[redacted] ,We wanted to reach out to you in regards to your experience with Conservice Campus SolutionsWe had received an email from Murray South last week advising us that they had you listed in unit [redacted] when you should have been moved over to unit [redacted] as of January 16th I understand that the customer service representative that you spoke with was unable to provide much information in regards to the breakdown of your chargesThe reason that they were unable to provide you with the necessary information is because we were in the process of recalculating your correct charges when you had spoken with us last weekWe have since emailed Murray South with the breakdown of the correct charges for your time spent in unit [redacted] and ***.We have provided the breakdown of your charges that were emailed to the property so that you have accurate information as to what will be updated on your ledger with Murray South.Charges due 2/29/Billing period covering 12/23/- 01/22/Total cost for Unit ***: $ [redacted] Consumption: kWhYou resided in this unit from 12/23/- 01/16/during this billing periodYour portion of this cost is $***Total cost for Unit ***: $ [redacted] Consumption: kWhYou resided in this unit from 01/17/- 01/22/during this billing periodYour portion of this cost is $***Total charges before allowance: $***Total charges after the $allowance: $***Charges due 3/31/Billing period covering 01/22/- 02/23/2016Total cost for Unit ***: $ [redacted] Consumption: kWhYou resided in this unit from 01/22/- 02/23/during this billing periodYour portion of this cost is $ [redacted] before $allowance has been appliedTotal charges before allowance: $***Total charges after the allowance: $***We are currently working with the property for the new charges covering 02/23/- 03/23/that will be due at the end of AprilWe have ensured that you are only accountable for charges in unit [redacted] for this most recent billing periodWe apologize for not having the information that you requested readily available during this transition between bedrooms.If you have any other questions, please feel free to contact our customer service department at ###-###-#### Representatives are available Monday through Friday from 6:AM to 8:PM, Mountain time.Thank you,Conservice Campus Solutions
HelloFor your property, Tarmigan, we are billing out the water and sewer charges we receive from the City Fife WA, based off of your unit’s consumptionFor water, the base fee of $covers the consumption up to 2,gallonsIf your consumption exceed this amount, you receive the rate of $ per 1,gallons for the remaining consumptionFor sewer the base fee of $covers all of the sewer consumption for your unit and is a flat fee that every unit at the property receivesThe bases and rates you are being billed are based off of the rates being charged to your community from on the City of FifeTrash is being billed as a flat fee to each unit of $All the methods we are using to bill are in accordance to your lease and your local Utility Billing lawsThank you,Conservice
Ms ***,We have contacted your leasing office and they have agreed to settle the issue with your payment of $ Please visit your leasing office to resolve the issue.Thank you,Conservice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have verified that the new bill is at the correct level, and the credit have both been applied Sincerely, [redacted]
Dear Mr [redacted] , Conservice is not the actual utility customer with LADWP As such we are not able to furnish copies of the bills to youWe have been instructed by Essex Property Trust, the management company for Catalina Gardens, for you contact the Property Manager at Catalina Gardens to review these documents or you can reach out to the Essex Collections department and speak directly with Kristy G [redacted] at 818-227-to further discuss the amounts from LADWPThank you,Conservice
Dear Mr [redacted] ,On 02/29/2016, you elected to renew your lease with Invitation Homes This updated lease included a section stating that Conservice would be managing the water, sewer, and trash utilities for this property, but that electric and gas service would remain under your name As a part of this agreement, we would begin billing a service fee of $each month, and there would also be a $move out fee, once you opted to move out.We billed a total of $in service fees in the six months between your renewal and move out dates This is including the service and move out fees on your final bill Prior to you renewing your lease on 02/29/2016, Conservice was managing the utilities on behalf of Invitation Homes, but we were not billing for any service fees.After reviewing your account, our conclusion is that we have followed the terms outlined in your lease, and that your account is not eligible for an adjustment at this time.We apologize for any inconvenience this may have caused If you have any questions, please feel free to reach out to usThank you,Conservice
