Harris TV & Appliance

March 7, 2016Thank you for the opportunity to respond to the complaint filed 02/29/2016.We have enclosed a copy of the completed service call showing the technicians diagnosis of the repair in questionOur technician diagnosed the repair as "Unit has broken tub and bearing"Showing it is a correct
diagnosis.We conveyed to the customer we would refund the $service call fee if they could provide proof of purchase for the tubAlthough we have not received this information, we will honor our customer satisfaction policy and refund the service call fee to them.Thank you for your assistance

October 5, 2016To whom it may concern:Thank you for the opportunity to respond to the complaint listed above.We apologize for any inconvenience the customer may have experiencedAs of today, October 5, 2016, the service call fee has been waived.Sincerely,Jim H

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
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To whom it may concern:
As of 08/27/2014 the consumer has agreed to accept an exchange of the range model number [redacted] Serial number [redacted].Jim H
Harris TV & Appliance

Review: Purchased a [redacted] Gas Range September 4, 2013. I have a one year manufacture guarantee. It has not function correctly since day 1. It's almost one year and I've had service people here 6 times...two times to diagnose issues; 2 times to repair with new components; 2 times to fix issues not covered in the manual. (NOTE: Had kitchen completely remodeled and was out of town for a total of 3 months...oven in use for approximately 9 months)The first time, the oven shut down. The second time...oven locked up. I needed to unplug it to get it to work. That was in October...needed new piece. Third time, replace new piece. Fourth time, repair person told me it was a government regulation issue...(Would set preheat to 350; would get the 'bing' that it was preheated but the temperature was 290. I was told not to use a thermometer. I wouldn't have identified the issue if I didn't have the thermometer...that was recent. The repair person AND owner blamed it on the government regulations and suggested I let the oven heat up for up to 20 minutes after the 'bing' to reach the desired heat!) I actually tried that...and it still malfunctioned...would not hold heat. The fifth time, new repair person, told me the oven was failing. After preheat, oven tried to re-ignite to keep preheat temperature...after a couple tries and it didn't ignite, the gas release turned off (but temperature on console showed the requested heat..w/o thermometer I had no clue).The sixth time the new component was installed. Was unable to test with technician. Later preheated as expected but lost heat (over a hundred degrees) Harris won't do anything unless [redacted] agrees to take it back. I have a seventh visit tomorrow from a technician.[redacted] is waiting it out. One year manufacturers warranty expires September 4, 2014.Desired Settlement: Full refund including the pick-up and reimbursed for the delivery. When I expressed an interest in exchanging for another model, Harris agreed but the exchange would include a 'restocking' fee... This oven was not right since day 1. I want a refund now. Timeliness is an issue. At September 4, 2014, [redacted] will wash their hands of it. I'll be left with a malfunctioning oven. [redacted] denied me and Harris requests for exchange/refund.I'll be logging a complaint against [redacted] also

Business

Response:

To whom it may concern:As of 08/27/2014 the consumer has agreed to accept an exchange of the range model number [redacted] Serial number [redacted].Jim HHarris TV & Appliance