They are still coming after me for funds not owedThe owner himself admitted the continuing mistake and told me they could not fire his billing person "because she would just sue me, she is a minority." I paid for all the oilThey did not abide by the service contractSo, I am not paying the years of service agreementThey are continuing to come after me for itI have contacted a lawyer If you look at their [redacted] , [redacted] and other pages where people can offer experiences with them, you will see the same billing issues and unprofessionalism years or not, this is NOT how you treat a customer [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
I personally worked on this with [redacted] ***, after becoming aware of the issue, I got right on it working with my credit card processor, and working with [redacted] ***, finally got to the root of the issue and yes, it was an issue on our side and her card issuing bank We were trying to receive payment, her card was delicined, so all we were seeing was a code that our system tried again This in turn, when using debit card as a credit card, they put hold on items and by law are allowed to hold those fund for up to a week Once we got the bank on the phone and tried to have the hold releasedSince we never received the money, we worked out a agreeable amount to credit her account for the problem Going forward [redacted] was going to call with the credit card payment This was done once and with only one payment made and the fact of the colder than the last years winter, used more oil then budgeted, we do not penilize customers by a set amount of gallons We have been in business for over + years, and yes we may make a mistake but we are here to correct them
They are still coming after me for funds not owedThe owner himself admitted the continuing mistake and told me they could not fire his billing person "because she would just sue me, she is a minority." I paid for all the oilThey did not abide by the service contractSo, I am not paying the years of service agreementThey are continuing to come after me for itI have contacted a lawyer If you look at their [redacted] , [redacted] and other pages where people can offer experiences with them, you will see the same billing issues and unprofessionalism years or not, this is NOT how you treat a customer [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
I personally worked on this with [redacted] ***, after becoming aware of the issue, I got right on it working with my credit card processor, and working with [redacted] ***, finally got to the root of the issue and yes, it was an issue on our side and her card issuing bank We were trying to receive payment, her card was delicined, so all we were seeing was a code that our system tried again This in turn, when using debit card as a credit card, they put hold on items and by law are allowed to hold those fund for up to a week Once we got the bank on the phone and tried to have the hold releasedSince we never received the money, we worked out a agreeable amount to credit her account for the problem Going forward [redacted] was going to call with the credit card payment This was done once and with only one payment made and the fact of the colder than the last years winter, used more oil then budgeted, we do not penilize customers by a set amount of gallons We have been in business for over + years, and yes we may make a mistake but we are here to correct them