Dear Mr [redacted] , Thank you for taking the time to communicate your concern to ConserviceWe hope to remedy and resolve any misunderstandings, and apologize for any frustration this has caused youConservice, LLC is a third-party utility billing company employed by property owners to allocate and bill tenants for their utility service chargesWe are tasked with calculating charges and mailing out billsThe terms of utility payment responsibilities are provided in the lease contract between the landlord and the tenantWe understand that you are concerned that your water bill has increased and that you are concerned you have been charged for leaks that have occurred on the property First, let me assure you that your bill does not include any charges that may have resulted from leaks on the property recentlyYou most current bill with a statement date of 9/21/was calculated using the provider bill that includes consumption charges from 5/11/17- 6/9/Further, the property is not aware of any leaks or flooding on the property, regardless of when they may have occurredIf you see a leak or flooding you are encouraged to report it to the leasing office or maintenance team immediately We hope that this clarifies the charges on your monthly billAgain, we apologize for any frustrations you have experienced in this matterIf you have any additional questions or concerns, please do contact our Customer Service Department at 866-947-where representatives are available to take your call Monday – Friday from 6:am – 8:pm, MST, or at [email protected], Conservice, LLC
Hello [redacted] , We have received your complaint through Revdex.com and wanted to respond to help explain the chargesYou moved into [redacted] at Ascent on 5/19/When you signed the lease you agreed to transfer Electric services into your name through the provider PG&E by the date your lease beganIt is outlined in the lease that was signed that if you failed to do this, the charges received by the property for your unit would be passed onto you along with a $service fee Ascent has received charges from PG&E for your unit from 5/19/2017-7/27/When you contact PG&E and set up services in your name you will start to receive the bill instead of AscentThis means that you will be paying the provider directly and will no longer receive vacant charges from ConserviceIf you have already set up a PG&E account for the electric service then please send Conservice a copy of your statement with the service dates you wish to dispute and we can review them to possibly reverse the charges and credit the amount back to youPlease provider statements to [email protected] At this time with the available information, we are not able to credit back the amount you were chargedIf you have further questions about this or how to send you PG&E statements in, please call us at 1-866-947-Thank you,Conservice
[redacted] ,At Conservice we receive utility bills from the provider, WSSC, for the entire community of North Bethesda MarketThe cooling tower, fountains, and irrigation at North Bethesda Market are separately metered and the cost of these is deducted from the total amount billable to residentsIn addition, a deduction that covers common areas such as swimming pools and public restrooms is taken out of the remaining amount of the bill and paid by your community management The remaining expense, after these deductions, is divided among the residents using ratios based on the number of occupants in their unit Per your lease agreement, you are billed for occupants Over the last few months, the total expense from the provider increased significantly causing resident bills to increase as a result Your community management has been working with the provider to decrease the rate used to calculate the water charges and recently, the provider lowered the rate Your most recent bill due 10/1/should have reflected this decrease You should still expect a fluctuation in your bills each month as consumption for the entire property may increase or decrease However, your bill specifically, for water and sewer decreased from $to $from August to September due to this rate change.Thank you,Conservice
Hello, We have reviewed your concerns and have some further information that will hopefully help clarify any questionsYour water, sewer,electric, and gas providers bill in arrears, meaning they do not send a bill until the service has actually been usedAt the time you received your invoice due 12/01/2016, all provider bills that had been received had been billed back, so the billing was current with the provider cycleThe reason you received your final utilities prior to vacating the home is due to a recent change of how move-outs are processed that was requested by Progress ResidentialOnce a resident gives their notice to vacate, the move-out and final utilities are processed days prior to the expected move-out dateAt this time, final utilities have been prorated to the expected move-out date using the most current provider billsWhen you vacate the home, your final utilities will be reviewed with the current provider bills that have been received, and will be adjusted as neededIf you have any other concerns or questions, please feel free to contact usThank You, Conservice
