Into my month of a new home purchase, my wife and I noticed an intermittent thumping noise coming from our microwaveAfter ensuring the turntable was properly installed, we decided to call the Appliance Service company that Craftmark has assigned to our homeAfter weeks, the Appliance Service company sent a technician to our house who in turn said it required a new motorDuring this first visit the technician and ourselves noticed that the turntable would spin clockwise and counter clockwiseAfter another weeks, the technician came out replaced the motor and stated that the model we had should not have been turning in the counter clockwise directionThe next day, the turntable was spinning counter clockwise and the thumping noise was heard againWe contacted the Appliance Service company and Craftmark againA few days later, the Appliance Service company sent a technician out again who said “yeah this is not right” and that he would need to talk with his team to figure out the next stepsAfter not hearing back for a day, I called and left emailsThe appliance service company sent me an email that essentially said they did not know what else they could do and needed to reach out to GE for adviceThey also asked me to video tape the issue and Craftmark finally engagedCraftmark was on all the emails, and had not responded until this timeThe Craftmark representative came out and could not reproduce the issueI came home that evening, reproduced the issue and texted the Craftmark representative a video showing the counter-clockwise spin and thumping noisedays later, Craftmark has not responded to my emails since the videoThe day of the video I spoke with the president and expressed my dissatisfaction and concern for the motor being a safety issueHe said that this was not an issue for him and was working within the boundaries of his services warrantyMy issue is the Microwave has not been working properly for over a monthThere have been several visits by technicians who have now stated that they do not know what to do nextThere is a sever lack of responsive communication and now a concern for safety where if the incorrect spinning could cause the motor to burn up and start a fireWhat I had hoped for is that after the failed attempts to diagnose and repair, that they would not burden the consumer in the fashion that they have and replace the microwaveNot to mention that there was supposed to be a follow up call from GE days ago
Into my month of a new home purchase, my wife and I noticed an intermittent thumping noise coming from our microwaveAfter ensuring the turntable was properly installed, we decided to call the Appliance Service company that Craftmark has assigned to our homeAfter weeks, the Appliance Service company sent a technician to our house who in turn said it required a new motorDuring this first visit the technician and ourselves noticed that the turntable would spin clockwise and counter clockwiseAfter another weeks, the technician came out replaced the motor and stated that the model we had should not have been turning in the counter clockwise directionThe next day, the turntable was spinning counter clockwise and the thumping noise was heard againWe contacted the Appliance Service company and Craftmark againA few days later, the Appliance Service company sent a technician out again who said “yeah this is not right” and that he would need to talk with his team to figure out the next stepsAfter not hearing back for a day, I called and left emailsThe appliance service company sent me an email that essentially said they did not know what else they could do and needed to reach out to GE for adviceThey also asked me to video tape the issue and Craftmark finally engagedCraftmark was on all the emails, and had not responded until this timeThe Craftmark representative came out and could not reproduce the issueI came home that evening, reproduced the issue and texted the Craftmark representative a video showing the counter-clockwise spin and thumping noisedays later, Craftmark has not responded to my emails since the videoThe day of the video I spoke with the president and expressed my dissatisfaction and concern for the motor being a safety issueHe said that this was not an issue for him and was working within the boundaries of his services warrantyMy issue is the Microwave has not been working properly for over a monthThere have been several visits by technicians who have now stated that they do not know what to do nextThere is a sever lack of responsive communication and now a concern for safety where if the incorrect spinning could cause the motor to burn up and start a fireWhat I had hoped for is that after the failed attempts to diagnose and repair, that they would not burden the consumer in the fashion that they have and replace the microwaveNot to mention that there was supposed to be a follow up call from GE days ago