Harris Mechanical

Mr [redacted] contacted us to service a generator HiMEC Mechanical did not install, we did call Generac to start a warranty claim on the service but since it was estimated at less $1,no claim was issued We arrived on 5/with hours of labor and returned once we had the part on 6/ with hours worked We tried to contact Mr [redacted] to settle the billing and did not have success, thus turned it over to collections to contact After collections made contact I was able to have a conversation with Mr [redacted] and after this conversation we called a manager with Generac Power Systems and asked again for warranty consideration (again not as the installing contractor) We did received the statement from Generac that this was out of warranty period - if they were to give us warranty they stated they would pay HiMEC Mechanical $in warranty on our invoiced amount of $ We called Mr [redacted] back and offered to reduce our invoice per the amount stated by Generac if he agreed to pay us, the invoice and amounts offered by HiMEC are in the attachment Mr [redacted] stated he needed time to consider the offer and I asked for a date he was to call us back, the date agreed upon was 12/19/ We have asked (our collections as well) for the document and warranty claim number from Generac for the 100% warranty claim he is stating Generac made In our conversation on 12/he was asked who at Generac he spoke to and he could not remember or produce any warranty info, any warranty claim would have a claim number and break down in credit as listed below.Warranty revision as offered to Mr [redacted] from HIMEC: Invoiced amount: $861.63$trip charge credit Reduction offered $hours of labor @ Generac's rate of $per hour Outstanding amount owed to HiMEC $558.20Oil seal $0.55Oil $2.88Total $

Please find the attached pdf response to the complaint as it includes our notes from the phone conversations with the customer and our service notes from the technician onsite

CHE [redacted] 6/2/WATER LEAK FROM HOT WATER LINE 7/Brenda to call 07/10-LEFT MESSAGE 07/31-LEFT MESSAGE - 8/re-send statement, Done 536-8/Sue LM, follow up on AmmerAssist 9/Kyle responding to Revdex.com complaint, letter sent by [redacted] requesting we remove chargesSue This was the only call we have received from this customer for any services, we did respond on Saturday and due to the rain in the area and the work involved on overtime we asked for them to verify that it may be a broken line (no charges for Saturday's response) We did receive another call on Monday from the customer stating when they turned off the hot water the leak was stopping and no other water was coming in We returned per the technician's notes on the invoice and capped the line to the kitchen by the shower valve to stop the leak and discussed either changing the line under the concrete and cutting the floor or installing a line around the kitchen perimeter Per the tech's notes the owner's were contacting insurance to see what may be covered, we closed this call and waited to hear from them As per their notes they called another company to complete the repair Our standard rate during business hours is $for the first hour ($labor & $truck charge for gas and wear of vehicle) we also had $for the fitting used to cap the shower The attachments are the invoice we sent on 6/2/and the letter we received dated on 8/8/ I did not save the letter for the posted date, but have pasted the notes from our aged invoices meetings which are held every two weeks As you can see we called in July twice and resent the invoice with no response until the letterI was out of office on vacation and the decision was made to send to collections since months had already past with no contact back from the customer

I am rejecting this response because:I have yet to receive any kind of apology or explanation for the completely inaccurate guesses at diagnosing the problem on that Saturday that they came outPerhaps that technician is giving his supervisor a different story than the truth, but I would like a response to the complete unprofessionalism of that technician, and the way he quickly dismissed my wife's concerns (which turned out to be correct)They act like they did us a favor by not charging us for that Saturday's visit when in truth, had we taken his wrongful advice, we would have paid a great sum of money in unnecessary labor costs for something that would NOT have fixed the problemI do not understand why they do not see this as an issueAs for their rates, charging me for a "truck charge" for the short drive in town, as well as a technician giving incorrect advice is hardly deserving, not to mention "filling out the paperwork and restocking the truck"? But, obviously I'm getting nowhere dealing with a business that lacks professional integrityTherefore, please pass these last comments on to them in the hopes that they'll consider improving, and let them know a check will be in the mailIt will be the last one they'll ever receive from us

Amazing work! Amazing team! I'd recommend them in a heartbeat!

