Complaint: [redacted] I am rejecting this response because:There are a number of inaccuracies in Jeff H responseThey did move up the delivery date but I was not going to hire them based on the spread and they changed the dateI was clear and questioned them about wrapping the bed which I was assured they would do - it was not and my mattress was wet and damagedMy bed was also not put together.I called Jeff consistently and spoke with his secretary Maria asking that Jeff return my callsFor weeks there was radio silence and I did not know if they would ever callThere was extensive damageI contacted the credit card company to stop payment because Jeff would not talk to meI only have the Harrington movers numberThe furniture person I did speak with and he did not show up at the designated timeHarrington movers hired a different person who did come and put my bed together as scheduled weeks after my moveFor weeks I did not have a bed put togetherAs for the claim form it was submitted promptly there was not any prodding however I have still not been paid, there are still major damages and some pieces destroyedI would not recommend this moving company and do not feel they at honorableI tried to work things out as I want this fixed and doneJeff has not responded nor have I spoken with him in weeksI did give some of my broken items (dining room table apron/sleeve and rocking chair to have fixed but it is unclear who will pay for thisI do have an extensive list of items brokenMy bed was not put together for weeks and it was not wrapped as promisedI would like nothing further than to get this resolved and move onI am sorry I used them [redacted] was my next choice and after this disaster my friends moving to [redacted] did use [redacted] and were beyond pleasedThe issues for me and Harrington are still not resolved and as a business they are not even following up or keeping me informedThank you for this opportunity to tell the truth about the situation.Sincerely [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have never hung up on anyone at Harrington movers in fact today Jeff H called me and would not let me speak then hung on meI have no reason to hang up on an employee to what good does that doJeff did schedule a repair person and I stayed home and they never showed (in December)He did reschedule another for January which is more than a month since I moved to [redacted] that is more than a month without my bed put all together and so forthHe has not behaved honorable with me and I hope others are aware of how unprofessional they areWhat a terrible experience that could have been rectified with a phone callI called for weeks with no call back and then simply gave upThey damaged my possessions and lack of communications and ownership is what led me to file this complaint [redacted]
Complaint: [redacted] I am rejecting this response because:There are a number of inaccuracies in Jeff H responseThey did move up the delivery date but I was not going to hire them based on the spread and they changed the dateI was clear and questioned them about wrapping the bed which I was assured they would do - it was not and my mattress was wet and damagedMy bed was also not put together.I called Jeff consistently and spoke with his secretary Maria asking that Jeff return my callsFor weeks there was radio silence and I did not know if they would ever callThere was extensive damageI contacted the credit card company to stop payment because Jeff would not talk to meI only have the Harrington movers numberThe furniture person I did speak with and he did not show up at the designated timeHarrington movers hired a different person who did come and put my bed together as scheduled weeks after my moveFor weeks I did not have a bed put togetherAs for the claim form it was submitted promptly there was not any prodding however I have still not been paid, there are still major damages and some pieces destroyedI would not recommend this moving company and do not feel they at honorableI tried to work things out as I want this fixed and doneJeff has not responded nor have I spoken with him in weeksI did give some of my broken items (dining room table apron/sleeve and rocking chair to have fixed but it is unclear who will pay for thisI do have an extensive list of items brokenMy bed was not put together for weeks and it was not wrapped as promisedI would like nothing further than to get this resolved and move onI am sorry I used them [redacted] was my next choice and after this disaster my friends moving to [redacted] did use [redacted] and were beyond pleasedThe issues for me and Harrington are still not resolved and as a business they are not even following up or keeping me informedThank you for this opportunity to tell the truth about the situation.Sincerely [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have never hung up on anyone at Harrington movers in fact today Jeff H called me and would not let me speak then hung on meI have no reason to hang up on an employee to what good does that doJeff did schedule a repair person and I stayed home and they never showed (in December)He did reschedule another for January which is more than a month since I moved to [redacted] that is more than a month without my bed put all together and so forthHe has not behaved honorable with me and I hope others are aware of how unprofessional they areWhat a terrible experience that could have been rectified with a phone callI called for weeks with no call back and then simply gave upThey damaged my possessions and lack of communications and ownership is what led me to file this complaint [redacted]