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Harris Remodeling

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Harris Remodeling Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I request a full refund. Please see attached document.
Regards,
[redacted]

I am responding to the complaint filed by Janet Huston on 4/29/2016.
We entered into a contract on 7/04/2014 to install 3 windows, 1 5ft. patio door, repair siding on side & front of house and install 1 window in mini barn.
The installation went great with no issues.  After a...

period of time, she called with concerns about a flaw on one of the windows.  I inspected the window and determined that it was a problem with the patio door.  I inspected the door and did se a very small bubble in the glass.  I ordered her new patio door insert.  The factory made arrangements with [redacted] to install it. At that point there was still no mention of any air leaks.  A few months later, [redacted] called me with complaints of air leaks.  I went out to inspect and felt a small amount of air at the meeting rails of one window.  I felt no other air leaks but I went ahead and installed some weather pads in all three windows and the door.  I told her the weather pads would help until the factory rep could come out and inspect.After that, the factory took over as it was not an installation problem.  From my understanding, after talking to the factory rep, they saw no issues with any air infiltration due to installation.  Ms. Huston again called me again about air leaks.  I told her it was a factory issue and she needed to call them to go to her house to inspect.  She called them and they tried to arrange to come back out but she told them it wouldn't do any good, as she had decided she wanted her money back. Ms. Huston then called me saying she wanted her money back.  I responded by telling her that there was nothing wrong with the installation and that I could not refund her money because it was a factory issue and only they could make that call.  She then responded by saying that if I refused to refund her money, that she would have to take the next step.
Thanks,
 
Rick [redacted]

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