look different than actual product. Its defectiveness is an outrage. I refuse to pay for shipping outbound and I want my return shipping cost credited to me. It was large and very much a gross inconvenience to have to deal with this issue.Desired Settlement: I am writing to demand outbound shipping for the order in the amount of $12.95 be refunded as well as the return shipping be refunded, in the amount of $11.82 please given my return. I returned it with [redacted] on 04/14/14 [redacted] tracking # [redacted]

Please therefore refund my total shipping in the amount of $24.77.

Business

Response:

The Revdex.com,ATTN; [redacted]REF: ID [redacted], order #[redacted]A Credit was issued on 04-18-14 in the amount of $19.98, this was for the return of the damaged item, Cat Playhouse.We will issue a credit for a portion of the shipping on this item only, $5.00 and we will agree to the return shipping cost of $11.82 .A Credit will be issued in the amount of $16.82 Regards, [redacted]Customer Servicer Supervisor