[redacted] ***,Thank you for contacting us in regard to your concern with your electricity consumption We have been in contact with your community management and they have asked that we provide them with a cost estimate to have us send a meter technician to visit your apartment to verify that your meter is capturing your electric consumption accurately We are currently working with them to get this work completed You will be contacted directly by your community management to schedule this visit by the meter technician This may take some time and we appreciate your patience and understanding.The management has asked that we continue to bill as is for the time being They would prefer to handle all electricity disputes on their end.Thank you!Conservice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhat do I need to do to make sure these changes are reflected on my account? Sincerely, [redacted] ***
Dear [redacted] ***Georgia Power erroneously started services in your name under the Bldg HSE address instead of applying it to your residential apartment, We discovered this and informed your property management who then had you switch the account to the correct addressGeorgia Power did not back-bill Parkside at Highlands to when this was accidentally switched to your name, as they had previously informed us they would doThere is a gap in service from 07/- 08/which Parkside at Highlands was not billed for.We had informed your property as late as 9/15/to let you know not to pay the common area Bldg Hse account that was accidentally switched to your name, as we requested from Georgia Power to have the account back-billed to Parkside at HighlandsHowever, payments were made to Georgia Power on the account in October and NovemberBecause of this Georgia Power did not back-bill the Hse account to your propertyOnce Georgia Power was informed, they refunded the amount that Parkside at Highlands paid on the account for the charges that Conservice billed to you for the usage in your apartmentWe passed that refund on to you which was $-in totalConservice is unable to provide any additional credits as this represents 100% of the charges applied to your Conservice account.As a courtesy, Conservice has contacted Georgia Power for further dispute and they have confirmed a credit has been issued on the account under your nameThe credit is for the time that Bldg Hse account was in your name and should show up on your next Georgia Power statement, though Consevice will not be able to confirm this as the account us under your name We hope that this resolves this issue for you!Thank you!Conservice
Complaint: [redacted] I am rejecting this response because:The dates that I was double charged is from June 8th, - January 4th I am asking for a full refund for the electricty charges only for those datesI expect a check to be sent out and I do not want a credit but on the accountThe dates that I was double charged are as followed: Jun 8th '- Jul 2nd '$89.45Jul '- Aug '15: $99.95Aug '- Sep 1st '15: $130.26Sep 1st '- Oct '15: $153.35Oct 1st '- Nov 2nd '15: $93.77Nov 2nd '- Dec 3rd '15: $65.89Dec 3rd '15- Jan 4th '16: $58.00Total amount: $I am not sure why your account deparment cannot match the amounts up correctly as I have sent over each monthly invoice for those periods and your company has all of them on fileLike I stated earlier I expect a check to be sent out for the total amount due and no credit be placed on my accountThanks, [redacted] *** Sincerely, [redacted]
Thank you for reaching out to us with your concernWe researched your questions and below you will find information on how your bill is calculatedTrash is billed by allocating the total provider bill based on a factored occupancy for each unit at the communityDue to the nature of this allocation method, bills may fluctuate from month to month depending on the bill amount which is received from the providerTo help better explain how your trash charges are calculated an example can be found below[redacted] This is an example only and does not reflect actual bill amounts**Add a value of for the first occupant; add for the second and add for each additional occupant on the leaseThe total trash expense for the community $2,000Less 10% for Common Area Deduction $2,– $= $1,800Total which will be allocated to residents $1,800A value based on the occupancy in each unit is given and the total community multiplier is reached (assume the total community occupant multiplier is for this example) Total Community Occupant Multiplier = 521The adjusted provider expense is divided by the Total Community Occupant Multiplier $1,/ = $3.45This gives us the amount per occupant $per occupantIf your apartment has occupants, your monthly water bill is $$x = $ Sewer is a flat charge of $The sewer charge comes from the provider bills as well as the yearly tax billsThe sewer charge only fluctuates as the provider expense changesSince Conservice matches the billing methods of the provider, we are unable to bill sewer based on usage instead of billing a flat feeWe do not anticipate this amount to change anytime soon Irvine Property Management has requested that we do not share provider bill information to the residents as this contains information for the entire propertyWe do no accept any payment on behalf of your property, Village - CambriaFinancial Services manages the payments, late fees, and any other consequences of resident's not making paymentsWhile we do understand your frustrations of having to pay a charge you are contesting it would be best to speak to Financial Services to see if they would be able to work with you on paymentsThank you,Conservice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do wish to see Beginning / End water meter readings on all resident water statements in the future Sincerely, Laurie V [redacted] Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
