PPL has spoken with the customer and resolved the issue PPL had a model number that was listed incorrectly on our website This mistake has been corrected and the customer was issued a complete refund for the part and shipping At this point PPL believes the complaint to be resolvedPPL Motor Homes
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Thank you for taking the time to express your concerns In reviewing the work orders and the charges you incurred, I believe there was simply a misunderstanding in the charges we spoke with you about One of our Service Managers had originally quoted you $ for your repairs and that work order was actually only $ We charge $for a Continuous Detail service if you take advantage of this the day you list your vehicle for sale The charge for this service any time after the original listing date is $ Unfortunately, when the RV was being inspected for delivery we discovered a problem with the lights and we made the repairs to complete the State inspection We did not contact you at the time for additional fundsI believe this was simply a communication issue and we should have continued to attempt to contact you Please accept our apologies for this confusion I am having a refund check sent to you tomorrow If you have any questions or if I may be of service in any way, please do not hesitate to call We appreciate the opportunity to assist you in selling your RV and hope you will consider PPL in the future for all your RV needs Sincerely,Diana L [redacted] President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to mePPL has agreed to send a refund check of $
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
PPL has spoken with the customer and resolved the issue. PPL had a model number that was listed incorrectly on our website. This mistake has been corrected and the customer was issued a complete refund for the part and shipping. At this point PPL believes the complaint to be...
PPL Motor Homes is currently waiting on a return call from
[redacted] to resolve this complaint. PPL
Motor Homes has left several messages in an attempt to contact [redacted]. Hopefully once we speak with the customer we
can resolve this complaint.
Thanks,
PPL Motor...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
[redacted]
I have...
reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Thank you for taking the time to express your concerns. In reviewing the work orders and the charges you incurred, I believe there was simply a misunderstanding in the charges we spoke with you about. One of our Service Managers had originally quoted you $201.95 for your repairs...
and that work order was actually only $186.16. We charge $119.95 for a Continuous Detail service if you take advantage of this the day you list your vehicle for sale. The charge for this service any time after the original listing date is $139.95. Unfortunately, when the RV was being inspected for delivery we discovered a problem with the lights and we made the repairs to complete the State inspection. We did not contact you at the time for additional funds. I believe this was simply a communication issue and we should have continued to attempt to contact you. Please accept our apologies for this confusion. I am having a refund check sent to you tomorrow. If you have any questions or if I may be of service in any way, please do not hesitate to call. We appreciate the opportunity to assist you in selling your RV and hope you will consider PPL in the future for all your RV needs. Sincerely,Diana L[redacted] President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
PPL has spoken with the customer and resolved the issue PPL had a model number that was listed incorrectly on our website This mistake has been corrected and the customer was issued a complete refund for the part and shipping At this point PPL believes the complaint to be resolvedPPL Motor Homes
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Thank you for taking the time to express your concerns In reviewing the work orders and the charges you incurred, I believe there was simply a misunderstanding in the charges we spoke with you about One of our Service Managers had originally quoted you $ for your repairs and that work order was actually only $ We charge $for a Continuous Detail service if you take advantage of this the day you list your vehicle for sale The charge for this service any time after the original listing date is $ Unfortunately, when the RV was being inspected for delivery we discovered a problem with the lights and we made the repairs to complete the State inspection We did not contact you at the time for additional fundsI believe this was simply a communication issue and we should have continued to attempt to contact you Please accept our apologies for this confusion I am having a refund check sent to you tomorrow If you have any questions or if I may be of service in any way, please do not hesitate to call We appreciate the opportunity to assist you in selling your RV and hope you will consider PPL in the future for all your RV needs Sincerely,Diana L [redacted] President
Our [redacted] location has spoke to the customer and is in the process of correcting the issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to mePPL has agreed to send a refund check of $
PPL has spoken to *** *** and all of the above issues have been taken care of in a satisfactory manner
PPL has spoken to the buyer of the vehicle and resolved all
open issues stated in complaint. PPL believes
no further action is needed at this point
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
PPL has spoken with the customer and resolved the issue. PPL had a model number that was listed incorrectly on our website. This mistake has been corrected and the customer was issued a complete refund for the part and shipping. At this point PPL believes the complaint to be...
resolved. PPL Motor Homes
PPL Motor Homes is currently waiting on a return call from
[redacted] to resolve this complaint. PPL
Motor Homes has left several messages in an attempt to contact [redacted]. Hopefully once we speak with the customer we
can resolve this complaint.
Thanks,
PPL Motor...
Homes
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
[redacted]
I have...
reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Thank you for taking the time to express your concerns. In reviewing the work orders and the charges you incurred, I believe there was simply a misunderstanding in the charges we spoke with you about. One of our Service Managers had originally quoted you $201.95 for your repairs...
and that work order was actually only $186.16. We charge $119.95 for a Continuous Detail service if you take advantage of this the day you list your vehicle for sale. The charge for this service any time after the original listing date is $139.95. Unfortunately, when the RV was being inspected for delivery we discovered a problem with the lights and we made the repairs to complete the State inspection. We did not contact you at the time for additional funds. I believe this was simply a communication issue and we should have continued to attempt to contact you. Please accept our apologies for this confusion. I am having a refund check sent to you tomorrow. If you have any questions or if I may be of service in any way, please do not hesitate to call. We appreciate the opportunity to assist you in selling your RV and hope you will consider PPL in the future for all your RV needs. Sincerely,Diana L[redacted] President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Our [redacted] location has spoke to the customer and is in the process of correcting the issue.
I apologize that I did not include the amount of the check. I am mailing a check today in the amount of $86.63. Thank you Diana L[redacted]