Harris County MUD No. 368 / Eagle Water Management

mud 368 abuses their customers with all sort of fees.
I recently have my credit card number updated, and I started receiving late fee only from the harris county mud. All my other bills, phone, internet, electricity, gas, insurance etc providers didn't charged me anything. They just asked me to update my card.
If only they could be deregulated, I would switched tomorrow.

Complaint# ***
In response to the above referenced complaint, please find listed below information regarding the account that sent the complaint:
1) Customer was disconnected for nonpayment issues on
December 29, in accordance with the policies of Cypress Hill MUD Noadopted Rate OrderThere was a blue door hanger placed on the front door indicating such Note: The last payment received on this account was November 1, which was due on October 25, 2) Prior to the disconnection of service, (2) separate bills and a letter of disconnection procedures were mailed on December 8, The letter clearly stated the payment must be received in the office no later than December 26, to avoid disconnection (A copy of the letter is on file)3) Upon disconnection of service, the customer contacted our office indicating the payment had been mailed on December 22, The customer was informed that payment had not been received as of the date of disconnection Upon receiving the required payment from the customer in person that afternoon - the water services were turned back on the next morning, December 30,
4) There are many options of payment methods for making payments prior to disconnection of service These services have been available for years Services include (prior to being disconnected for non-payment) - payment by credit card, check by phone, via *** *** - *** or ***; direct payment plan, postal service, and in our office In addition, the customer can view their water and sewer bill by going on line at *** and enter the code for this particular water district which is It will reflect the balance as well as any payments made to the account
5) The check the customer stated she had mailed on December 22, was delivered to our office on January 2, The postmark on the envelope was December 29, (same day the service was disconnected) Per the customer request, we mailed the check back to the customer the same day it was received - January 2, (There is a copy of the check and envelope on file)5) Note - our customer service representatives are not rude and heartless If they exhibited this type of behavior or characteristics, they would not be employed by Eagle Water Management, Inc We have several security cameras in our office - one of which is located at the front desk where customers come in to pay bills and our customer representative desk can be easily viewed as well as customersThere is a notice on the front counter infroming them of suchThank you,
*** ** ***
Eagle Water Management, IncBusiness Manager
*** (office)

In response to Revdex.com Case # [redacted] - On 1/19/16, the customer's water/sewer services was disconnected  for nonpayment of a water/sewer utility bill in accordance with the MUD District's governing Rate Order of Rules & Regulations.   After numerous calls...

from the customer, the customer came into the office approximately around noon the same day and delivered a large bag of loose pennies, nickels and a few dimes in the amount of $200.00 to make payment on the delinquent bill.  The customer left the bag of loose coins on top of the customer counter and proceeded to leave without a cash receipt insisting our company take possession of the money .  It is our standard practice not to accept a large amount of coins that are not properly rolled so that we may accodmodate the bank when making deposits in a timley manner.  Therefore, it required a great deal of time for an employee to convert the loose coins into paper funds as well as additional costs to the MUD District for this task to be accomplished. 
Thank you.

Revdex.com Case# [redacted] - Northwest Harris County Municipal Utility District No. 36
Customer - [redacted]
 
In response to the above referenced complaint case #[redacted], please be advised the customer was cut off for non-payment of water and sewer services.  The last...

payment on the customer's account was 8/26/15.  Eagle disconnected the water/sewer service on 10/29/15 for non-payment in accordance with the District's adopted Rate Order and Rules and Regulations.   The bill the customer referred to in the amount of $410.00 reflected (2) months of usage as well as the required additional deposit and reconnection fees associated with disconnection policies.  Please note, prior to termination of service, a customer who is delinquent in payment is sent a notice that service will be discontinued unless payment in full is received on the due date.  Notice is sent by first class [redacted] and the notice provides the customer with an opportunity to appear in person or by written correspondence at a scheduled meeting of the Board of the District to contest, explain, or correct the charges, services, or disconnection.  The notice also informs the customer of the amount of the delinquent bill and the date the service will be disconnected if payment is not made in accordance with the District's Rate Order.  In addition, there have been monthly statements mailed to the customer.
In reference to the checks the customer stated  that were mailed to our office utilizing e-bill payment with online [redacted], as of to date, the checks have not been received in our office. 
The customer came into the office on November 3, 2015 and paid the outstanding charges in full  associated with the discontinued service of water/sewer services .  The service will be restored on November 4, 2015. 
The customer may contact our office Monday - Friday from 8:00 a.m. - 4:00 p.m. to address any billing or service issues of concern.
Respectfully,
Eagle Water Management, Inc.
281-374-8989 (office)
281-374-8949 (fax)

If only someone would DE-REGULATE the water collection / maintenance companies!!
Eagle Water Management needs to come into the 21st century when it comes to payment collection options. It seems as though their primary objective is to bombard the customer with fees (late payment fee, $10 2nd notification fee, $25 some other fee that I can't remember right now, reconnection fee). The options that are available include:
1. Mailing a check - which is archaic (for lack of a better term).
2. Come into the office - The office hours (Mon-Fri til 4 or 430) are not conducive to individuals who don't have the time to drive around town, once a month, to pay all their bills, not mention - the office is far from the most "centrally located!"
3. Credit cards - using a credit card is great, except when I have to pay a fee to pay my bill. Customers should not be penalized for paying with a credit card. If Friday Night Live can accept cc payment w/o charging a fee, a company that handles bill payment for thousands of customers should be able to do the same.
4. Bill pay - this option is great - except when I want to pay anytime after 7 business days before the due date. My bank offers 1 business day bill-pay for most of my bills - why have EWM not signed up to be apart of this service.
5. Automatic Monthly Payments - Great, except I don't like it. If I can't trust that your system is up-to-date enough to offer a the standard variety of payment options, why would I trust you to withdraw funds CORRECTLY!!
BOTTOM LINE - It's time to update your systems. Let's not use the excuse of " there's no money for that" because the fees you collect should have more than compensated for the upgrades.