[redacted] Conservice Account # [redacted] Dear Ms***, In September the provider bill increased significantlyThe following month the bill had credits on it due to a provider billing errorThe credit was passed through to the residents, though it was not broken out individuallyThe credit was added into the entire communityIt is our policy that if there was a provider error that caused bills to increase we pass through the credits that they issue on future bills Your charges for the bill due September 1, were $ [redacted] for water and sewer The following month they decreased to $***This reflects the credit As the provider bills fluctuate every month the billing will also reflect thatSince then your bills have been in the $ range According to the utility addendum in your lease you are billed based on occupants and square footage of your unit The property pays a portion of the provider bill to cover common areasI have reviewed the email communications sent previouslyThe “How Is My Bill Calculated” is a very great example of how the property is billed I show that you signed a new lease, which includes an updated utility addendumYou will see changes to your bills starting this coming monthThis change is that you will be billed based on factored occupancy instead of a split of factored occupancy and square footageFactored occupancy applies a number per occupants in a unitThe multiplier is a value of for the first occupant; add a value of for the second, and a value of for each additional occupant on the leaseWith this billing method you r bills will still be about the same amount For factored occupant billing we take the provider bill and subtract out the common area percentageThe remaining amount is then divided by the total multiplier for the property to get a per occupant value Please see below for an example The total water expense for the community $2, Less 10% for Common Area Deduction $2,– $= $1, Total which will be allocated to residents $1, A value based on the occupancy in each unit is given and the total community multiplier is reached (assume the total community occupant multiplier is for this example) Total Community Occupant Multiplier = The adjusted provider expense is divided by the Total Community Occupant Multiplier $1,/ = $ This gives us the amount per occupant $per occupant If your apartment has occupants, your monthly water bill is $ $x = $ Please remember this is only an example and the actual provider bill amounts for this community are significantly different If you have any further questions please feel free to contact our customer service department at ###-###-#### Sincerely, Conservice
Complaint: [redacted] I am rejecting this response because: I am unable to view the documents in the office as I am in a landlord/tenant dispute with [redacted] through the Birmingham Revdex.com over repeated violations of my lease agreementI am the consumer who paid directly for these services, therefore I should be afforded access to invoices and breakdowns from the utility billing company, unless [redacted] is trying to hide inconsistencies with their billing amongst residentsI would like the documents mailed directly to me or sent via email to [redacted] @gmail.comAfter all, I am the one paying the charges, not them Sincerely, [redacted] ***
Hi [redacted] , Conservice is billing based on the electric usage of each specific unit as each unit has its own meter to read the electric usage, not by building We also take all roommates’ move in dates into account when we are calculating the bills so nobody is charged for days during the billing cycle they may not have been there This is why you received a bill for the first cycle and your two roommates did not You have access to your bills that break down where the charges come from at campusutilities.com, however, there is not a way to break down exactly where usage comes from as the unit's meter reads the electric consumption for the unit as a whole During the cycles that you've been billed for so far the biggest contributor to electric usage is the air conditioner, but again, there's not a way for us to determine if this is the culprit for sure In addition to The Reserve at Orono covering the first $of each resident's electric charges, they've also set a cap in place so your bill will never be over $ If you need assistance logging into the website or have any other questions please reach out to our customer service department at 1-866-254- We are available to assist you with your questions and concerns Monday through Friday a.mto p.mEastern Time.Thank you,Conservice