CHE035 [redacted] 6/2/2017 30 97 830002252 163.80 163.80 260255 WATER LEAK FROM HOT WATER LINE 7/9 Brenda to call 07/10-LEFT MESSAGE 07/31-LEFT MESSAGE - 8/1 re-send statement, Done 536-9264 8/15 Sue LM, follow up on AmmerAssist 9/6 Kyle responding to Revdex.com complaint, letter sent by...

[redacted] requesting we remove charges. Sue  This was the only call we have received from this customer for any services,  we did respond on Saturday and due to the rain in the area and the work involved on overtime we asked for them to verify that it may be a broken line (no charges for Saturday's response).  We did receive another call on Monday from the customer stating when they turned off the hot water the leak was stopping and no other water was coming in.  We returned per the technician's notes on the invoice and capped the line to the kitchen by the shower valve to stop the leak and discussed either changing the line under the concrete and cutting the floor or installing a line around the kitchen perimeter.  Per the tech's notes the owner's were contacting insurance to see what may be covered, we closed this call and waited to hear from them.  As per their notes they called another company to complete the repair.  Our standard rate during normal business hours is $156.00 for the first hour ($97.00 labor & $59.00 truck charge for gas and wear of vehicle)  we also had $7.80 for the fitting used to cap the shower.  The attachments are the invoice we sent on 6/2/2017 and the letter we received dated on 8/8/2017.  I did not save the letter for the posted date, but have pasted the notes from our aged invoices meetings which are held every two weeks.  As you can see we called in July twice and resent the invoice with no response until the letter. I was out of office on vacation and the decision was made to send to collections since months had already past with no contact back from the customer.

Mr. [redacted] contacted us to service a generator HiMEC Mechanical did not install, we did call Generac to start a warranty claim on the service but since it was estimated at less $1,000.00 no claim was issued.  We arrived on 5/31 with 3.5 hours of labor and returned once we had the part on 6/1...

with 4.15 hours worked.  We tried to contact Mr. [redacted] to settle the billing and did not have success,  thus turned it over to collections to contact.  After collections made contact I was able to have a conversation with Mr. [redacted] and after this conversation we called a manager with Generac Power Systems and asked again for warranty consideration (again not as the installing contractor).  We did received the statement from Generac that this was out of warranty period - if they were to give us warranty they stated they would pay HiMEC Mechanical $303.43 in warranty on our invoiced amount of $861.63.  We called Mr. [redacted] back and offered to reduce our invoice per the amount stated by Generac if he agreed to pay us, the invoice and amounts offered by HiMEC are in the attachment.  Mr. [redacted] stated he needed time to consider the offer and I asked for a date he was to call us back, the date agreed upon was 12/19/2016.  We have asked (our collections as well) for the document and warranty claim number from Generac for the 100% warranty claim he is stating Generac made.  In our conversation on 12/14 he was asked who at Generac he spoke to and he could not remember or produce any warranty info,  any warranty claim would have a claim number and break down in credit as listed below.Warranty revision as offered to Mr. [redacted] from HIMEC:  Invoiced amount:  $861.63$75.00 trip charge credit Reduction offered  $303.432.5 hours of labor @ Generac's rate of $90.00 per hour Outstanding amount owed to HiMEC $558.20Oil seal  $0.55Oil  $2.88Total $303.43

Please find the attached pdf response to the complaint as it includes our notes from the phone conversations with the customer and our service notes from the technician onsite.

This was the first service we ever performed for them, they called us back on Monday and asked for us to come out.  We give our rates when a consumer asks for them up front, this is not something that is withheld.   If we had arrived on Saturday to perform the same service the charges would have been $145.50 for labor and $99.00 for the truck charge and the same materials pricing.  We stopped services after the leak was stopped and the customer stated they would reach out to insurance to review coverages.  We invoice for the first hour of service. As we don't just account for the time spent on site performing the work, but account for the call to be setup, drive time to site, technician to perform services, fill out the paperwork, restock the truck for the next call, review the call, close for accounting, accounting to process and mail the invoice.  I did go to GPS reports that are on our trucks and see that we were at the customers home for 23 minutes with the engine shut off.  Nothing was invoiced for any conversations held between our tech and the customer on that Saturday.  When we didn’t respond to the phone call other companies could have been called and performed the same services.  Based on our standard rates of service and the work performed by our tech we are not agreeing to a discount for the service.