[redacted] ,We wanted to reach out to you in regards to your experience with Conservice Campus SolutionsWe had received an email from Murray South last week advising us that they had you listed in unit [redacted] when you should have been moved over to unit [redacted] as of January 16th I understand that the customer service representative that you spoke with was unable to provide much information in regards to the breakdown of your chargesThe reason that they were unable to provide you with the necessary information is because we were in the process of recalculating your correct charges when you had spoken with us last weekWe have since emailed Murray South with the breakdown of the correct charges for your time spent in unit [redacted] and ***.We have provided the breakdown of your charges that were emailed to the property so that you have accurate information as to what will be updated on your ledger with Murray South.Charges due 2/29/Billing period covering 12/23/- 01/22/Total cost for Unit ***: $ [redacted] Consumption: kWhYou resided in this unit from 12/23/- 01/16/during this billing periodYour portion of this cost is $***Total cost for Unit ***: $ [redacted] Consumption: kWhYou resided in this unit from 01/17/- 01/22/during this billing periodYour portion of this cost is $***Total charges before allowance: $***Total charges after the $allowance: $***Charges due 3/31/Billing period covering 01/22/- 02/23/2016Total cost for Unit ***: $ [redacted] Consumption: kWhYou resided in this unit from 01/22/- 02/23/during this billing periodYour portion of this cost is $ [redacted] before $allowance has been appliedTotal charges before allowance: $***Total charges after the allowance: $***We are currently working with the property for the new charges covering 02/23/- 03/23/that will be due at the end of AprilWe have ensured that you are only accountable for charges in unit [redacted] for this most recent billing periodWe apologize for not having the information that you requested readily available during this transition between bedrooms.If you have any other questions, please feel free to contact our customer service department at ###-###-#### Representatives are available Monday through Friday from 6:AM to 8:PM, Mountain time.Thank you,Conservice Campus Solutions
HelloFor your property, Tarmigan, we are billing out the water and sewer charges we receive from the City Fife WA, based off of your unit’s consumptionFor water, the base fee of $covers the consumption up to 2,gallonsIf your consumption exceed this amount, you receive the rate of $ per 1,gallons for the remaining consumptionFor sewer the base fee of $covers all of the sewer consumption for your unit and is a flat fee that every unit at the property receivesThe bases and rates you are being billed are based off of the rates being charged to your community from on the City of FifeTrash is being billed as a flat fee to each unit of $All the methods we are using to bill are in accordance to your lease and your local Utility Billing lawsThank you,Conservice
Ms ***,We have contacted your leasing office and they have agreed to settle the issue with your payment of $ Please visit your leasing office to resolve the issue.Thank you,Conservice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have verified that the new bill is at the correct level, and the credit have both been applied Sincerely, [redacted]
Dear Mr [redacted] , Conservice is not the actual utility customer with LADWP As such we are not able to furnish copies of the bills to youWe have been instructed by Essex Property Trust, the management company for Catalina Gardens, for you contact the Property Manager at Catalina Gardens to review these documents or you can reach out to the Essex Collections department and speak directly with Kristy G [redacted] at 818-227-to further discuss the amounts from LADWPThank you,Conservice
Dear Mr [redacted] ,On 02/29/2016, you elected to renew your lease with Invitation Homes This updated lease included a section stating that Conservice would be managing the water, sewer, and trash utilities for this property, but that electric and gas service would remain under your name As a part of this agreement, we would begin billing a service fee of $each month, and there would also be a $move out fee, once you opted to move out.We billed a total of $in service fees in the six months between your renewal and move out dates This is including the service and move out fees on your final bill Prior to you renewing your lease on 02/29/2016, Conservice was managing the utilities on behalf of Invitation Homes, but we were not billing for any service fees.After reviewing your account, our conclusion is that we have followed the terms outlined in your lease, and that your account is not eligible for an adjustment at this time.We apologize for any inconvenience this may have caused If you have any questions, please feel free to reach out to usThank you,Conservice
Dear Mr [redacted] , Thank you for taking the time to communicate your concern to ConserviceWe hope to remedy and resolve any misunderstandings, and apologize for any frustration this has caused youConservice, LLC is a third-party utility billing company employed by property owners to allocate and bill tenants for their utility service chargesWe are tasked with calculating charges and mailing out billsThe terms of utility payment responsibilities are provided in the lease contract between the landlord and the tenantWe understand that you are concerned that your water bill has increased and that you are concerned you have been charged for leaks that have occurred on the property First, let me assure you that your bill does not include any charges that may have resulted from leaks on the property recentlyYou most current bill with a statement date of 9/21/was calculated using the provider bill that includes consumption charges from 5/11/17- 6/9/Further, the property is not aware of any leaks or flooding on the property, regardless of when they may have occurredIf you see a leak or flooding you are encouraged to report it to the leasing office or maintenance team immediately We hope that this clarifies the charges on your monthly billAgain, we apologize for any frustrations you have experienced in this matterIf you have any additional questions or concerns, please do contact our Customer Service Department at 866-947-where representatives are available to take your call Monday – Friday from 6:am – 8:pm, MST, or at [email protected], Conservice, LLC
Hello [redacted] , We have received your complaint through Revdex.com and wanted to respond to help explain the chargesYou moved into [redacted] at Ascent on 5/19/When you signed the lease you agreed to transfer Electric services into your name through the provider PG&E by the date your lease beganIt is outlined in the lease that was signed that if you failed to do this, the charges received by the property for your unit would be passed onto you along with a $service fee Ascent has received charges from PG&E for your unit from 5/19/2017-7/27/When you contact PG&E and set up services in your name you will start to receive the bill instead of AscentThis means that you will be paying the provider directly and will no longer receive vacant charges from ConserviceIf you have already set up a PG&E account for the electric service then please send Conservice a copy of your statement with the service dates you wish to dispute and we can review them to possibly reverse the charges and credit the amount back to youPlease provider statements to [email protected] At this time with the available information, we are not able to credit back the amount you were chargedIf you have further questions about this or how to send you PG&E statements in, please call us at 1-866-947-Thank you,Conservice
[redacted] ,At Conservice we receive utility bills from the provider, WSSC, for the entire community of North Bethesda MarketThe cooling tower, fountains, and irrigation at North Bethesda Market are separately metered and the cost of these is deducted from the total amount billable to residentsIn addition, a deduction that covers common areas such as swimming pools and public restrooms is taken out of the remaining amount of the bill and paid by your community management The remaining expense, after these deductions, is divided among the residents using ratios based on the number of occupants in their unit Per your lease agreement, you are billed for occupants Over the last few months, the total expense from the provider increased significantly causing resident bills to increase as a result Your community management has been working with the provider to decrease the rate used to calculate the water charges and recently, the provider lowered the rate Your most recent bill due 10/1/should have reflected this decrease You should still expect a fluctuation in your bills each month as consumption for the entire property may increase or decrease However, your bill specifically, for water and sewer decreased from $to $from August to September due to this rate change.Thank you,Conservice
Hello, We have reviewed your concerns and have some further information that will hopefully help clarify any questionsYour water, sewer,electric, and gas providers bill in arrears, meaning they do not send a bill until the service has actually been usedAt the time you received your invoice due 12/01/2016, all provider bills that had been received had been billed back, so the billing was current with the provider cycleThe reason you received your final utilities prior to vacating the home is due to a recent change of how move-outs are processed that was requested by Progress ResidentialOnce a resident gives their notice to vacate, the move-out and final utilities are processed days prior to the expected move-out dateAt this time, final utilities have been prorated to the expected move-out date using the most current provider billsWhen you vacate the home, your final utilities will be reviewed with the current provider bills that have been received, and will be adjusted as neededIf you have any other concerns or questions, please feel free to contact usThank You, Conservice
[redacted] ***,Thank you for contacting us in regard to your concern with your electricity consumption We have been in contact with your community management and they have asked that we provide them with a cost estimate to have us send a meter technician to visit your apartment to verify that your meter is capturing your electric consumption accurately We are currently working with them to get this work completed You will be contacted directly by your community management to schedule this visit by the meter technician This may take some time and we appreciate your patience and understanding.The management has asked that we continue to bill as is for the time being They would prefer to handle all electricity disputes on their end.Thank you!Conservice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhat do I need to do to make sure these changes are reflected on my account? Sincerely, [redacted] ***
Dear [redacted] ***Georgia Power erroneously started services in your name under the Bldg HSE address instead of applying it to your residential apartment, We discovered this and informed your property management who then had you switch the account to the correct addressGeorgia Power did not back-bill Parkside at Highlands to when this was accidentally switched to your name, as they had previously informed us they would doThere is a gap in service from 07/- 08/which Parkside at Highlands was not billed for.We had informed your property as late as 9/15/to let you know not to pay the common area Bldg Hse account that was accidentally switched to your name, as we requested from Georgia Power to have the account back-billed to Parkside at HighlandsHowever, payments were made to Georgia Power on the account in October and NovemberBecause of this Georgia Power did not back-bill the Hse account to your propertyOnce Georgia Power was informed, they refunded the amount that Parkside at Highlands paid on the account for the charges that Conservice billed to you for the usage in your apartmentWe passed that refund on to you which was $-in totalConservice is unable to provide any additional credits as this represents 100% of the charges applied to your Conservice account.As a courtesy, Conservice has contacted Georgia Power for further dispute and they have confirmed a credit has been issued on the account under your nameThe credit is for the time that Bldg Hse account was in your name and should show up on your next Georgia Power statement, though Consevice will not be able to confirm this as the account us under your name We hope that this resolves this issue for you!Thank you!Conservice
Complaint: [redacted] I am rejecting this response because:The dates that I was double charged is from June 8th, - January 4th I am asking for a full refund for the electricty charges only for those datesI expect a check to be sent out and I do not want a credit but on the accountThe dates that I was double charged are as followed: Jun 8th '- Jul 2nd '$89.45Jul '- Aug '15: $99.95Aug '- Sep 1st '15: $130.26Sep 1st '- Oct '15: $153.35Oct 1st '- Nov 2nd '15: $93.77Nov 2nd '- Dec 3rd '15: $65.89Dec 3rd '15- Jan 4th '16: $58.00Total amount: $I am not sure why your account deparment cannot match the amounts up correctly as I have sent over each monthly invoice for those periods and your company has all of them on fileLike I stated earlier I expect a check to be sent out for the total amount due and no credit be placed on my accountThanks, [redacted] *** Sincerely, [redacted]
Thank you for reaching out to us with your concernWe researched your questions and below you will find information on how your bill is calculatedTrash is billed by allocating the total provider bill based on a factored occupancy for each unit at the communityDue to the nature of this allocation method, bills may fluctuate from month to month depending on the bill amount which is received from the providerTo help better explain how your trash charges are calculated an example can be found below[redacted] This is an example only and does not reflect actual bill amounts**Add a value of for the first occupant; add for the second and add for each additional occupant on the leaseThe total trash expense for the community $2,000Less 10% for Common Area Deduction $2,– $= $1,800Total which will be allocated to residents $1,800A value based on the occupancy in each unit is given and the total community multiplier is reached (assume the total community occupant multiplier is for this example) Total Community Occupant Multiplier = 521The adjusted provider expense is divided by the Total Community Occupant Multiplier $1,/ = $3.45This gives us the amount per occupant $per occupantIf your apartment has occupants, your monthly water bill is $$x = $ Sewer is a flat charge of $The sewer charge comes from the provider bills as well as the yearly tax billsThe sewer charge only fluctuates as the provider expense changesSince Conservice matches the billing methods of the provider, we are unable to bill sewer based on usage instead of billing a flat feeWe do not anticipate this amount to change anytime soon Irvine Property Management has requested that we do not share provider bill information to the residents as this contains information for the entire propertyWe do no accept any payment on behalf of your property, Village - CambriaFinancial Services manages the payments, late fees, and any other consequences of resident's not making paymentsWhile we do understand your frustrations of having to pay a charge you are contesting it would be best to speak to Financial Services to see if they would be able to work with you on paymentsThank you,Conservice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do wish to see Beginning / End water meter readings on all resident water statements in the future Sincerely, Laurie V [redacted] Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
[redacted] Conservice Account # [redacted] Dear Ms***, In September the provider bill increased significantlyThe following month the bill had credits on it due to a provider billing errorThe credit was passed through to the residents, though it was not broken out individuallyThe credit was added into the entire communityIt is our policy that if there was a provider error that caused bills to increase we pass through the credits that they issue on future bills Your charges for the bill due September 1, were $ [redacted] for water and sewer The following month they decreased to $***This reflects the credit As the provider bills fluctuate every month the billing will also reflect thatSince then your bills have been in the $ range According to the utility addendum in your lease you are billed based on occupants and square footage of your unit The property pays a portion of the provider bill to cover common areasI have reviewed the email communications sent previouslyThe “How Is My Bill Calculated” is a very great example of how the property is billed I show that you signed a new lease, which includes an updated utility addendumYou will see changes to your bills starting this coming monthThis change is that you will be billed based on factored occupancy instead of a split of factored occupancy and square footageFactored occupancy applies a number per occupants in a unitThe multiplier is a value of for the first occupant; add a value of for the second, and a value of for each additional occupant on the leaseWith this billing method you r bills will still be about the same amount For factored occupant billing we take the provider bill and subtract out the common area percentageThe remaining amount is then divided by the total multiplier for the property to get a per occupant value Please see below for an example The total water expense for the community $2, Less 10% for Common Area Deduction $2,– $= $1, Total which will be allocated to residents $1, A value based on the occupancy in each unit is given and the total community multiplier is reached (assume the total community occupant multiplier is for this example) Total Community Occupant Multiplier = The adjusted provider expense is divided by the Total Community Occupant Multiplier $1,/ = $ This gives us the amount per occupant $per occupant If your apartment has occupants, your monthly water bill is $ $x = $ Please remember this is only an example and the actual provider bill amounts for this community are significantly different If you have any further questions please feel free to contact our customer service department at ###-###-#### Sincerely, Conservice
Ms ***,We will ask the Community Management to mail the documentation that was provided directly to you Thank you!Conservice
Complaint: [redacted] I am rejecting this response because: I am unable to view the documents in the office as I am in a landlord/tenant dispute with [redacted] through the Birmingham Revdex.com over repeated violations of my lease agreementI am the consumer who paid directly for these services, therefore I should be afforded access to invoices and breakdowns from the utility billing company, unless [redacted] is trying to hide inconsistencies with their billing amongst residentsI would like the documents mailed directly to me or sent via email to [redacted] @gmail.comAfter all, I am the one paying the charges, not them Sincerely, [redacted] ***
Hi [redacted] , Conservice is billing based on the electric usage of each specific unit as each unit has its own meter to read the electric usage, not by building We also take all roommates’ move in dates into account when we are calculating the bills so nobody is charged for days during the billing cycle they may not have been there This is why you received a bill for the first cycle and your two roommates did not You have access to your bills that break down where the charges come from at campusutilities.com, however, there is not a way to break down exactly where usage comes from as the unit's meter reads the electric consumption for the unit as a whole During the cycles that you've been billed for so far the biggest contributor to electric usage is the air conditioner, but again, there's not a way for us to determine if this is the culprit for sure In addition to The Reserve at Orono covering the first $of each resident's electric charges, they've also set a cap in place so your bill will never be over $ If you need assistance logging into the website or have any other questions please reach out to our customer service department at 1-866-254- We are available to assist you with your questions and concerns Monday through Friday a.mto p.mEastern Time.Thank you,Conservice